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Texas
1 review
1 helpful vote
Follow Joan V.
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I was given sheets as a gift. Wanted to exchange for a different color. Customer service won't take calls. Won't return calls and is basically nonexistent. If you purchase from them( which I won't) know all sales final because they operate that way.

Date of experience: January 11, 2022
Canada
1 review
0 helpful votes
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Lumpy, NOT good
August 22, 2021

There was so much hype about these that i thought what have i got to lose? They are full of shredded memory foam & they were constantly shifting while i slept. I had more comfort using my old contour memory foam pillow. Im giving this one to my sister... IF she even wants it.

Date of experience: August 22, 2021
Maryland
0 reviews
1 helpful vote
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Poorest quality ever
January 20, 2022

I bought my pillow about 2 months back. Now I see the the big price drop. Overpriced at $2. I imagine the profit made in the beginning. This product boarders on fraud. Lousy compared to $4 Walmart pillow. If you buy it you better love because there is no returns. The reviews are supposedly political, what a lie as it is really lousy.

Date of experience: January 20, 2022
Texas
1 review
1 helpful vote
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We bought two different support type pillows in Jan 2016 as my wife and I have different sleeping needs. Started off fine but after about a year we started noticing they did not maintain the support.

Then later when at our chiropractor for waking up with neck / head aches, he said it was our pillows. So here we are 2 1/2 years later and reached out to MyPIllow and all they will do to honor their 10 year warranty is 'exchange' the pillow.

We have 2 different type of pillows and they will just exchange them for the 'same thing' - even though the pillow quality will likely be the same in the future. I'd rather go back to Walmart or something and buy a new pillow every year or so than repeat this - especially at the cost they charged for the pillows.

Date of experience: July 20, 2018
Michigan
1 review
8 helpful votes
Follow j f.
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50+ year old man with a family and spend money wisely. Commercials sold me on getting these. Honestly, in Gods eyes, these pillows, like all, are great for a few weeks. After that, they are not even average. After months. You realize the mistake you made trusting the bogus commercials. Learn the mistake for your self, don't just take my word for it!

Date of experience: March 7, 2023
California
1 review
4 helpful votes
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I've spent my life seeking the perfect mattress & pillows that don't cost arm & leg. Finally, I gave in to the Mypillow. Skeptical! Ive never been so happy with a purchase! This mattress topper & pillows have changed my life! For the 1st time in decades I no longer suffer from Any back or neck pain! I never want to get out of my fabulous bed!
Honest, true to there word, thank you MyPillow for Excellence! My search is over, at long last. Oh! And my bed is so much nicer to look at!

Date of experience: December 5, 2018
Wisconsin
2 reviews
5 helpful votes
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Junk stuff!
December 17, 2023

Cheaply made. Just cut up pieces of foam (and he has a "patent" for this crap? Had to give up on them since they gave me headaches every morning. Mike is "Mr. Sleazy Snake Oil Man." Bet he gets grease all over his pillow and bet he is using someone else's, just like me. Shame, shame, man!

Date of experience: December 17, 2023
Virginia
1 review
24 helpful votes
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Ordered 3 pair slippers for Christmas presents, Sizes 6-6-8. Received 6-8-9. They would not exchange the 9 for the 6 ordered. Three months of inside wear the 6&8 came apart at the ribbing exposing interior layers. Customer service very rude and refused my request to refund or exchange. $450.00 for 3 pair. Your cross sold me Mike. Shame on you for displaying Jesus' cross to promote your sales. Horrible quality. Horrible customer service. Where is your Christian integrity?

Date of experience: May 31, 2023
Florida
1 review
1 helpful vote
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Hey Mike, I can appreciate your patriotism, your pillows are okay nothing to brag about. You're my pillow mattress topper completely sucked. Sorry man just got to be honest I've never slept a good night on that mattress copper. I thought one from your competitor and it cost less and I sleep better every night. As a matter of fact it's on top of yours. Good luck man

Date of experience: January 12, 2022
Washington
2 reviews
71 helpful votes
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Sleepless in Seattle
September 26, 2020

I bought this pillow after all the hype and also bought one fir my sister in law. We both hated it and gave it away. Because I'd bragged about wanted to get a pair, my brother bought them for me as a Christmas gift. They have been in the package and not opened For 5 years because I am horrible at returning things. I will open the package one day and use them as fillers at our vacation home. This pillow is so uncomfortable and a complete waste of money to say it nicely. It's basically a scam.

Date of experience: September 26, 2020
GB
1 review
8 helpful votes
Follow DIANE C.
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My Pillow has just come to the UK. Cannot get hold of anyone to speak to re problem. Email address bounces back. Pillow is like a bag of crumpled foam and if you move your head it squeaks. They have a 14 day contract cancellation T&C where they refund everything no questions asked but no idea of where to send it back to. They have a 60 days Refund Return Policy but do not refund on packaging to send or return.The pillow is so uncomfortable my sleep is worse than ever. USA Customer Services no help either.

Date of experience: November 25, 2019
Florida
1 review
0 helpful votes
Follow Jack D.
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Should be called the worst pillow ever! Don't believe the five star or the three and four star as well, probably employees. Save your money go buy a good pillow. Just like his shoe story when they're gone they're gone till he gets more from China.

Date of experience: January 17, 2023
Texas
1 review
1 helpful vote
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Love MyPillow!
January 20, 2021

I've had my pillows for a while now and absolutely love them! Best part is that they can be washed and after drying, they are all plump and fluffy for days. Usually try to wash every 2 weeks. Definitely recommend to anyone!

Date of experience: January 20, 2021
Florida
1 review
0 helpful votes
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I ordered 4 of the extra large firm pillows, that might have been my mistake, I should have tried the regular ones, the only thing they are good for is keeping my mattress from hitting the wall, it's impossible to sleep on them. They're a joke

Date of experience: May 14, 2020
Texas
1 review
4 helpful votes
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Terrible Pillow
March 13, 2022

We bought two - paid about $100! The pillows were flat in less than a month. They were so terrible, we just had to throw them away. My sleep was disturbed and my back ached from trying to sleep on these pillows. In my opinion, one of my worst purchases!

Date of experience: March 13, 2022
Florida
1 review
2 helpful votes
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Disappointed
March 18, 2021

Bought 2 my pillows in 2008. After washing them properly & drying them properly. They were a piece of crap! Overrated & too expensive! Not what they say they are at all! It made me pick at least 1 star, I wanted to choose no stars!

Date of experience: March 18, 2021
Kentucky
1 review
1 helpful vote
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Stiff
August 31, 2021

I got mine as a gift and was so excited, it now lays against my wall. It's so thick and there is NO give to it. I sleep at an angle Because my head doesn't sink at all. It's like sleeping on a rock, no matter how much a beat it it stays in place. If you like EXTRA firm this is it.

Date of experience: August 31, 2021
West Virginia
1 review
14 helpful votes
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Junk
April 22, 2023

The pillow is junk and has very little stuffing in them and I can't stand the man and spends all his money on lies with Trump and just lost his lawsuit for 5 million dollars. Pay your employees more and stay out of politics. U notice he only advertised on the Fake right fake news Fox!

Date of experience: April 22, 2023
North Carolina
1 review
1 helpful vote
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After a few minutes in the dryer to fluff it up, it has worked exactly as advertised. This has been a great purchase for my wife and me. She has back problems and I have had neck surgery. My Pillow has given us our sleep back!

Date of experience: September 25, 2023
California
1 review
1 helpful vote
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I purchased My Pillow from Bed Bath approximately 4 yrs ago. Tried to get two more for my family and they said they no longer carry this item. What business doesn't carry an item that helps people... Bad move and I told them so. They are already hurting for business. I've heard they are closing stores.

I have never had a pillow last this long.
It's still giving me a great sleep even after I've washed it so many times. Any other pillow once washed and it's a lumpy mess.
I have neck issues. If I leave home you bet I bring My Pillow. The times I have forgotten, I suffer.
I will find the store that is carrying this product and continue to give them my business.

Date of experience: March 16, 2021

Overview

MyPillow has a rating of 2.1 stars from 963 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPillow most frequently mention customer service, neck pain and king size. MyPillow ranks 15th among Bedding sites.

service
390
value
456
shipping
385
returns
282
quality
448
+120