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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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So far so good waiting on getting my actual resume though.
Wasn't a huge fan of the small purchase, but for the convenience the website offers, it's a pretty tame issue in retrospect.
We appreciate the feedback Sam! Thank you!
It was very easy to navigate around the website to completew my resume. Anyone no matter your skill level on a computer or even typing level will be able to build a wonderful resume to help with future employment. Very easy indeed!
Hi Joseph,
We greatly appreciate you leaving such a thorough, glowing review! Thanks for sharing!
Super easy to use. Great layouts with many choices.
Thanks for the awesome feedback Anthony!
Hi Steven.
Thank you for your kind words, Steven! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your career!
Very well designed website and process for creating unique and beautiful resumés. Extremely user friendly
Hi Christine,
You made our day with that review! Thanks for sharing the love :) It’s awesome to know how pleased you are with how your resume turned out. We’re happy to help!
It would have been nice to know in the beginning that I had to pay at the end. I think this is not fair to people who spend 2 hours creating a resume only to find out it has to be paid for at the very end. The resume making experience was great which is the only reason I paid for it.
Hi Meta,
We appreciate your feedback. Please know that we give our users the option of continuing with the service after they've tried it out and are satisfied with the results!
This made resume building so easy and my resume has never looked better!
Thanks "My Perfect Resume"
Hi Jana,
It’s great to hear that you’re pleased with your job-ready resume. We’re here to help jobseekers get their resumes ready so they can focus on getting the right job. Thank you!
Very Helpful and takes away some of the stress of job hunting. Thank you
Hi Patricia,
We appreciate the positive feedback, Patricia! We wish you the best of luck in your career journey.
There is nowhere for me to contact someone for help. I cannot figure out how to enter my "Target Job" with no help in sight.
Hi Sharon,
We can be contacted via chat, email, and phone! However, for this type of issue, we suggest that you phone us!
https://www.myperfectresume.com/contact-us
They lead you to believe it's FREE, so you spend 2 hours working on your resume to find on the last page that it in fact is NOT FREE. It's a monthly subscription and NOT cheap either. Really disappointing that they weren't upfront about that from the start.
Hi Ally,
We do not intend to be misleading with our pricing. Please know that our site is free to use and we offer customers the option of continuing based on their satisfaction with the results! Nevertheless, we appreciate your feedback!
It says get free resume yet i am still paying for it
Hi Ann Marie,
Yes, to use our site and our builder is free. However, we offer several premium services, which do incur a charge. We hope this clarifies any confusion!
I love that I can create a very fast resume looking so professional
We're happy to hear that you're pleased with your new resume! Thanks for sharing!
This was such an easy and awesome experience for someone who doesn't have excess time. Thank-you so much!
We just love your feedback Erika! Thank you so much for sharing!
I like the ease of use and the interactive guiding. Also even if categories don't fit they prompt creative thought. Thank you for that.
We appreciate the detailed feedback Peter!
Nice set up. Doesn't work to well on mobile devices
We appreciate the feedback Daneil!
The only reason its 4 star is because it costs money. Very helpful but could help even more people for free. Many of the skills are almost the same thing or just worded differently leaving desire to be streamlined.
We appreciate your thorough feedback Daniel! Thanks!
Very easy to use and I am pleased with your product.
Thanks for the great feedback Karen!
Answer: UNAUTHORIZED PAYMENTS TAKEN. $24.95 a month, EVERY month. Check your credit card companys protection plan and report them. You may not be liable for unauthorized charges and services not rendered. Also report misleading and false promises such as them telling you the charges will stop. REPORT THEM TO YOUR STATE ATTORNEYS OFFICE! For newbies to the site... they will be so sweet and kind and tell you they will cancel. They will not. TAKE ACTION! The positive reviews are not from real customers.
Answer: We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. Most of clients use the service for months since this service allow clients to build as many resumes as they want with the ability to customize those accordingly to the specific job criteria that they are requesting. For example our builder give you hits in how to create a perfect resume for Marketing Jobs and give you specific keywords for that department as well as many other departments that you can choose for yourself and additional to that you can built the cover letter and even search jobs through our page. This is just an example of the many use of our services. We have a toll free number in the page that client can contact us for more information about how they can use the service to be successful when it comes to job searches.
Answer: You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assist to you.
Answer: Hi Susan, I will be more than glad to assist you. You may cancel your subscription using any of the following options: * By calling Customer Service 1-855-213-0348 from Monday - Friday 8 AM to 8 PM CST Saturday 8 AM to 5 PM CST Sunday 10 AM to 6PM CST * By clicking chat button on our website * From your account- go to settings>subscription>cancel (on the top right of your home page when you login) If you want to continue the process with me, I will need the email address used to create your account with us or the account ID.
Answer: Thank you for getting in touch and we're sorry about the delayed response, Marc! You may cancel your monthly subscription at any time using any of the following options: By e-mail: customerservice@myperfectresume.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume. By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Absolutely not! We apologize for any inconvenience this may have caused and we're deeply sorry to hear you experienced this with our company, under no circumstance do we like to hear this kind of news, we would like to take this opportunity to clarify some information regarding our products and services. You may cancel your monthly subscription at any time using any of the following options: E-mail us at: customerservice@myperfectresume.com Call us at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Cannot sign in but was charged?
Answer: DO NOT USE THIS COMPANY! I am a very organized person who worked for the state that I reside in as an investigator. I had an injury and had to make a change in my career. I am very careful about getting pulled into scams, however, I felt that this would be a good opportunity to build a resume and cover letter that was more updated than when my original resume that I wrote years ago. First of all, the templates are not free. After spending a long period of time writing the perfect resume, I only had the option of spending $2.99 to have access to the resume/cover letter. I felt that was a reasonable fee for the use of the template. As I stated, I am very organized and manage my finances very well. I made sure that I went into my account and cancelled by subscription after 5 days of use so that I would not be charged the $29.99 for the month. Today, I checked my checking account and sure enough the $29.99 had been deducted. I immediately called customer service and they stated that my cancellation had not gone through and they had no notification of my cancellation. They were willing to give me back only $14.00 of my $29.99 back and then went on trying to sell me more offers. I was extremely angry and then spoke with a supervisor. He also argued that I had not cancelled. I went through the same steps to cancel my account while the supervisor was on the phone with me. Low and behold the cancellation went through! Obviously, this company has set up the cancellation process to fail and you will be charged the $29.00 anyway. I definitely learned my lesson! I had to threaten to have my attorney to get involved due to this company stealing money from my account before they agreed to reimburse my full $29.00. They could not give me a refund confirmation number for the remaining reimbursement. I as a Social Worker who advocate for people could not conscientiously could not write a review to warn people of this scam.
Thanks for the feedback thus far Lonnie!