I have ordered a gift for mother's day and although it was guaranteed to be delivered by May 8 it had not. They sent a tracking number that when I check on canada post states they are waiting for item, company states they shipped, I call canada post they say they haven't received it from border, it has been a month and no update.It is frustrating, they need to return my money.
I bought a bracelet in January. Delivery was a nightmare to begin with but the bracelet that is supposedly sterling silver turning brown takes the cake. I ordered a personalized bracelet for my fiance and he hasn't even gotten to wear it yet and it's already turning. I just opened the box to see that. I feel ripped off I should have went with things remembered. I am so mad.
Dear Ebony,
Our sincerest apologies about the issue you’ve been facing with your order.
Kindly note that all our products are covered by 6-months-warranty, we'd definitely be happy to replace the bracelet free of charge. For us to help you better, can you please contact our customer service team from our website with your order ID and the picture of the bracelet.
Kind regards,
The main purchases didn't arrive! $140 names necklace gold vermeil! Where's my order? No customer service number to call! Very frustrated and disappointed! They still need 24 hours to reply to your email! Which asked for uploading a picture! And it won't work because any picture is large! How can I get you a picture of the missing item?!
Hi Maya,
Thank you for your feedback. We are really sorry for the confusion, we can see that the necklace was shipped to you separated to avoid delays in the rest of the parcel.
Once of our colleagues has sent you a private email regarding your order.
Kind regards,
MYKA Customer Service Team
I accidentally ordered two necklaces with the same name, but thank you so much for sending me an email right away and coming in the names of my two daughters. I believe it will be a really good new day gift.
Dear Jihee,
Thank you for your positive feedback.
We are so happy to read that we could help you to solve the issue with the order, and we believe that the necklace you ordered will be a perfect gift for your loved ones.
Kind regards,
MYKA Customer Care Team
Ordered 2 months ago for gift I needed at end of September. Though that was along time. No product and hard to get an answer from customer service. No phone number.
This is a big scam. How come they have not been shut down.
Was informed that necklace would arrive 17th Sept. Emailed them and had no reply as of yet. Looking at reviews and guessing will not receive this. Checked my bank details and money has been taken. Can you please give me an update ASAP.
Garry
Hi Garry,
Thank you for your review.
I sincerely apologize for the inconvenience this whole process has caused you. Please allow me to help in the current situation.
Can you please send me your order number, full name or email address used upon placing the order? This will help me retrieve the order and check its progress.
Rest assured, once I have your order details, I will help you throughout the process of resolving this case.
Kind regards,
MyNameNecklace Team
Ordered 2 necklaces from their website and it stated 26-28 days shipping. Sent an email and just got a rude response back. Very poor customer service. Still have not received my order 50 days later! Never ordering from here again. Avoid!
Placed an order in March, it is now May and the item has not arrived.
Have made several attempts to contact them via email and Facebook, to no avail.
Their company Facebook page os full or similar complaints. You cannot speak to anyone as they do not have a telephone number.
Terrible experience! It looks as though my Mother won't be receiving her Mother's Day gift.
Very disappointing.
These guys are literally taking your money and not delivering. The customer service has asked me 5 times to confirm my address. £80 wasted and Father's Day ruined.
Just a set of losers with no real skills
Hi Aimee,
Thank you for reaching out.
I sincerely apologize if the order was not delivered as promised. Please allow me to help you with this.
Can you please send me your order id or email address used for the order so I can retrieve the transaction?
Please, rest assured that I will help you throughout.
Sincerely,
MyNameNecklace Team
I ordered something for Christmas. Paid for 2 day shipping. It still hasn't even been shipped after a week. Customer support NEVER responds, tickets opened, no reply's! I want my refund!
Order number #*******
Dear Chaz,
Thank you for your feedback.
I have checked your order and I can see that the estimated delivery date of your order was the 23rd of December. Since you asked to cancel the order, it is now on hold.
Since you asked to cancel your order more than 3 hours after you placed it, and it is almost ready to be shipped to you, we can't issue a refund, I am sorry.
I can see that one of our colleagues contacted you today, please reply to the email we sent you to find the best solution for you.
Kind regards,
MYKA Customer Service Team
I have bought 7 items from this company and all are such high-quality, customer service excellent. Informed all through the process. Excellent value for money. Would recommend anyone to try their products.
It's terrible.
The necklace I ordered keeps flipping upside down - bad when it's your name!
I sent an email to customer service. I keep getting the same emails over and over and they don't accept that they have sent me a faulty product. I have sent them pictures and everything but they still don't want to refund me the full amount. We went from 10% refund to now 70%. That already shows that this company is just a rip off with bad business practice.
Such a scam! My husband ordered way before Mother's Day and paid extra for shipping to get it here on time and it still has not even arrived in Canada! Do NOT order from this company! All comments on their FB page are the same!
Hi Romy,
Thank you for your review.
I'm very sorry for the negative experience.
Please kindly send me an order id or email address used for me to be able to retrieve the transaction and check its delivery details. Rest assured that I will do my best to make sure that your order will be delivered as soon as possible.
Sincerely,
MyNameNecklace Team
Ordered a bracelet for husband's bday and paid for 3-7 day arrival. That was 2 weeks ago and still don't have it. Usps says maybe Thursday. Shipping label created after 2 days of order but didn't ship for 2 weeks. Horrible customer service. No refund only 20 percent off next purchase which will NEVER happen!
Hi Patti,
Thank you for your feedback. We can see that your order is scheduled to be delivered today, on the estimated delivery date, fortunately there is no delay in your order. We sent you a private email regarding this.
Kind regards,
MYKA Customer Service Team
Took 2 months to make and ship with false statements on their site. When i finally got the necklace, OMG. What a piece of junk. For $20 maybe. Same quality I would expect at a mall kiosk with custom jewelry.
All the recent reviews should tell you exactly as it really is. This is junk.
Hi J. D
Thank you very much for your review.
I apologize for all the inconveniences. My name is Darcy and I will be taking over your case.
In order for me to help, I ask you to kindly send me your Order ID or the email address used to place the order.
Rest assured that I will do my best to sort things out for you
Darcy Neil
Ordered chain last November and still haven't received it. Have been given the run around being told it's ready to dispatch ASAP but it hasn't. In the meantime I continue to receive emails everyday advertising their products. Chain was a Christmas present which has now passed.
Save yourself the hassle and avoid this website!
More than a month now and we are still waiting for delivery of an item that was "guaranteed" to arrive before Christmas.
Every attempt to rectify the situation is met with an increasingly defensive response. While, at first, sympathetic to our concerns, they now are trying to insinuate that everything is our fault.
Almost every new response we receive, in some way contradicts previous claims they have made. I have demanded a refund but their stance is that once it leaves their facility, it's the customer's problem.
I will never make the mistake of trying to do business with this organization again and I would advise anyone not living in the continental U.S. to avoid doing so either.
Absolutely loved my chain, the quality is amazing and such good value for money, the shipping didn't take long either, my overall experience with this company has been great and I would definitely order again from them.
Myself and a friend clubbed together to buy our friend something special for her 40th birthday. We spent over £100 on the item plus paid an extra £20 for express delivery. The items were a few days late which meant we missed her actual birthday but not only that the item was so poorly made. Very light weight, badly scratched. It looked like a child costume jewellery. Customer services have still not replied 4 days on.
Totally gutted and cross!
Boyfriend purchased a necklace for me for Valentines Day for over £70... it looks like something out of a Christmas cracker. He is so upset and I'm fuming that he has been cheated. Read other reviews and realised its an online scan company based in Israel. Going to try and get money back through credit card cash back as know company won't refund. Please avoid this company and keep your money.
Overview
MYKA has a rating of 1.5 stars from 579 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MYKA most frequently mention customer service, phone number and name necklace. MYKA ranks 114th among Personalized Jewelry sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mahi,
Thank you for your review.
Please allow me to help you out with your concern. Can you please respond with your order number, full name and email address? This will help me find the order for me to check where is the package.
I look forward to hearing from you.
Sincerely,
MyNameNecklace Team