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I called to cancel and was pressured by your rep to keep It. It was a great product but why do you ruin it by making it so hard to stop the process?
asked by Kim Y. on 10/26/18
4 Answers
Hello, Kim:

On behalf of MyPerfectResume, we want to extend our sincerest apologies for the negative experience that you had with our Customer Service Agent. We understand your frustration at having not been properly directed and even greater frustration at having to feel pressured. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.

Thank you for taking the time to let us know your feedback, we're always happy to hear it! We're constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we've passed your comments along to our team so we can keep improving.
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I was lucky and had no problem cancelling my subscription.
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This is the parent company to www.myperfectresume.com if you want to write to them certified mail so they can not say they did not receive cancel notice. Also, file with the BBB a complaint as well which you can do online easily.
Business Information
Business ID:
0000372365
Name:
Bold LLC
Address:
City View Plaza II
City:
Guaynabo
State/County:
PR
Zip/Postal Code:
00968
Business Phone Number:
(415) 839-6413
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DO NOT USE THIS COMPANY!!!!!

I am a very organized person who worked for the state that I reside in as an investigator. I had an injury and had to make a change in my career. I am very careful about getting pulled into scams, however, I felt that this would be a good opportunity to build a resume and cover letter that was more updated than when my original resume that I wrote years ago. First of all, the templates are not free. After spending a long period of time writing the perfect resume, I only had the option of spending $2.99 to have access to the resume/cover letter. I felt that was a reasonable fee for the use of the template. As I stated, I am very organized and manage my finances very well. I made sure that I went into my account and cancelled by subscription after 5 days of use so that I would not be charged the $29.99 for the month. Today, I checked my checking account and sure enough the $29.99 had been deducted. I immediately called customer service and they stated that my cancellation had not gone through and they had no notification of my cancellation. They were willing to give me back only $14.00 of my $29.99 back and then went on trying to sell me more offers. I was extremely angry and then spoke with a supervisor. He also argued that I had not cancelled. I went through the same steps to cancel my account while the supervisor was on the phone with me. Low and behold the cancellation went through!!! Obviously, this company has set up the cancellation process to fail and you will be charged the $29.00 anyway. I definitely learned my lesson!!! I had to threaten to have my attorney to get involved due to this company stealing money from my account before they agreed to reimburse my full $29.00. They could not give me a refund confirmation number for the remaining reimbursement. I as a Social Worker who advocate for people could not conscientiously could not write a review to warn people of this scam.
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