MyTrip

I paid for their service that allows flexible scheduling. Customer service is extremely poor to be able to do anything. Worst service ever. It's a scam.

Just terrible travel agency! They never give refunds last 11month and keep saying "just wait "
Due to covid 19 cancel the ticket and Singapore airline has refunded but my trip holding the money.

SCAM ALERT these Toxic micro penis CURRYZ are SCAMMING people from all around the world! Contact your local police and news media... that's what i am in the process of doing now... Sick Degenerate Parasites

Booked a flight and was duly charged for it and issued a booking reference: KSKB45.
The booking doesn't exist on company's system and I have been trying to fix this since 20/02/19, today is 05/03/19. I have called and emailed them at least a dozen times and every time I am told to fill out a web form which I have done and the webpage doesn't allow for attachments but customer services keeps asking me to send proof of purchase through this link. The email address that agent provided says "Thank you for your email, your email has not been registered", what exactly this means only GOD KNOWS.

TOTALLY UNRELAIBALE, DEFINITELY THE WORST BOOKING AGENCY.

I am UK citizen who lives in Sweden, any help in getting the money back will be welcome.

Booked flights through My Tripp for two people with one case each for return flights. Going out to Malage there were no issues. Coming back Ryan Air said that My Tripp hadn't paid for the cases and insisted I paid again or couldn't get on the flight. I paid extra for the two cases to get back to UK. Have been calling My Tripp since my return on 24th May and after waiting hours and about 10 calls to them, I cannot get the full refund for the extra I paid. My Tripp say there was a technical problem but won't give me the full refund. Disgusted at this and no way of escalating this. Suggested I go to Ryan Air when the issues is with My Tripp. Won't be booking through them again. I have emails confirmed baggage for return fligghts.

Zero stars. Not worth it. I severely regret using them they are a fraud. They've been nothing but trouble. I had flight cancellations/rescheduling about 2months ago, was promt to call to sort it out I've been back and forthe talking to them, virgin and quantas to sort this out and I leave in 2 weeks and it's STILL not sorted because they're either not getting the emails from the flight company or they can't see the alternative flights, but I've called told airlines and they've confirmed they are in fact available! And then suddenly are there but I need ti pay an extra $55 to get their mess sorted even tho IM THE ONE WHO'S DONE ALL THE WORK in finding out what alternatives are available and being on hold for 3 and a half hours each time I've called quantas. WHAT AM I PAYING YOU FOR? Nothing! Just to be a pain and rip me off. Never again! I'm so over this and just want it to end!

TERRIBLE experience with My Trip. I booked a flexible ticket, which on the website *specifically* said that I could cancel my ticket FOR ANY REASON. I specifically booked this ticket (and paid EXTRA for it) because I was only 50% sure I would be able to make this flight. It turned out that I had to cancel, and they told me that I could not cancel but could only change the ticket date. One person told me that I could change the date for whenever I wanted. Then, later, another person told me that actually there was a time limit, and I had to purchase a ticket that would leave earlier than July. Since I cannot do this, I ended up losing THE ENTIRE TICKET PRICE of $800. I will NEVER use their service again.

Booked with mytrip in july for a return flight brisbane to london leaving in september. My wifes name was not spelt properly. Ive sent 7 emails called customer service 6 times. And still they have not changed the spelling. They are full of false promises, really piss poor performance, youd expect this kind of service from a company going into recievership. DONT WASTE YOUR TIME AND STRESS LEVELS with mytrip. Book direct with the airlines.

Avoid this agency like a plague - you would NOT get any support in case you need anything other than turning up at the airport on the day.
Where do I start? I had a confirmed flight ticket booked for 6 June 2020 from Kolkata to London and the airline cancelled the flight. However, My Trip (or the airline) never notified me of the cancellation (and options available to me). When contacted 3 days before the flight, they gave me only one option to reschedule the flight but that would cost me the fare difference (guaranteed as airlines would increase prices after COVID-19 travel restrictions are relaxed). Additionally, My Trip would charge almost 4000 INR for "handling fees". When asked for a cancellation, they made me go around like a ping-pong ball from various departments of theirs (no email addresses or phone numbers are available in any of their multiple dodgy websites) and the airline. Finally, they agreed to cancel but not willing/able to tell me the amount that would be refunded. So both the options provided to the customers are unknown in terms of cost - a business like this should be brought to court in any civilised part of the world.
Please avoid!

DO NOT BOOK and DO NOT CALL through or any of their following websites and their numbers! All their numbers are premium and they make you wait 10-15 minutes or even longer resulting to over 40-50 phone bills. DO not even bother emailing, you will never get any response!

I booked flights through them and my flights were cancelled by the airline I have been trying to contact them to return my money due to the cancellation via email, fax, facebook, phone with no answer. I only have ended up with a phone bill of over 50 until now!

They by law should be stating that their numbers are premium, something they don't do and I will certainly be taking a legal action against them!

This is the same company under different names( ProgramAirtickets24.comAvion.ro, Fantasticgreece.com, Pamediakopes.gr, Trip.bg, Trip.uaMytrip.com, Trip.kzTrip.ae)

Keep away from this agency, they have zero customer support. My flight has been cancelled, no one from mytrip didn't bother themselves to forward this information to me, I found it by myself while double checking if nothing have changed. Once I became aware that flight has been canceled I tried to contact my trip and ask if I can get refund or if where is any other option available, for three days straight I called them but with no success. In total I have been waiting in the queue for 4-5 hours, but no one answered to my calls.

After that I have sent them an email, it's been a few days now, maybe I have to wait a few more.

Btw, at the beginning of pandemic my flight also has been canceled so mytrip issued the voucher for me (they said no refunds), and voucher was only for the flight, but did not cover the additional expenses which we had due to the luggage, travel insurance.

Please guys, do not buy any flight tickets from them. Yes, I know sometimes they can offer the cheapests deals, but in case of unexpected events they will show you the middle finger.

This agency are not trustable. I don't rocomemd to buy any trip ticket from them...
My story that I had an open ticket for last year due to Covid restrictions. So this year I tried to call them to rebook my ticket but they keep me on the line for 1 and half hour. And the end of the call they tell me we are sorry sir we can't book the ticket you have to call back in the evening. And then when I call again in the evening the keep me waiting almost one hour again. And their excuses that they have technical issues. I couldn't get my booking til now... I asked to speak with the manager but he was so rude and disrespectful and he did hung up on me.
So guys don't lose your money. Becarful they are thief. Stay away from them.

Called customer service, first of all i had to wait 2 hour in line when finally got connected a indian man answered in english (i called the swedish line) when i asked why my paid luggage wasn't showing on my boarding pass he had no idea, proceeded to put me on hold for another 10 min then came back to tell me to wait another 3 min and than one more time. My day kept going, I found out I had covid, we purchased lots of extras: luggage, flex (allow you to reschedule your flight without extra cost, or thats how they promote it) cancellation warranty (means you can cancel your flight and get money back) and priority. So I tried to contact them though their live chat this time (which takes them at least 5 min between every message) turns out the cancellation warranty only covers 90% the flight ticket which the cheapest thing on our purchase and they have to charge you a fee of ca 60 euro och handling fee which is more than my ticket was worth!?! AND with the flex feature I still have to pay a fee och 40 euros?!?!?!

Terrible company, impossible to talk with them, I've lost my money, could not get them on phone.
NO CUSTOMER SERVICE EMAIL ADDRESS!
NO ONLINE CHAT!
NO ADDRESS FOR COMPLAINTS!
Do not order from them. STAY AWAY.

I only signed up to get a negative review on this company.
Flight cancelled due to COVID lockdown.

Took 2 hours to get someone from their CS to get the phone answered. Ask me to get in touch with the airline myself, fine, did that.

Call them again, 2hours later someone picked up the phone, want me to check with the airline again. Ok, called the airline second times, confirmed everything cancelled and done, can talk to the agency for the refund.

Another 2 hours on hold, a guy answered, no reference number, no time window on update time, well, nothing bascially.

If you WISH to get someone to answer your inquiry and actually help you on your inquiry, yeah, you WISH. After the experience with them, you will feel like you are actually the CS person instead of those who picked up your phone.

If someone suggests this company to you, trust me, remove him/her from your contact list.

Truly a GREAT experience.

*WHY NO NEGATIVE RATING!?