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North Carolina
1 review
0 helpful votes
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I love this pillow
November 14, 2021

I have always had difficulty finding a pillow I liked. Prior to retirement I averaged 200 nights a year in motels. One had a "mypillow" in my room. I loved it!
I bought a Queen size for home and have never regretted my purchase. I bought a regular size to use in our Airstream. Every month I'll place it in the dryer on high for 20 minutes, keeps it fresh and full.
Pillows are subjective. There is no "one size fits all" when it comes to comfort and satisfaction. They work for me and I will not go back to a another brand pillow. I don't care what his or the company's political, religious, or personal views are. I noticed many reviews on here posted negative reviews because they don't agree with the owner's opinion. I did discover that the company has given away thousands of pillows to worthy causes. Hey, you buy the pillow and don't like it, throw it on a guest bed or give it to your kid. I know I sleep better because of this pillow. Period.

Date of experience: November 12, 2021
Michigan
1 review
6 helpful votes
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My Pillow is lumpy, and the foam inside moves around so there's a hole where your head was and the foam is pushed to one side. We have had the pillows for about 2 years and hate them. They are incredibly uncomfortable and cause me to wake up several times a night.

Date of experience: September 4, 2020
Texas
1 review
44 helpful votes
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Neck is killing me!
June 27, 2021

I received my order yesterday, had the worst night's sleep & my neck is killing me today! I won't be using again & will never buy a pillow online again! I hate the hassle of returns so will be giving these to my cats to sleep on-thankfully I got them on sale but still, they were high priced & not nearly as good as a $3 pillow from a discount store.

Date of experience: June 27, 2021
GB
1 review
75 helpful votes
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AVOID AVOID
April 12, 2021

Biggest ripoff ever. Lumpy foam stuffed into a cotton case and they call that a pillow... I've had the worst night sleep ever. Customer service is non existent, they don't answer emails. Tried to cancel my order within 14 days as per consumer rights act but they totally ignored me. Still sent me pillows which have now caused me issues with neck ache, shoulder ache etc. Do not buy at any cost!

Date of experience: April 12, 2021
Washington
1 review
12 helpful votes
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Total ripoff
July 21, 2020

Ordered 2 pillows on website.

Pillows arrived and totally disappointed no support nothing different to a regular pillow.

Returned pillows had 25 dollars cut for shipping.

So what full refund are they talking about.

Dont be tipped off

Date of experience: July 21, 2020
New York
1 review
1 helpful vote
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Just lumps of torn up foam put into a pillow... We purchased two pillows and returned them because they were not high quality at all...
Absolutely do not recommend this product...

P.S. We got stuck with the return costs...

Date of experience: September 22, 2021
Massachusetts
1 review
5 helpful votes
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No refund
April 3, 2021

Absolute worst pillow ever! And what a joke and a scam about 100% money back guaranteed. Maybe he needs the money to help out his dictator Trump. Too big fat liars. Do not waste your $ Better off at Marshalls with buying pillows there and they don't have greatest but way better and cheaper than these miserable things, my dog doesn't even like it!

Date of experience: April 3, 2021
California
1 review
1 helpful vote
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Just OK
October 13, 2017

At first the pillows were firm and comfortable. Do not wash well at all or stand up. One year later they are useless and need to be tossed. Not worth the large investment. $100 pillow? No way. Even if they gave me THREE free pillows instead of one for that price, I would still say it was a rip off.

Date of experience: October 13, 2017
Mississippi
1 review
2 helpful votes
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Way small for a 11 outboard stitching very rough cut the foot on inside they want 10 bucks to take the junk back 42 minutes to get a rep mike go back to smoking crack you are no good scamming junkie order # *******7310 7/16/2022 and it took 2 weeks to show up bad man

Date of experience: August 6, 2022
Florida
1 review
4 helpful votes
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Pillows were cheaply made. They're basically lumpy foam pieces stuffed into a pillow case. Tried repeatedly to reach customer service with no success. If you are brave enough to buy anything from my pillow.com, make sure you have your credit card issuer's phone number handy, that's the only way you'll get a refund.

By the way, our credit card customer service rep said she receives many, many calls about Mypillow.com's awful products and terrible customer service. I can't understand why my pillow.com hasn't been shut down yet.

Date of experience: February 27, 2022
Kentucky
1 review
8 helpful votes
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Worst pillows
October 6, 2020

I bought two of these pillows and they are absolutely the worst pillow I've ever used! Got up in the morning and could hardly move my neck! That was after a sleepless night! I would not recommend them to anyone!

Date of experience: October 6, 2020
Arizona
1 review
3 helpful votes
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It's $29.98 a pillow x 8. Absolutely worthless pillows. Believe me they are not worth it ar all. They hurt my neck and too hot for any comfort. I'm so mad at myself for not reviewing these comments first.

Date of experience: May 13, 2021
Canada
1 review
2 helpful votes
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The shredded polyurethane foam inside the pillow uses a gas blowing compound that might cause head aches, sinus issues and sleeplessness. It would be very helpful if "My Pillow" listed the gases used as these could also be toxic.

Date of experience: April 16, 2021
California
1 review
2 helpful votes
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The mattress topper is the worst product we have bought in 60 yrs! It's miserable, hot, slips all over and warn you about getting ripped off. Company would not stand behind it! It's going to the dump tomorrow! Don't buy

Date of experience: October 4, 2021
West Virginia
3 reviews
0 helpful votes
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Sheets
August 26, 2023

Paid almost $100 for king size sheets from My Pillows, they are terrible, wrinkle straight out of dryer, do not fit right, takes 2 of us to put fitted sheet on and it still does not fit right, would never recommend or order again.

Date of experience: August 26, 2023
Virginia
1 review
5 helpful votes
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I bought slippers for my wife. $100 for slippers is outrageous but she wanted them. They fall off her feet while she walks. They are her correct size. I tried calling customer service and was told the wait time to speak to someone was 2 Hours, 49 minutes. Now I have to send them back and it will cost me another $10 to send back (non-refundable) I looked for a link for "returns ' on the website... no where to be found! I asked the " chat bot" for help it was useless. I'm not buying this guy's hype on TV. Avoid at all costs putting your hard earned money in his pockets.

Date of experience: December 25, 2021
California
2 reviews
40 helpful votes
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Awful company
December 11, 2021

I prefer to my American made product. Bought a pair of MySlippers. Too small. Called customer service. I waiting 3 hours... finally gave up. Website contains no information on returning an item. Emailed, no response. MyPillow is a predatory company. They take your money and make it impossible to get a refund. Quality of the slippers is poor. For a "Made in America" company, shameful.

Date of experience: December 11, 2021
New York
1 review
2 helpful votes
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Worst pillow
February 18, 2022

I purchased My Pillow for $65 on line because it advertised in TV as the best pillow one will ever have. I have neck pains due to cervical disks problems. After trying My Pillow for a month,
It didn't do anything & it is soo uncomfortable that my head seems to sink into the abyss of foams pieces. So please don't waste your money or fall for their crooked advertising. You can get much better quality pillows for a quarter of the price in Costco or elsewhere. Now they advertise half price only if you are lucky to get their coupon codes.

Date of experience: February 18, 2022
Texas
1 review
0 helpful votes
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I have STRUGGLED to find decent pillows over the last 20+ years. They all end up hurting my neck, keeping me awake, and giving me a restless night's sleep. I am so thankful to have found MyPillow. I've been using the same one for about 3 years now. When it starts to get a little flat, I wash and dry it, and it's perfect again. Last year, I threw out all the pillows in my house and replaced them with MyPillows. Everyone is sleeping better. I bought the large dog bed for my Airedale puppy, and she loves it too. Look at her smile in the picture! I like that the whole bed can go straight into the wash. The inside is full of the same material as the pillows.

Date of experience: November 6, 2021
Wisconsin
1 review
0 helpful votes
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Lumpy fill
November 28, 2021

I tried to get an answer from My Pillow after finding lumps in the fill inside. No solution except I was told to wash and dry them. It got worse. If you fall for this a am you deserve a bad night's sleep.

Date of experience: November 28, 2021

Overview

MyPillow has a rating of 2.1 stars from 963 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPillow most frequently mention customer service, neck pain and king size. MyPillow ranks 15th among Bedding sites.

service
390
value
456
shipping
385
returns
282
quality
448
+120