MYKA Reviews Summary
MYKA has a rating of 1.5 stars from 579 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MYKA most frequently mention customer service, phone number and name necklace. MYKA ranks 116th among Personalized Jewelry sites.
Ordered a name necklace in plenty of time for Mother's Day. Was expressly told that it would arrive well in time if I ordered that day. Tracking is rubbish, it just says the item left Isreal four days ago... so God knows where it is now as tracking no longer works. Keep contacting them to be told they'll try and track the item.
Would never use them again, it had better be good when it turns up!
My order went to the wrong address, (my fault), and was refused. Since then, between My Name Necklace and the courier there has been no help at all, and as far as I can tell, no attempt to trace it. I am now told it has been "destroyed". They have the nerve to offer to remake it at "only" 50%. Never touch them again
I purchased two necklaces from this website and while they were nice the lengths are misleading. What I asked for is not a 16 inch necklace. Once You try to speak to someone for help, they're not helpful at all. I wish I never wasted my money here. Then they offer returns but they charge you 15 percent restocking fee. Wow. I'll just let my daughter have both necklaces or get them extended elsewhere.
Boyfriend purchased a necklace for me for Valentines Day for over £70... it looks like something out of a Christmas cracker. He is so upset and I'm fuming that he has been cheated. Read other reviews and realised its an online scan company based in Israel. Going to try and get money back through credit card cash back as know company won't refund. Please avoid this company and keep your money.
I ordered a bracelet. When it came, it was laughably underwhelming (I'm fairly easy to please & very low-maintenance). It honestly looked like souvenir you'd buy at a state fair or festival. It felt like something my first grader would make in art class. It was also too small. I promptly contacted them for a refund, knowing it was a 30% restocking fee. Upon contact, there was no mention of that option. They gave me 3 other ridiculous options to choose from instead. I chose an exchange & figured I'd just swap the lame bracelet for a necklace. I paid shipping to return the bracelet first. Once they received it, they shipped out my necklace. It was also very underwhelming upon receipt. Looked and functioned nothing like the picture. Most of the time you can't even see the engraved names on the necklace rings because they constantly spin, move, and hide behind each other. It is not designed well at all. I'm out of about $100,8 weeks of time, and 14 emails back and forth with their customer service/returns dept. I will never order from them again.
I ordered a necklace for my granddaughter "guaranteed" to arrive Dec 21st (days before we traveled for Christmas). I paid $9.99 for express service. When it did not arrive I received automated responses assuring me it was on the way.
It did not arrive until Dec 26th - by then we were long gone. When I complained 2-3 x they offered to refund the express shipping but that was it. Not even an apology. The "satisfaction guaranteed" was a failed promise. My granddaughter was disappointed not to have a present from us for Christmas and we felt bad too. When I returned home I had to repack and pay to ship the gift to her.
The quality only OK for the price - which to add insult to injury went on sale right after I ordered it. (They could at least have offered the sale price.)
Wish I had read the reviews and purchased elsewhere.
Christmas order placed 1st December for delivery 18th December. Never arrived. They were still guaranting delivery two days before Christmas. They then sent me a fedex tracking number for delivery date 3rd Janauary. Contacted Fedex They haven't received package yet. I also received option for 10% discount for worst service ever. Haven't received that either. Service desk don't have a clue. Messaging service is automated. DO NOT BUY FROM THESE SCAM ARTISTS.
I placed an order with this company on 12/14/19 and paid for express shipping guaranteed by 12/23/19. I have yet to receive my order. I followed up with an email and still have yet to hear back from them. There is no number online to reach anyone either.
Ordered chain last November and still haven't received it. Have been given the run around being told it's ready to dispatch ASAP but it hasn't. In the meantime I continue to receive emails everyday advertising their products. Chain was a Christmas present which has now passed.
Save yourself the hassle and avoid this website!
I ordered a name pendant two weeks ago and advised within a week of receiving it that I wanted to exchange as they advertise you can request a refund or exchange within 100 days of receipt. I sent an email to customer service requesting to exchange the item because it looks fake and I keep going back and forth several times with email requests to send images of the item which I did. Then I was asked if I can provide order numbers and images of items I purchased in the past. Not sure why they would ask for information on any item I'm not returning or exchanging. I feel they do not want to exchange the item and false advertised their return/exchange policy to consumers. I also received the same item for a Christmas gift and I really don't want to get stuck with two identical items I don't like. If one can be refunded/exchanged I would be satisfied. The person who responded to a review posted on Trustpilot (Kathleen Louise) from Mynamenecklace (if she actually exists) never contacted me to resolve anything after I provided all my contact information as requested and nothing changed. Very very bad customer service and a complaint has been filed with the BBB. This company deserves zero stars for being crooks and misleading customers. Never again.
Do not buy from this company, I ordered and paid for my item well over a month ago and haven't received it. After numerous emails and private messages asking where it is and being told to just wait and then that someone else must have received the delivery so I need to go and find it myself (the tracking is still showing its being shipped) I requested a full refund only to be told I can have a 20% refund and can reorder their item for free which is absolutely ridiculous.
Don't waste your time or money with this company.
Company is flawed, in both its website design, and in its manufacturing process. Website form had a product-specific and pricing requirement for TWO inscription names. Only one name was defined (or at least, saved in the form). Yet, payment was processed, as was manufacturing. Custom inscription effort for one name should have stopped since there was not a 2nd name defined. Attempts to correct and negotiate with the company have proved fruitless; they offered me 50% off a new item. Now spending countless hours blasting the company on any/all review websites I can find.
I placed an order on the 24th November having not received it over spoke on there live chat through there website 4 times to told the same crap it has been dispatched it'll be with you soon... it was meant to b delivered the 13th of dec over a week later still not here. This was a gift for my girlfriends xmas. Still no email to update me on anything... SCAM...
I looked at the reviews after I had ordered off this website and was scared that I had ordered off a scam, but that wasn't the case. I received my order 5 days before it was due, which was the 20th December. I'll admit, I did try to contact them to see if I could cancel it, because I was terrified I had put 75 down the drain so I may have been a bit relieved if I got a response back, but I never did. I payed through Paypal and was about to open a dispute because the reviews had made me paranoid but it arrived before it's due date and is in perfect condition. I absolutely love my purchase for my mother. I have the 3D bar necklace with all my siblings names engraved on it and it's beautiful. It comes in a little gift box and is well presented. Perfect Christmas present. People have bad experiences with companies all the time and jump straight to calling it a scam, when the problem is probably not on their end the majority of time. I wanted to share my experience because I had no difficulties with my order (besides no response from customer service - that being said I haven't gotten any responses from any companies i've been emailing due to the time of the year). I highly recommend and will be definitely ordering again. :)
Overview Reviews About
MyNameNecklace Logo
MyNameNecklace
Reviews 14,580 Excellent
4.5 stars: Excellent
Reviews
Excellent 75%
Great 10%
Average 2%
Poor 2%
Bad 10%
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Eoghan Markey
1 review
1 star: Bad
7 minutes ago
Please avoid (Scam)
I ordered a necklace on October 9th. It was for my girlfriends birthday on November 10th so I chose express delivery to make sure it arrived on time. It didn't arrive so I contacted them. I was told there was a problem in quality control and that's why it hadn't arrived. I was never updated. They advised me that they will sort it out and the parcel will arrive the following week. Another week came and went and still no necklace. I emailed them again but never got a response. I then wrote a review on here advising people of what happened. I then got a prompt response saying how sorry they are and they have prioritised my order and it will definitely arrive before December 10th. The necklace never arrived so I once again emailed them. I then received the exact same copy and pasted email advising me there was once again a problem with quality control. I have asked for a full refund but have not got any response. Its a scam. Please be careful with you're money and do not buy from this website
Terrible jewelry, Tried to contact company over and over again, via email. No phone number. No response from email. Website says 100 % guarantee. Do not order from this company.
No stars! Still waiting for my order placed in November. So pissed! After reading these reviews, Gonna report to BBB. Tried reaching out about my order and getting the run around. DON'T ORDER FROM THIS FRAUDULENT COMPANY!
It's terrible.
The necklace I ordered keeps flipping upside down - bad when it's your name!
I sent an email to customer service. I keep getting the same emails over and over and they don't accept that they have sent me a faulty product. I have sent them pictures and everything but they still don't want to refund me the full amount. We went from 10% refund to now 70%. That already shows that this company is just a rip off with bad business practice.
The necklace discoloured, the names unreadable and the general appearance altered. To be told by the very unhelpful and slow customer service that the items only have a 6 months warranty. In other words they are only expected to last that long. I was offered a discount to order again! I will not be ordered there ever again nor will anyone I know.
I'm so glad I looked this up prior to ordering from this company! Thanks to all for adding your reviews.
From the business
My Name Necklace offers a vast selection of necklaces for purchase online. In addition, the company offers bracelets, rings, anklets, and earrings. Best Sellers on the website include Monogram, Cross, and Family Tree necklaces. The company does offer the personalization of your necklace with engraving services and offers a 30-Day return policy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members