Overview
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
This site is so easy to use and has amazing prompts! I really enjoyed all the options to use!
TRY TO MAKE MORE ATTRACTIVE TEMPLATE DESIGN
AND ADD REGULAR CAREER OBJECTIVE AND GRADUATED OBJECTIVE AND RESEARCH INTEREST IN THE BEGGING OF cv
Hey, Anas
Thank you for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that.
With that in mind, we’ve passed your comments along to our team so we can keep improving
You Guys saved me! I had no idea what to write as a nanny. And you guys made it so easy! Thank you
Hi Alma,
It was our pleasure to assist you! Thank you for sharing your positive experience with us!
It was very helpful to be in n this site. I need to figure out how to get it all on one page?
Thank you for your review, glad we were able to help, Stacey!
This business is a completely fraudulent scam! You first come to the site- it looks nice, professional, and offers free resume building. You're in need of a new resume, and for free? This seems way too good to be true! That is because it is. After you spend an annoyingly enormous amount of time getting your resume perfect, and filling in all the information, you are faced with the first problem: You have to pay to download it and print. What they don't tell you is that sure, it is free to MAKE the resume, but if you want to actually USE it, you have to pay around three dollars for their services. Then, for a two week trial if you have to change your resume for any reason, it is another three dollars. What they also don't tell you is that when you don't cancel exactly after the two weeks, your account is charged FORTY DOLLARS for a monthly subscription. I cannot express how upset I am, and how terribly horrendous their customer service is. I only realized this after looking at my bank statement online two days after I missed the 'auto-renew date'. I spent so much time on the phone, emailing, and instant messaging their staff telling them of my terrible problem. The representative on the phone LAUGHED at me, when he read the instant messages between me and another rep requesting my forty dollars back. He sent a ticket to the billing department just for them to tell me they are unable to give me my money back. If this site was a valuable site, they would've refunded me after TWO DAYS, especially because I had not been active on their site ever since I 'bought' the two week trial. I remember my mother had this problem with Amazon Prime, she did the free trial run and missed the 'end date', however, a few days after when she noticed Amazon billed her 99 dollars, she called Amazon and they refunded her immediately for the inconvenience. I am now trying my hardest to go through my bank and report this charge as fraud, because I DID NOT AUTHORIZE THIS CHARGE. So, hopefully, I will be getting my money back. Please, for the love of all that is holy, do NOT use this site! Make your resume on your own!
P.S. I can't wait for the My Perfect Resume representative to reply to this review somehow excusing their 'so-called business' actions. After reading all the reviews before me, there is no way that someone could possibly apologize for all the strain they have placed onto people; you do not screw with people's finances. I hope someone takes this company to court, they need to be shut down as soon as possible.
Greetings Amanda, we are really sorry you feel that way. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. This subscription gave you the premium futures which some of them are the unlimited resume builder (client can create a customize resume with the rights keywords to emphasize their skills related to the position being applied), cover letter builder that give you the ability of attach that letter to impress more the highly employers, you will have access to all templates and designs, salary calculator, career test, resume check, interview videos, full reports for career tests and access to articles, job alerts near your area and more futures that client can see over the web page as well we have other good offers that we can discuss if the client is interested.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues, you can private message us here or you can email us at customerservice@livecareer.com.
Best Regards,
My Perfect Resume
Very professional my new employer liked the style and layout of my resume.
Hi Gary K.,
Congratulations on your new job! We are glad that your employer liked the resume. We wish you more success in your new career.
Best regards,
Anna
MyPerfectResume
Very helpful in explaining to me what is most looked for in companies
We appreciate you taking a moment to share your satisfaction with us, Rachael!
I am glad I found this site! It's worth the time and money!
Thank you for sharing your feedback and rating us with five-stars!
I love how the process is quick and to the point. Very easy.
Thank you, Jacqueline for the great feedback!
Quick, easy, and helpful! Didn't know making a resume would be so easy.
Thank you for sharing your feedback and rating us five stars!
Amazingly helpful. Made it nice and easy. Went through everything step by step
Thank you for sharing your feedback and rating us five stars!
Very easy to use. I recommend this for
Anyone looking for a job!
Hi Prentice B.,
We are glad that you found the site easy to use. Thanks for your recommendation. We wish you the best in your job search!
Best regards,
Anna
MyPerfectResume
So far so good. I appreciate the attention to detail. And powerful suggestions
Thank you for sharing your feedback and for giving us a good review.
It was pretty easy going. I do wish I could alter the font.
We're always open to suggestions for improvement, Monniquer! Please do not hesitate to reach out to us with more of your feedback!
What was always a painful and scary experience was almost fun. Thank you!
Thank you for sharing your feedback, we’re excited to hear you feel that way about our resume builder.
So far so good, now to see what kind of response I get.
Hi Michael,
Thank you for your review. We wish you the best on your job search!
Easy to use. But still had to pay after reading it was free
Thank you, your feedback is much appreciated!
Good stuff man, it's decent, was worried about the cost but it's ok.
Thank you for sharing your feedback and rating us five stars!
I had a very good experience and my perfect resume was very helpful
Hi Ebony J.,
We are so happy that you had a good experience with our site. We wish you the best in your job search.
Best regards,
Anna
MyPerfectResume
It seems to be taking a while for the payment to go through.
Thank you, your feedback is much appreciated!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
- Visit Website
- Guaynabo, Puerto Rico
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback and rating us with five-stars!