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Florida
1 review
27 helpful votes
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Crappy Towels - impossible to return
December 14, 2021

Their "amazing" towels from the TV are thin and expensive. I did a blind test with my wife and the towels that felt "way better" were from Costco.

I am trying to return them but they make it very hard so you will give up. You can't return an item online like you can for every other good ecommerce business. If you call support they say it is a two hour wait because they won't hire the necessary people and they want you to give up.

Date of experience: December 14, 2021
California
1 review
63 helpful votes
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Try washing it!
November 21, 2020

I feel like I'm sleeping on mold. I've washed it, and put it in dryer as instructed. Four hours later it still was damp o the interior. I opted the safe side of not using it again for fear of mold. Please don't buy this pillow. They are wonderful at first, but I don't have the budget to toss an expensive pillow in the trash every month or two.

Date of experience: November 21, 2020
Florida
1 review
48 helpful votes
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Disappointing
March 23, 2021

I bought one to support an American business. But it took 5 weeks to arrive. After opening it and following the instructions to put it in the dryer for 15 minutes it looked promising at first. Through the first few nights, it needs constant adjustments and goes flat waking me up several times a night. It has lumpy filling, this is far from a good pillow.

Date of experience: March 23, 2021
Texas
1 review
59 helpful votes
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These pillows are so overrated. We received the pillows and followed all of the directions. The fill kept separating on one of them, I had to adjust my pillow all night and felt like I was sleeping in a hole. I honestly do not think they are worth the money. I think you could buy better pillows at a department store. We really wanted to support this company but the quality of these pillows just isn't there. We were pleased with the sheets.

Date of experience: June 27, 2021
New York
1 review
24 helpful votes
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Religious Element
September 27, 2020

My dog pillow looks fine. But what's with the enclosed religious biblical quote?
Does the pillow guy think this is an acceptable way
To promote his business? His beliefs are his alone
And from what I've read, rather wacky.
This nice Jewish girl does not appreciate his
Foisting his magical thinking on her.
Just sell the damn pillows. I don't want to know
Anything about your personal BS!

Date of experience: September 25, 2020
Florida
1 review
1 helpful vote
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Pillow Topper
October 29, 2018

My wife was having trouble sleeping because of pain in her shoulders and hip area. Decided to give the topper a chance. It worked like a Champ on her pressure points. You know the old saying, When Mama's Happy everybody is Happy.

Date of experience: October 28, 2018
California
1 review
2 helpful votes
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I bought these pillows at a 2-for-1 price, which was still pretty steep for a pillow that is no more special than one from a Department Store generic brand memory foam pillow.

I had tried the pillow and after a few days found my face sank into the pillow. Over the next few weeks, the indents stayed longer, not reforming as they should have. They did not appear defective, just not as advertised to be any better quality than other, cheaper pillows on the market.
I did not wish to go buy yet another brand pillow, so i bought some thin foam to insert into the pillow case and have not had any problems since with sinking into the pillow while i slept.

Date of experience: January 22, 2017
Wisconsin
1 review
2 helpful votes
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Love it
March 14, 2021

Bought one pillow and loved it dont have a neck ache and sholder pain. So I bought two more one for my camper and one for a back up. I like them they dont go flat. The stuff inside could be a little softer by it still does the job. I love you Mr Lindell... You do a great job. Thanks again. I got a good discount also. For mine...

Date of experience: March 14, 2021
Florida
1 review
0 helpful votes
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Love alllll my my pillows
March 30, 2023

I love these pillows we have about 10 in our house. No they don't stand up beautifully when I make my bed but they are so freaking comfortable. And I also bought the travel size they nice thing is if it.has a little too much stuffing for someone I just opened the seam up and took some out to totally personalize

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Date of experience: March 28, 2023
Texas
1 review
6 helpful votes
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Slippers were great quality but ordered the wrong size. Have already spent a couple of hours listening to Elvis sing Amazing Grace while on hold. I give up. I recommend you purchas e through Amazon instead of their website. At least Amazon handles returns. Hire some folks Mike!

Date of experience: December 13, 2021
Minnesota
1 review
2 helpful votes
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I purchased a Firm, MyPillow from Bed Bath and Beyond in 2015 and still use today! I've washed and dried it several times, in machines, and it always bounces back like new with no holes. Very comfortable and stays formed to my head and neck. Reading the current poor quality and chemical smell reviews, I suspect they started using cheaper/different materials in last few years.

Date of experience: April 10, 2022
New Jersey
1 review
3 helpful votes
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False advertising. It's not free returns
October 10, 2023

They claim to have a 60 day money back guarantee and the Website claims free returns minus shipping costs. I wanted to return my purchase and they want to charge me 9.98 processing fee. So my total purchase was $100.15 after my return I would get back $74.64. Absolutely ridiculous. There goes any future purchases from this company. The pillow was not temperature regulating at all

Date of experience: October 10, 2023
Texas
1 review
1 helpful vote
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Sheets and Pillows!
December 6, 2021

I bought mypillow pillows and sheets years ago and can say these sheets and pillows are amazing. The sheets feel like your staying at a 4 star hotel and stay nice and cool! I recommend following the guide on how you sleep to get the right fill for your pillows. My step dad swore by them so I ordered exactly what he got the first time. I am a large guy so I needed the more fill so now those are in the guest room and the new ones are just right.

The company is amazing also hires ex-drug addicts giving them a second chance. Company service is great as well. I have since ordered their dog bed and slippers for this Christmas. Shop USA!

Date of experience: December 6, 2021
California
0 reviews
2 helpful votes
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Happy with our purchase
June 23, 2022

We Have purchased a number of the my pillow products over the years. Our most recent purchase was Pillows, robe, slippers and towels and sheets.
We love our firm pillows. Just got additional pillows to take to our second home. My husband has the light weight robe and slippers and he's very happy with them. We recently ordered the towels very nice quality,
I ordered the cranberry colored ones, beautiful color, but heads up make sure to wash separately at first. I forgot that red colors bleed a lot., Can't wait to try the. Sheets out.
We were happy with the customer service representative who helped us place our order and answered all our questions.

Date of experience: June 22, 2022
Washington
1 review
1 helpful vote
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The best pillows and great customer service
September 6, 2022

Two costly mistakes: 1-I thought my expensive down pillows would last a lifetime, 2- I thought the answer to kids with allergies was even more costly latex pillows. My wife and kids all have latex allergies too!
Only when my wife told me about one of our employees raving about MyPillow did I consider it. These are much better than all of those super-expensive pillows!

I did make the mistake of ordering some the wrong size. Customer service could not have been sweeter. I wish I needed more so that I could give them more business!

Date of experience: September 5, 2022
Oklahoma
1 review
48 helpful votes
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WORST PILLOW EVER
August 29, 2021

These pillows are just a bunch of foam pieces stuck into a pillowcase. I got the regular and body pillows. They are incredibly lumpy and uncomfortable and do not retain their shape. I was hoping they would get better with time and washing, but they have not. Three months in, and I just bought different ones from Bed Bath and Beyond. I am not even going to put these in my guest bedroom because I will not subject any guests to such a bad night's sleep. Total waste of money but lesson learned. They are going to the landfill.

Date of experience: August 29, 2021
Washington
1 review
2 helpful votes
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Bait and switch pricing
February 5, 2024

The dish towels are being sold by "The My Pillow Store" as listed on the Amazon page. They are the same dish towels listed on My Pillow dot com, however they are more expensive on Amazon and allegedly out of stock on the company's website. I was going to purchase these dish towels until I noticed you can only purchase them for a higher price from My Pillow on Amazon and that customer service from My Pillow dot com claims - "Because amazon buys the product from us and then sells it." Direct quote from my chat with them.

Date of experience: February 5, 2024
Florida
1 review
6 helpful votes
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Awesome pillows!
February 4, 2022

My husband and I both have neck and upper back issues. Poorly made pillows can contribute to this issues. We finally found pillows that conform to us and never go flat and are extremely comfortable!
We are loyal customers who only order family's pillows through My Pillow!
We have to say we just don't get the bad reviews on here. May be false politically motivated reviews so please ignore and give the company a try and we strongly believe you will be as happy as we are!

Date of experience: February 3, 2022
Pennsylvania
1 review
3 helpful votes
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Dog Bed
August 10, 2021

We bought a dog bed for our Siberian husky who has inflammation and joint pain. He needs a lot of foam to relieve the pull of gravity on his joints. This seems to do the trick so we are very satisfied with the product and highly recommend.

Date of experience: August 10, 2021
Connecticut
1 review
8 helpful votes
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I purchased the My Pillow slippers for a Christmas gift. It was brought to my attention that the sole was coming apart from the suede slipper (on both slippers). I called My Pillow and because it had been 12 days over the one year warranty they told me there was nothing they could do. I expected more from $100.00 slippers and from My Pillow customer service. They just didn't care and this was very frustrating and disappointing. I will never purchase anything from this company again. I actually thought the owner had integrity and I supported him by not going to Kohl's, Bed Bath and Beyond because they kicked him out for political reasons. How his company handled this situation tells me he doesn't have integrity and doesn't deserve my support. I would stay away from this company who claims to have an excellent product when in fact it's horrible quality.

Date of experience: January 22, 2023

Overview

MyPillow has a rating of 2.1 stars from 963 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPillow most frequently mention customer service, neck pain and king size. MyPillow ranks 15th among Bedding sites.

service
390
value
456
shipping
385
returns
282
quality
448
+120