Overview
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
This summary is generated by AI, based on text from customer reviews
This is the second time this year that we booked a trip to Germany with MyTrip. The booking process for the first trip to Germany and this trip was flawless. For both trip bookings, the My Trip staff was very courteous, professional, efficient, responsive and proficient.
There are too many choices and it confuses the person who ends up paying more money in order to buy the ticket one needs. It's an unfair system where money making is the goal.
Not happy with the 'extra charge' right at the end, after I had put in my credit card details. Am doubtful that this is "due to high demand" as the international reservations system would have figured out that beforehand. How could I be persuaded to use you again? Tim
It was too hard to navigate all the extras. Then at the last minute after i paid, they said the price went up. There was no cancel button. Then it said it would take up to 3 days for my flight to be approved. I could have booked it directly on the plane's website for the same price but with less hassles.
You go through the entire selection process just to be informed at the end that these seats are no longer available, however, if you select all the extras, the seats become available. You should not advertise at the lower price of the seats are not availabel.
I will suggest all people do not book any ticket from mytrip.com otherwise you will regret.it is important to conduct thorough research and consider a range of reviews and sources before making any travel booking decisions.
In the middle of booking my trip, the price jumped $80. After the convoluted process of booking and entering my details, it felt like I was hostage to the process and there was no other option but to accept.
I booked a flight on June 19th 2025. But NEOS flight has cancelled the flight. When I asked for compensation then turned me to my trip, when I asked my trip as I booked my flight from them then they told me that I have to contact NeOS flights. Both are ridiculous. I beg you please don't book any flight from my trip they are scammer
Up until now, my experience with this site has been very pleasant. The booking process was smooth, the options were clear, and I haven't encountered any inconveniences so far. The interface was easy to navigate, and I appreciated how all the necessary information was presented in an organized and accessible way. It made planning my trip much easier and less stressful. I feel confident that everything is in order, and I'm genuinely looking forward to the upcoming journey. I hope the rest of the experience, including the flights and customer support if needed, continues to be just as positive.
Very informative for possible hiccups in booking flights with multiple airlines. Very helpful with providing solutions as well with multiple different options.
This company has been so lovely for me! Every trip I have taken has worked out perfectly, just make sure you check in for your flights with the airlines!
Easy to use. Booking step by step is well clarified. Not sure if there is frequent guest benefit as a member
Smooth and Professional to book, pay and confirm! I do not know how it will be for the check-in ye, but I trust the website.
I needed to change my dates and the service was perfect. Thank you.
They are very kindly and very helpful
Easy to navigate, it was helpful. Too many questions and options but on top of the price of the tickets
Continuously impressed with the flight options put together, the accuracy of them when checking with the carrier, and the ease of use. I am a MyTrip user for life
Great prices and smooth booking experience! I was really impressed with how affordable the flights were compared to other sites. Will definitely use this service again!
Always find great deals in this app. It is an easy process to book your trip. It gives you manny options in terms of flight hours and airlines. I like that it gives you a visual of the baggage for each flight. Love this app.
Returning travels, for accurate responsible travel agent. It was quick, accurate and reliable. Thank you so much. I will book again from you.
Really good prices for the tickets, fast and easy to navigate website, varios booking and assistance options
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- Sugar Land, TX, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members