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MyTrip

Overview

The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
769
value
733
shipping
511
returns
637
quality
687
This company responds to reviews on average within 21 days
+236
How would you rate MyTrip?
grey star
grey star
grey star
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North Carolina
1 review
0 helpful votes
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It took over an hour to book a flight
May 28, 2025

It took over an hour to book a flight. Your site kept saying a flight was available, but when I went to pay I was told it was not. Of course this took 3 tries because by the time I got to pay, I was told that I had to start over as my search had expired. This was my first time to use your site... not good.

Date of experience: May 18, 2025
Sweden
1 review
0 helpful votes
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A SCAM COMPANY
May 29, 2025

A SCAM COMPANY! Do not order anything from this so-called travel agent. They charge for things they do not do and have hidden things in their general terms and conditions. I paid for a cancellation guarantee, but did not get any money back when canceling. Strongly advised against.

Date of experience: May 19, 2025
Qatar
1 review
0 helpful votes
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I will suggest all people do not book any ticket from mytrip.com otherwise you will regret.it is important to conduct thorough research and consider a range of reviews and sources before making any travel booking decisions.

Date of experience: May 15, 2025
Argentina
1 review
0 helpful votes
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TRIP - BUENOS AIRES - - MADRID
May 18, 2025

Up until now, my experience with this site has been very pleasant. The booking process was smooth, the options were clear, and I haven't encountered any inconveniences so far. The interface was easy to navigate, and I appreciated how all the necessary information was presented in an organized and accessible way. It made planning my trip much easier and less stressful. I feel confident that everything is in order, and I'm genuinely looking forward to the upcoming journey. I hope the rest of the experience, including the flights and customer support if needed, continues to be just as positive.

Date of experience: May 8, 2025
Thailand
1 review
0 helpful votes
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Website buggy
June 4, 2025

Was trying to book 3 tickets with 1 being for my toddler. It would not let me book it for her own seat. So wound up having to just book two seats and my daughter to sit on our lap. I called they told me to use the app which I'm in another country and trying to download the app wouldn't take to long. I dunno if you're going to optimize just for your app then don't make a website just revert everyone to your site. Extremely inconvenient.

Date of experience: May 26, 2025
California
1 review
0 helpful votes
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What good was transfer protection?
May 24, 2025

First flight delayed 4 hours so I missed my self transfer connection. Went to the chat on My Trip and explained I had trip protection, asking how to proceed. All I got back were programmed responses based on key words in my requests. Worst response was "maybe just cancel your flight". I needed the first flight. What i needed was help with my transfer flight. And canceling it would get me a refund from the airline.

Date of experience: May 14, 2025
New York
1 review
0 helpful votes
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In the middle of booking my trip, the price jumped $80. After the convoluted process of booking and entering my details, it felt like I was hostage to the process and there was no other option but to accept.

Date of experience: May 27, 2025
Colorado
1 review
0 helpful votes
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Cancellation fees
June 2, 2025

The representative was super nice, but the cancellation fees are a bit unforgivable. The flight I needed was coded incorrectly, and the website put me at an airport that was nearby instead of the airport I needed.

Date of experience: May 23, 2025
Michigan
1 review
0 helpful votes
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Not only are your online booking pages a nightmare, but most airlines' online booking pages are a nightmare. There are far too many choices and selections, many of which are duplicates and obviously designed to trip up customers to mistakenly buy something they do not want or need. Actual prices at the end of the experiences are USUALLY 2 or 3 times the original expected and advertised price. Airlines and air booking agencies are highly discompassionate and they apparently have one motive and one motive only, which is to take as much money as possible from their customers.

Date of experience: May 15, 2025
Tennessee
1 review
0 helpful votes
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This company has been so lovely for me!
May 25, 2025

This company has been so lovely for me! Every trip I have taken has worked out perfectly, just make sure you check in for your flights with the airlines!

Date of experience: May 15, 2025
Romania
1 review
0 helpful votes
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Friendly user apps
April 24, 2025

There was a lot of information to fulfill and / or skip (depending on the passenger's needs and preferences), though, somehow easier to navigate through the page and finally get to the payout format compared to other low flight sites / formats.

Date of experience: April 14, 2025
Spain
1 review
0 helpful votes
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No hidden charges
April 28, 2025

While booking this flight, I got 3 options. My trip was the 3rd preference. I tried with the 2 other sites first and on last step while paying they have increased the price while my trip price remained fixed

Date of experience: April 18, 2025
Virginia
2 reviews
0 helpful votes
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Best price
May 9, 2025

Fast and easy so far, with many options. I have to fly to Europe once a month and used different sites. I will check this one out first next time as well

Date of experience: April 29, 2025
Hungary
1 review
0 helpful votes
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Next time again with MYTRIP
April 21, 2025

Easy, fast, good service, reasonable price. I travel a lot between Canada and Europe. One way tickes usually are out of my price limit. I am really happy and satisfied with this one. I will use your service again.
Thanks, Veronika

Date of experience: April 11, 2025
Pennsylvania
1 review
0 helpful votes
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Great prices and smooth booking experience!
May 26, 2025

Great prices and smooth booking experience! I was really impressed with how affordable the flights were compared to other sites. Will definitely use this service again!

Date of experience: May 15, 2025
Texas
1 review
0 helpful votes
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I booked a flight and at payment it said the flight was unavailable but then when I went to rebook the flight, the same flight appeared but for twenty dollars more per person

Date of experience: April 24, 2025
Canada
1 review
0 helpful votes
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Easy to use and good prices!
May 25, 2025

I booked my tickets without a hassle with MyTrip and it was easy to use, user-friendly and had good prices! Thank you so much!

Date of experience: May 15, 2025
Connecticut
1 review
1 helpful vote
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Thank you
March 8, 2025

I had a seamless experience booking my flight. The website was user-friendly, and the booking process was quick and straightforward. I appreciated the clear pricing and multiple payment options. The customer support team was also very helpful in answering my queries. Overall, a great experience!

Date of experience: February 26, 2025
Nevada
1 review
0 helpful votes
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Is a VISA required for EGYPT?
May 12, 2025

Is a VISA required for EGYPT? There were MANY options for ADDITIONAL purchases, no mention of PASSPORT or VISA Requirements ALSO, I was on the EGYPT AIR WEBSITE,,,, what happened? HYJACKED?

Date of experience: May 2, 2025
Washington
1 review
0 helpful votes
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Good and cheap
April 29, 2025

It was easy and comfortable way where I found the best price for my trip. It was directly connected with my preferences and undoubtedly the best option of all.

Date of experience: April 19, 2025