• Kevo

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Overview

Kevo has a rating of 2 stars from 1 review, indicating that most customers are generally dissatisfied with their purchases. Kevo ranks 102nd among Home Security sites.

How would you rate Kevo?
Top Critical Review

“All started well- then their server went down!”

R P.
4/9/16

I purchased a Kwikset Kēvo to replace my old keypad deadlock. All went well for about a year making keyless access a breeze. Then I was tempted to upgrade to the "new, improved" Kēvo Plus which provided remote operation via their "gateway". Thus also worked well for at least a few months. THEN their server went down & the system is useless. "Customer NO SERVICE" was just as useless. I waited over an hour on hold. I even tried their "we'll call you back" option only to be disconnected. Once I did speak with someone they could provide NO HELPFUL INFORMATION. It's all IT's issue & customer no service is t able to communicate with them! They did suggest I carry a key! What's the point in having "keyless" entry? Also, remote access is a moot point. Give strong consideration before purchasing. You could be left out in the cold, quite literally!

Reviews (1)

Rating

Timeframe

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Thumbnail of user rp50
6 reviews
11 helpful votes
April 9th, 2016

I purchased a Kwikset Kēvo to replace my old keypad deadlock. All went well for about a year making keyless access a breeze. Then I was tempted to upgrade to the "new, improved"
Kēvo Plus which provided remote operation via their "gateway". Thus also worked well for at least a few months.
THEN their server went down & the system is useless. "Customer NO SERVICE" was just as useless. I waited over an hour on hold. I even tried their "we'll call you back" option only to be disconnected.
Once I did speak with someone they could provide NO HELPFUL INFORMATION. It's all IT's issue & customer no service is t able to communicate with them!
They did suggest I carry a key! What's the point in having "keyless" entry? Also, remote access is a moot point.
Give strong consideration before purchasing. You could be left out in the cold, quite literally!

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