Placed an order in the morning of Easter Friday. It was for wedding anniversary celebration which is on 11 April. After payment was made, delivery has been confirmed for 20 April. Decided to cancel the order as it doesn't meet the timeframe.
Found out from customer support that I can't get the full refund as 30% restocking fee to be charged and my order is already in built. Really, on Easter Friday and only a few hours after I placed it? That would attract 30% of the price? What a crock of $&$&!
Are they for real? Who does that?
Sounds like a biggest scam to me!
Clearly never going to get my purchased item. It's been a month and nothing. Over $100 down the drain and no gift to give my family member. Thanks for ruining Christmas. I would give it no stars but that's not an option.
I ordered $50 necklace, it arrived and was not cut clean. They agreed and said a new one would be sent out and I would get email within 24 hours. Nothing for 2 weeks. I email... nothing... keep emailing... then just told it's processing, even though I asked if I would receive by certain date as it was to be a gift. I FB message. They say same thing. I ask for refund. They ignore me. I keep messaging, hours later magically they tell me it's already been made. And again just say when it is shipped I will get an email. I say don't send cause it won't be here in time hence why I asked for refund. I can see they read message and yet again I am being ignored. Do not buy from this company! Besides being cut unclean, the metal is all scratched.
Hi Heatha,
Thank you so much for your review.
I sincerely apologize for the inconvenience that this has caused you. No worries, as I can see here that someone from our team is already taking care of your case. Please check your inbox as we have sent you a personal email regarding this matter.
Looking forward to hearing from you!
Sincerely,
MyNameNecklace Team
I purchased a personalized name necklace on 11/5/22 for a little girls' birthday present I needed by 11/18/22, and based on shipping estimates provided at time of purchase, I should have between 11/14 - 11/16. I placed my order, and the confirmation email stated the estimated delivery date was 11/16. Tracking the order, USPS states that the package was accepted on 11/11. It is now 11/22 and the tracking information has not changed. I have sent numerous emails, which are all responded to at least, but no resolution provided. If an order is sitting at the post office for 11 days with no movement, clearly there is a problem and the company should offer to refund me or expedite a new necklace! Demanding a refund so that I can purchase through Amazon. I would have already been refunded or had my item without even asking if I would have dealt directly with Amazon.
Dear Jen,
Thank you for your feedback.
I have checked your order and I can see that the tracking number was updated today and your order will be delivered to you shortly.
We sent you a private email with a compensation offer for the delay.
Kind regards,
MYKA Customer Care Service
Love, love, love my new necklace and earrings! I will never take them off! Great prices, original items, reliable order tracking, and prompt customer service. I can't say enough how pleased I am with my experience with MyNameNecklace!! I went right back on the site when I received my order and purchased a ring too! I will definitely shop here again, and recommend it to friends and family! Thank you!
Got my mum a beautiful necklace for her birthday and it is beautiful. There isn't enough stars to give. From the ordering to making and postage I was informed of every step. Fantastic customer service and fantastic quality jewellery
I was bought a Bracelet for Fathers day at a cost of £60 or so. Having received it I do not think it is worth that money. The clasp that locks it is very flimsy and I doubt it will last too long. The design is good but quality is poor. I did write to them but they did not bother replying to my feedback email. They are clearly not bothered by customer feedback.
The product is not worth the money.
Hi Guy,
I am truly sorry your jewelry has not met your expectations. Maybe we can fix it.
Please respond with your order number, full name and email address. Once I have retrieved the order, you can be sure that I will do my best to have the situation resolved as soon as possible.
Looking forward to hearing from you.
Kind Regards,
MyNameNecklace Team
Bought this necklace with the circles and put names of our four kids on it for my wife. You can barely see the names. They are not in black like in the pics. They just stamped and very difficult to see.
Hi Robert,
I sincerely apologize for the inconvenience that this has caused you.
Please allow me to find a suitable solution for you. Can you please let me know your order number, full name and email address?
Looking forward to hearing from you!
Sincerely,
MyNameNecklace Team
I found it easy to look through the options on the website, choose something I liked, and pay for it. It was a gift for my sister and her husband - personalised yin yang key rings - and they liked it. I got my sister to send a pic and it's quite cute. The company sent me update emails so I knew the status of my order, and then it arrived even earlier than the estimated delivery date, so I'm a satisfied customer.
I ordered this for my mother for Christmas, hoping it would be something sentimental since it's for Christmas. First I'm notified that my package has been delayed, so I'm like okay whatever. But then I go to track my order and it says that the order does not exist, when I simply copied and pasted the order number into the order tracking. I should've read all of the reviews before purchasing from this place, now I'm down $200.
Hi Matthew,
Thank you for your feedback. We are really sorry that your order got delayed, but don't worry, it's not possible that your order is not existing if you placed the order and received the order confirmation email. It is possible that the order tracking link not working perfectly, or there is a problem with the order ID, but your order must be in transit, or already delivered to you.
Please contact our customer service team for help, we will be glad to assist you with the correct information.
Kind regards,
MYKA Customer Service Team
My necklace broke several times as it's a very thin cheap material. They replaced the cheap chain only once! When I contacted them about my chain breaking, they didn't care. They sent me a coupon which really was no savings at all. I took the cheap chain to my jeweler and he said this is cheap material. Not worth fixing. He advised me to never buy from Myka again. Don't buy their cheap jewelry.
Hi Jinelle,
Thank you for your feedback.
We are really sorry that your necklace broke, but since it was purchased in 2021, unfortunately it is not in warranty anymore, and we can not replace the chain for free, we hope you understand.
The necklace was made from 925 Sterling silver.
Kind regards,
MYKA Customer Service Team
Ordered a personalized name necklace - said it would arrive dec 5th. On the 26th it said it was in NY and would be sent to UPS - UPS is still waiting for a package? I was so excited and I wish i would've seen these reviews first because this is bs! There is no package to be found - i have emailed 6-7 times and filled out the contact info (the first time they responded was in french and said to reply back if needed - i did - and they never answered) i just want a refund
Hi Noa,
Thank you for your feedback. We are really sorry that your order is still not with you. Don't worry, there is a period when the order has already left our facility and on the way, but not yet updated in the UPS's system, it will be updated soon.
If you have already contacted our customer service team, we will be back to you within 24 hours.
Kind regards,
MYKA Customer Service Team
Beautiful necklace, high-quality silver and beautifully crafted name.
But the courier service was worst, I have to go to depot to collect it. Especially if you are staying in city/apartment, the courier delivery driver will look for safe place to leave your parcel outside, do not even call/ contact you, then if they cant find any place to leave outside then the product is taken back to depot. I waited for product, the courier service never called me but the tracking reads "could not deliver as there is no safe to leave".
For kind info; apartment in city will have locker if you see there or if yo cant find it, it won't cost anything to give a three-seconds call so we can go outside to collect it.
I called the courier service numerous times to arrange the collection.
Advertises and presents themselves as American company but out of Israel. Cannot meet shipping deadlines as promised, even after paying for rush delivery. Takes over two weeks to arrive and came after holiday, Valentines Day and they promoted for that day. After I asked for refund they ghost you and avoid conversation and play games. Stay far away from this company. They lack honor, integrity, and legit business practices.
Hi Tod,
I am very sorry if you not happy with this purchase. MyNameNecklace is the leading international website for personalized jewelry, with more than a decade of experience.
We are a global company with offices and warehouses in the United States, United Kingdom, Australia, France, and the Middle East. For more information, you can visit the About Us page.
Your satisfaction is our top priority. Can you please provide me with your order number, full name and emaill address for me to check what happened to the order, and provide the best possible resolution?
I look forward to hearing from you.
Sincerely,
MyNameNecklace Team
I have been trying to find out about my items, that were to be received weeks ago. Canada post is still "waiting on item" but company is claiming they sent it weeks ago. I have sent 5 emails now, and have only been generically responded too. I spent over $100 for my purchase and they will not even reply or give insight. I'm fine with lateness of items but I am not ok with non communication. To be it's a scam. The item is now two weeks late.
Hi Ashlea,
I would like to sincerely apologize for any inconvenience this delay may have caused you.
Nevertheless, thank you so much for bringing this matter into our attention. I would love to help you out!
As a start, can you please let me know your order number, full name and email address? I would like to check on your order to provide the best resolution possible.
I look forward to hearing from you soon!
Sincerely,
MyNameNecklace Team
I ordered a necklace from them 2 weeks prior to Valentines with a guarantee of a delivery date for February 11. Now I just received an email it's going to be late! The whole purpose of this gift was for it to be given on Valentine's Day! I should just have went to a local store and had one made! Now reading all the other reviews, necklace will mostly likely be bad quality compared to the ones advertised! Regretting this purchase without reading the reviews first.
Hi Nelson,
Thank you so much for leaving your honest review.
Please understand that I am here to help you resolve this issue as soon as possible. As a start, can you please provide me with your order number, full name and email address?
Looking forward to hearing from you.
Sincerely,
MyNameNecklace Team
Wow! This bracelet is very tiny. MAYBE it'll fit a child. I had seen on Facebook, where people were complaining about the 30% cancellation fee, the fact that they've never received their merchandise, the long wait to get the merchandise and also how tiny it is once they receive it. This is unacceptable and very unprofessional for this company to continue to be in business with tactics like this.
Hi Krystal,
I am truly sorry your jewelry has not met your expectations. Maybe we can fix it.
I would like to personally assist you regarding this matter for proper resolution. Can you please let me know your order number, email address and full name?
I look forward to hearing from you!
Sincerely,
MyNameNecklace Team
I purchased the $300+ sterling silver Love Knot. I received a terribly scratched pendant. I sent it back and they sent it back still scratched, and the engraved names were not visible without a magnifying glass. I have been ignored by their customer service. I am furious that they will keep 30% of my money. Stay away from this company. I wish I looked closer at these reviews before I bought this piece of junk.
Update, they are working with me to get my order right. Hoping that third time is a charm.
Dear Celia,
Thank you for your feedback.
I am really sorry that the necklace you ordered from us is scratched and arrived without blackening. I have checked and I can see that we sent you a message regarding this order on the 7th of July, but unfortunately we didn't receive your answer.
I sent you a message again and I will wait for your reply.
Kind regards,
MYKA Customer Care Team
I ordered a necklace on Dec. 6. As of today. Dec 16, the post office is still waiting to receive the package. My 3 emails to customer service were ignored.
Hi Terry,
Thank you for your feedback.
We are really sorry that the order you purchased it still not with you. We tried to locate your order but unfortunately we couldn't' find it. If you have already contact us, please give us 24 hours for the reply, we will be back to you as soon as possible.
Thank you for your patience.
Kind regards,
MYKA Customer Service Team
I am beyond displeased with this company! I have tried to return what I had bought for months now. Asked for a refund immediately and haven't heard anything back. Zero help and zero customer service. Truly unprofessional and will never be ordering again. DO NOT RECOMMEND.
Dear Nicholas,
Thank you for your feedback.
I am really sorry to read that you want to return the item you ordered from us. Unfortunately I couldn't find your order in our system. Please contact our customer service team again with the issue again as we always reply all emails we receive from our customers, and we will help you further.
Kind regards,
MYAK Customer Care Team
Answer: It took 20 days for my package to come. This was supposed to be a Mother's Day Gift for my daughter. I was expecting it to be a tad bit late but, not like this.
Answer: Hi Filomena, Thank you for your queries. Can you please send me the email address or name used for the order? Once I retrieve your order, I will provide you with the necessary details.
MYKA has a rating of 1.5 stars from 579 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MYKA most frequently mention customer service, phone number and name necklace. MYKA ranks 114th among Personalized Jewelry sites.
Hi V S.
I am very sorry if you are not satisfied with our service.
Please let me know your order number, full name and email address in order for me to check the order.
I look forward to hearing from you.
Sincerely,
MyNameNecklace Team