MyTrip

Just got off the phone to an agent chasing up a refund 3 months after purchase. They're the worst. They are refusing to give me a refund (after I cancelled within 24 hours) without me paying a 45dollar fee. Without me chasing them up, they would have given NO REFUND AT ALL. They literally steal money from you and then try and make excuses with their Terms and Conditions. I work in travel, I work with 3rd party agents. THESE PEOPLE ARE THE WORST.

We paid for first class flight tickets to MyTrip (very special occasion). MyTrip took payment for the tickets but they booked Economy Class for us. When we received Check-in email from the airlines one day before the flight and noticed the mistake, we contacted MyTrip support line. They promised to fix it but they did nothing. The airlines advised us that noone contacted them. So MyTrip took payment for first class tickets but we actually had to fly economy...
Unfortunately, there is more... We booked flight+hotel package. The hotel price was promised by MyTrip to be a certain amount and we supposed to pay at the hotel on our arrival. The hotel advised us that the price is actually DOUBLE and they never promised a lower price to anyone. We showed them booking confirmaiton from MyTrip with the price on it. It was worth nothing. We would pay much less booking via hotel's website.
Now, we cannot contact MyTrip to get refunded for the flights and hotel over-payment.
Absolutely unbelievable they still operate!

Booked a flight with mytrip. The flight ended up being cancelled. After refund, mytrip kept $30 as a 'credit card fee'. They ended up providing me with nothing and basically stealing $30 from me.

They change my flight and charge me extra. Customer service is terrible. They hang up on me 3 times when they dont have the answer of why the change my flight.

My flight was cancelled by the air line and i lost my money because my trip kept my information and did not send to the air line. Run for these company.

Continuous charges and no idea. They won't refund but have said they have cancelled my subscription? Don't even remember subscribing and have no record of it.

They don't do refund even if you pay for refundable tickets. They don't respond on your emails, don't respond on calls and you will not receive any feedback.

Not a person to write reviews, but the customer service line were the rudest people I have ever dealt with. Wanted to cancel just my departing flight as I had to change the date. I didn't care that i wasn't going to get a refund. They were about to cancel the flight for me and then told me to call back in 30 minutes as their portal wasn't working. Called back and all of a sudden they decided they didn't want to cancel the flight for me. The lady on the phone was raising her voice at me and kept interrupting me. I had to call west jet directly to cancel the flight and to make sure that I didn't get charged a no show fee. I did not want to take up a seat that someone else could book, and did not want to get charged an extra fee. When I called WestJet to cancel just the departing flight they were confused as to why mytrip would not cancel it. It was the easiest process will westjet and my trip made things crazy difficult. Seriously have never had any customer service rep act like that with me, so yeah never booking with them again.

Somebody needs to sue them. You will not get a refund and you will not get to go on your trip they will cancel last second and then charge you to ask for a refund, which you will not get either.

Terrible customer service. They took money from me for a flight that did not work out and for 4 months they evaded me and finally gave me nothing, no refund, no flight and no service.

This is a copy of my review from TrustPilot. I feel the need to raise awareness about this pathetic firm so that fewer people lose their money. I made the booking in Feb. 2020, now it is Feb. 2021, and Mytrip.com did NOTHING to help me preserve the value of this booking. Initially I planned to rebook for summer 2021 and Mytrip.com asked $400+ extra on top of what I originally paid for the booking ($600). That is 2/3 of the original booking and clear price gouging. And even to get this unfair offer I had to call countless number of times. I had a similar booking with the same airline placed with a different travel agency and they eventually negotiated a travel credit voucher from the airline valid for 3 years. I clearly stated to Mytrip.com that I want them to do the same, but they hang up on me and never return calls and this is going nowhere. There is 1 year deadline after which the booking is no longer eligible for refund/rebooking, and it is 10 days away from today. If someone starts a class action suit I will happily join.

The mytrip booking is a trap, there is no support to change / cancel the ticket, no chance to reach the call center and more than Hr i was on queue to speak to get support for reschedule the ticket, unfortunately, no response from 24x7 call center, also, No response on cancellation request.
I would request to all customers be careful with this stupid system and please book the ticket directly with airline operators. DO NOT TRUST ANY MORE MYTRIP.