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MyPerfectResume has a rating of 4.3 stars from 25,148 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
It was very helpful!... Very Friendly Associates and offering the best deals available to my needs!... Great Experience!... Thank you again!...
Zero stars. It is a scam and they will try to make unauthorized charges to your card. It asked for $2.95 for 14 day access to the resume templates then even offered to take a dollar off. NO mention of any further charges. Out of nowhere the other day they attempted 3 times to charge $23.95 or some amount like that. Thank goodness I have a card with a credit union and they blocked those charges. But now I have to wait for a new debit card thanks to this stupid site. Don't use it!
Zero stars. It is a scam and they will try to make unauthorized charges to your card. It asked for $2.95 for 14 day access to the resume templates then even offered to take a dollar off. NO mention of any further charges. Out of nowhere the other day they attempted 3 times to charge $23.95 or some amount like that. Thank goodness I have a card with a credit union and they blocked those charges. But now I have to wait for a new debit card thanks to this stupid site. Don't use it!
Tip for consumers:
Seeing legitimate reviews!! I looked up the site before purchase and it's been rated 4.6 stars for God knows what reason. Probably people leaving reviews BEFORE they get scammed because it was a very easy way to create a resume template. DO NOT USE THIS SITE!
Products used:
Online resume template for $1.95
My 14 year old daughter needed to print the resume that she made for "free" through this service, so I offered to foot the $1.95 it appeared to cost to print. Unbeknownst to me, my payment information was kept and I was subscribed to a service for $34.95 every month that we have never used. When I called and got through to a service rep, there was no apology or semblance of understanding that they had stolen $160 from me before I caught on. Yes I should have checked my credit card statements more thoroughly, but any legitimate business who charges for a service would refund if said service was not needed, used, or communicated to the "user". I am VERY disappointed in this underhanded business scheme. NOT recommended.
Tip for consumers:
An email confirmation/reminder/notification that a recurring monthly $34.95 would be deducted from my credit card would have been professional, fair and useful.
Products used:
Printed one page.
Hello,
We are very sorryto know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
It is $25 a month and is very hard to cancel the subscription. I canceled online and they still charged me for two more months after that. Also, their number never answers the phone to help you. Yes, it creates a resume for you, but it takes all your money! Don't use this.
Hello,
We are very sorry to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from Trustpilot asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Thrown away more than one hour and in the end it's payment only while the entire time I could read everywhere "Free this and free that"
Products used:
Resume builder
Hello,
We are very sorry for the misunderstanding. We would like to take this time to clarify any doubts. Our services are free, but we have some features with premium access; if you try to access those features, a subscription will be required.
To download in plain text format, please click on Download, then click on the drop-down button and select Plain Text (.Txt).
We hope this helps clear any doubts. We are here to assist you.
Thank you,
Customer Service Team
This site is a scam. I remember signing up for a 2 dollar trial. It's all good right? Wrong. They charged me a monthly fee of 34 dollars, twice. I kept sending them email and calling them asking for a refund. They kept generating automatic responses and one of the customer service spoke promised me a refund, but still no refund. I'm tired of waiting. 68 dollars is a lot of money and they are committing a crime, and they should be caught
Tip for consumers:
Stay away from this site. If you need a job, talk to people you know. Do not trust strangers
Products used:
I end up using their resume services. It’s useless and expensive
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
It's only after going through the entire resume creation process AND creating a username+password that it asks to charge you when you attempt to download a Word copy of the resume you just spent time creating. Find a basic template on a better site unless you really want to pay for an unhelpful interface.
Hello,
We are very sorry for the misunderstanding. We would like to take this time to clarify any doubts. Our services are free, but we have some features with premium access; if you try to access those features, a subscription will be required.
To download in plain text format, please click on Download, then click on the drop-down button and select Plain Text (.Txt).
We hope this helps clear any doubts. We are here to assist you.
Thank you,
Customer Service Team
The resume I created and paid for was not the resume sent to my email. I looked absolutely horrible and unprofessional.
Oh, no, we are very sorry to know that this happens to you, Kevin, we would be more than happy to personally help you locate your new resume as well as help you with any necessary editing, please use the URL provided below so you can reach our Customer Service Team.
Contact Us: https://www.myperfectresume.com/contact-us
I paid for full access to this website and still have to pay for my resumes and cover letters. That's bull$#*!.
We regret to hear that you feel this way, Christine!
We want you to have the best possible experience with our product and we’d love to see if we can find a way to make that happen. Shortly, you will receive a direct message so we can look into what’s happening for you.
The web sight I went to said "FREE" resume. So I filled everything out and I find out I have to pay to see your resume. SCAM
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
I paid 2,95€ to have my CV ready, after that I never used the website anymore and after a month I found out that they charged me 22,95€ without any advice!
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any action on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
You lied. You say the resume builder is free but then after you go through building the resume you charged me!
Hey, Cheryl
Please know that we do not lie to our users, our website offers a Basic Access account completely free which allows you to download a plain text version of your resume.
However, upon finishing the document, we also give the option of continuing with our premium features if users are satisfied with the end result. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Don't say its free when it's not.
Call it what it is, good value for the money.
But don't call it free
We're sorry for any confusion on our services, Timothy.
Our website offers a basic access account completely free which allows you to download a plain text version. However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!
I tried to cancel my membership and Cesar was extremely rude. The from would not allow me to ut my correct address on it and it also put in the wrong zip code. My email address is *******@aol.com
We’re sorry to hear that you have not had a positive experience builder.
If you need any help with your account please feel free to contact our team ad they will be more than happy to review your case using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
You said it was free and it cost me money. You lied.
To clarify, we are in fact free, Sharon.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I was led to believe that this service was free until I completely finished my resume and was required to pay. Very miss leading
Hi Terry,
It is never our intention to be misleading. Just to clarify, please know that our site is free to use as are our templates. We give customers the option of continuing with our premium services if they are satisfied with the end result!
On the first part of the web page it states you are free service then once is spent hours getting everything perfect you make me pay to get my resume.
To clarify, Eric, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I dont like that after the resume has been created that this site holds your information hostage till you give them money. That is very crooked
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Your website says its free but once you've made your resume, the only way to get it is to enter a card and get charged for it. Total false advertising
Thank you, Anna, for your feedback, we’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
Trying to cancel subscription, false advertisement. CANCEL MY UNINTENTIONAL SUBSCRIPTION!
To confirm, Kelsey, we have successfully canceled the account as requested. For future references, we emailed a confirmation of your cancellation. (Automatic emails can be picked up as junk or spam mail if you can, please check your spam/junk folder).
We apologize for any inconvenience that this may have caused, but feel free to contact us if you have any further questions or concerns.
Definitely a bait and switch experience. They get you with the offer of a "free" template" and you can select a "free" template. Then after you spend all of the time answering the questions and try to download your resume using their "free" template turns out it's not free.
Now of course I know there are very few things in life that are free - but this really is pretty underhanded. You really should be more up front so that people know that it will cost them money to download their resume even if they select a "free" template.
Especially now that there are so many people that have lost their jobs - seems like you might want to be a little more helpful. Because while I do not have to be in a hurry to find another job not everyone has that same luxury.
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Was not informed payment was needed ahead of time and spent hours typing a resume
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
It will not allow me to download my resume because the header is to big?
Thank you for taking the time to share your thoughts, and our apologies, but, we’re unable to assist you with your feedback given your description.
Please let us know as much detail as you can regarding any issue or problem that you are having. We’ll be more than happy to assist you once we have more information.
You $#*!ers promised me a free resume download, and instead made me for that $#*!.
To clarify, Deborah, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Paid for my resume way back and have to do it again, not cool guys. It's a damn formatted document
Thank you for bringing this to our attention and our apologies for the negative experience, we take our customer’s feedback very seriously, know that we hear you and we’re here to help. At your earliest convenience, please contact us directly at social@myperfectresume.com please make sure to include your account information.
We are certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves.
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Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Hello,
We are very sorry that you feel this way and are certainly prepared to change your experience with us. We would like to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team