MYKA

I ordered a name necklace from https://www.mynamenecklace.com and its been 3 months and I havent received it. I dont even have the tracking number. I keep complaining about that, and Its an international order! It actually got send back and they reshipped it again but they still didnt provide me with a tracking number. I dont know where it is or which courier service to call and check up on. The customer service keep saying the same thing that I should wait blah blah or they can give me 10% refund and Im shocked. This isnt my fault in the first place so why the ten percent? Theyre the ones who shipped it and dont even know where it is?

Believe me I never write reviews especially bad ones because I dont want to bad mouth any business but this is the worst and most unprofessional experience I have. Please dont waste your money guys, especially if you live outside America because then its going to be a international shipment and they wouldnt provide a tracking number. Im just surprised they made no effort to help like they didnt check up on anything or even compensate for anything. I thought they would apologize and reship with a tracking number the second time but nothing! All they said they could do is refund ten percent. So the 90 percent of my money is going to waste over their mistake. I wasted 64 dollars.

100% would recommend, this necklace was so elegant and beautiful. Price was very good.
Looks absolutely lovely on the neck

Brought two name necklaces as birthday gifts.
Both stunning, they loved their presents. Fast delivery too!
Thanks My name necklace

Ordered a necklace an bracelet for over £200 on 22/11/22 to ensure would have item in time for Christmas
Expected delivery 7/12/22
No sign of item by 9/12/22
Emailed for update and was told I had to contact courier myself and they don't know where it is

A week on after asking for a refund, still dragging their feet an trying to offer store credit

As of 15/12/22 I receive a parcel with just a gift bag in and packaging ripped to pieces and an apology note for packages condition
No necklace or bracelet inside just a gift bag
After informing MYKA that this gift was for Christmas for my partner they are replying every other day with silly questions and stupid offers after clearly asking for a refund from the 10/12/22

Stay away from this store as customer service is disgraceful and quite frankly a pathetic excuse of a company who are now leaving me 2 special gifts less for my partner and showing no intentions of refunding this money in time for Christmas, which will be 2 weeks after refund was requested

I placed an order with them on 7/18, for a Heart Family Tree Necklace With Birthstones In Gold Plating. They offer inscription on the product, so I put in 4 names in a language other than English. To make sure they support this, I tried to contact them and ask if they will do it in the other language. They do not have phone support, neither do they have an easy way to contact them via email. I went to the contact section of their website, and had to go through multiple steps of picking a category for the reason I'm contacting them, and couldn't find any relavant to mine. So I picked the option to "change inscription" on my order, and in the comments I wrote that I actually don't want to change the inscripiton, but in case you don't support non-English languages please let me know so we can find a solution, and I left my phone number as well.
I paid $17 for "Urgent Shipping" so I can get the product by 7/24. Today is 7/24, and my order is still in "Jewerly Creation" step. I never received any response from them, and my support ticket is now closed! I'm very angry cause this feels like a total scam...

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MyNameNecklace
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Eoghan Markey
1 review
1 star: Bad
7 minutes ago
Please avoid (Scam)
I ordered a necklace on October 9th. It was for my girlfriends birthday on November 10th so I chose express delivery to make sure it arrived on time. It didn't arrive so I contacted them. I was told there was a problem in quality control and that's why it hadn't arrived. I was never updated. They advised me that they will sort it out and the parcel will arrive the following week. Another week came and went and still no necklace. I emailed them again but never got a response. I then wrote a review on here advising people of what happened. I then got a prompt response saying how sorry they are and they have prioritised my order and it will definitely arrive before December 10th. The necklace never arrived so I once again emailed them. I then received the exact same copy and pasted email advising me there was once again a problem with quality control. I have asked for a full refund but have not got any response. Its a scam. Please be careful with you're money and do not buy from this website

Really pretty necklace and good quality. Very affordable and arrived within the delivery window. Love it.

Believe me and run away they are just scam you never get any thing from this company I am wondering if anyone ever gets anything from MYKA

Today I placed an order. Email confirmation was immediate. In the confirmation email I realised that one of the names on the order was not complete as I had not realised that there was a character limit. I immediately sent an email asking to cancel the order. They got my cancellation request within 10 minutes of the order being placed. This is their response...

Thank you very much for reaching out.

Once your order is placed, production of your personalized item begins immediately.

I am sorry to hear that you wish to cancel your order, and I do not want you to lose the opportunity of owning your own personalized jewelry.

With this in mind, I would like to offer you the following options:

1. Receive a 10% refund off your current purchase.

2. A product exchange with an additional £ $20 to spend. Just send me the product ID or the link to the jewelry you are interested in, and I will take care of the rest.

3. Proceed with this order, and receive a 20% coupon off your next purchase.

Please let me know which option you prefer and we will proceed accordingly. Kindly note that if you select to proceed with the cancellation, it might be subjected to a 30% Restocking Fee.

PLEASE NOTE THAT UNTIL WE RECEIVE A RESPONSE FROM YOU, YOUR ORDER WILL BE ON HOLD AND NO ACTION WILL BE TAKEN. If production is finished and we still haven't received a response from your end, we will have the order shipped as is.

Looking forward to hear what you choose.

Shambolic. STEER CLEAR