MYKA Reviews Summary
MYKA has a rating of 1.5 stars from 579 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MYKA most frequently mention customer service, phone number and name necklace. MYKA ranks 116th among Personalized Jewelry sites.
I ordered my necklace 3 weeks ago and still have not received it. Horrible. I don't get any interactions with anyone there, false emails, no phone number. Definitely would not recommend
Purchased a "3d printed moon lamp" for my wife for mothers day. (https://photomoonlamp.com/products/personalized-creative-3d-print-photo-moon-lamp-engraved-lamp-gift-for-her-touch-two-colors) I paid more for expedited shipping than I did for the lamp. Its been 4 weeks since I paid and I still haven't received anything. I've attempted to contact the company multiple times but the website won't work correctly on my phone or computer. Apparently the moon lamp website is part of myluckynecklace because that's where it redirects when you try to contact customer service. There is not a phone number or email to call. I've wasted so much time and money. I want my money back. I recommend everyone to stay away from this company.
Hi William,
Thank you for your review.
Based on the provided information, it seems that your order is from a different company and not MyNameNecklace. I highly suggest you to directly coordinate with the concerned.
If you need any future assistance regarding our processes, please do not hesitate to contact me and I would be more than happy
To assist you.
Sincerely,
MyNameNecklace Team
Such a scam! My husband ordered way before Mother's Day and paid extra for shipping to get it here on time and it still has not even arrived in Canada! Do NOT order from this company! All comments on their FB page are the same!
Hi Romy,
Thank you for your review.
I'm very sorry for the negative experience.
Please kindly send me an order id or email address used for me to be able to retrieve the transaction and check its delivery details. Rest assured that I will do my best to make sure that your order will be delivered as soon as possible.
Sincerely,
MyNameNecklace Team
Item was sent from Israel, not the Uk as they would have you believe. Took a long time to arrive. Colour of stones was inaccurate compared to photos. Rings were much smaller than the pictures show them. And they're not cheap. Engraving was not real engraving, just black text added onto the metal, don't believe it will last long. Communication was terrible. They take ages to respond and when they do, it's usually "sorry we can't find your order in our records". They're refusing to reply once I have asked for a return/refund. Can't recommend them at all. Pink stone turned out clear.
Hi WR,
I am truly sorry your jewelry has not met your expectations. We perform strict quality control on all jewelry produced and shipped. Unfortunately, it would seem that your jewelry did not meet the efforts of this process.
We are a global company with offices and warehouses in the United States, the United Kingdom, Australia, France, and the Middle East. For more information, you can visit the About us page below:
https://www.mynamenecklace.com/Article.aspx?p=2&source=footer
Please allow me to personally assist you with this matter. Can you please let me know your order number, full name and email address?
I look forward to hearing from you.
Sincerely,
MyNameNecklace Team
I ordered something for my wife's first Mother's Day and I just ended up looking like complete $#*! and a liar I keep sending them emails and all I get is that your orders estimated delivery is for the 5th of may mind you it's the $#*!ing 21st... I have asked for a refund and all I've been getting is other stupid options when all I want is my refund
Hi Jairo,
Thank you for your review.
I'm sorry to hear about your negative experience. Please allow me to sort things out for this concern.
Upon further verification, changes in the order were requested which caused the shipping date to be moved. I apologize if this process caused you inconvenience. Since the item is personalized, it needed to be reproduced. I hope you understand.
I can see that all of your emails were attended by our representatives. I will now take over your case and help you with the current situation.
I will be sending you a private message to know more about the issue and make sure to resolve this once and for all.
Kind regards,
MyNameNecklace Team
I ordered a watch for my mother I have still not received it. It's been 2 weeks. There customers service is ok from our interactions but they just didn't deliver the package.
Hi Edward,
Thank you so much for your honest review.
Please allow me to check on your order for me to provide the best resolution possible. Can you please let me know your full name, order number and email address?
I look forward to hearing from you soon!
Sincerely,
MyNameNecklace Team
I have ordered a gift for mother's day and although it was guaranteed to be delivered by May 8 it had not. They sent a tracking number that when I check on canada post states they are waiting for item, company states they shipped, I call canada post they say they haven't received it from border, it has been a month and no update.It is frustrating, they need to return my money.
Hi Mahi,
Thank you for your review.
Please allow me to help you out with your concern. Can you please respond with your order number, full name and email address? This will help me find the order for me to check where is the package.
I look forward to hearing from you.
Sincerely,
MyNameNecklace Team
I ordered a bar necklace a week before mothers day an all they keep saying through email we are working to see what happened I think it's a scam it was my first time ordering from them an my last
Hi Amanda,
Thank you so much for your review.
Please allow me to help you find your order. Can you please respond with your order number, full name and email address? I would like to check your order to provide the best possible assistance.
I look forward to hearing from you.
Sincerely,
MyNameNecklace Team
Terrible customer service. They trick people to pay extra for fast shipping. My husband purchased over three weeks in advance thinking that's plenty of time to get by Mother's day but 5 days before Mother's day he contacted the company and it hadn't even been made let alone shipped and they were still advertising that day that purchases made would get it by Mother's Day but apparently only the ones that paid extra. My husband expressed his dissatisfaction and they didn't seem to care at all. I received my bracelet 8 days after Mother's Day. We will never purchase from this company again.
As for the product, The bracelet is beautiful and appears to be genuine leather but it is very difficult to put on. I have never owned a bracelet that I couldn't put on myself until now.
Hi csh,
Thank you so much for bringing this matter into our attention.
Please allow me to help you out with your concern. As a start, can you please respond with your order number, email address and full name?
I look forward to hearing from you!
Sincerely,
MyNameNecklace Team
I have been trying to find out about my items, that were to be received weeks ago. Canada post is still "waiting on item" but company is claiming they sent it weeks ago. I have sent 5 emails now, and have only been generically responded too. I spent over $100 for my purchase and they will not even reply or give insight. I'm fine with lateness of items but I am not ok with non communication. To be it's a scam. The item is now two weeks late.
Hi Ashlea,
I would like to sincerely apologize for any inconvenience this delay may have caused you.
Nevertheless, thank you so much for bringing this matter into our attention. I would love to help you out!
As a start, can you please let me know your order number, full name and email address? I would like to check on your order to provide the best resolution possible.
I look forward to hearing from you soon!
Sincerely,
MyNameNecklace Team
The customer service is horrible I've sent several emails no response no tracking information on my house and pay the extra $20 for it to be shipped fast as they have not received my package or any kind of tracking information.
Hi Kennis,
Thank you so much for your honest review.
I would like to take over your case to provide the best resolution possible. Let's check the order. Can you please let me know your order number, full name and email address?
Looking forward to hearing from you!
Sincerely,
MyNameNecklace Team
I ordered a name necklace for Mother's Day gift in April and received confirmation shipped and expect delivery May 8th 20 with tracking number and today May 15th no received. Sent email and got a reply sorry and stating a free gift for delay and choose the item. Looking the reviews it's scam. I asked them to refund my money if not shipped. No response. Keep you posted
Hi Jessica,
I would like to sincerely apologize for any inconvenience this delay may have caused you.
I truly understand how important this order is for you as it is supposed to be a gift for Mother's Day. Please allow me to check what happened to the order. Can you please respond with your order number, email address and full name? I would love to help you out!
Looking forward to hearing from you.
Sincerely,
MyNameNecklace Team
Scam do not order. Product hasn't shown up, and ruined my Mother's Day gift. Looked up more about the company and the product they do ship is not as pictured and discolours easily.
Hi Jessica,
I would like to sincerely apologize for any inconvenience this delay may have caused you.
I truly understand how important this order is for you as it is supposed to be a gift for Mother's Day. Please allow me to help you out with your concern. Can you please respond with your order number, email address and full name? I would love to help you out!
Looking forward to hearing from you.
Sincerely,
MyNameNecklace Team
I bought my mom a necklace for Mother's Day and paid extra for rushed shipping to make sure it would be here on time. The necklace did arrive in time, however, it was so cheaply made and there was actual dirt inside the locket. They advertise as 18k gold, but my necklace was tarnished. Gold doesnt tarnish. Now they refuse to accommodate me in a refund or return and I am now out $70. This Company is a SCAM! I wish I read the reviews before I purchased. I am so upset.
Hi Rachel,
Thank you so much for bringing this to our attention.
I am sincerely sorry to hear that the received jewelry is not in good condition. It's our goal to deliver the highest quality of products to all of our customers so I'd love to learn a little bit more about what prompted your feedback.
Please send me your order id or email address for me to be able to retrieve the transaction and check its details.
Rest assured that I will help you throughout the process of resolving this issue.
Sincerely,
MyNameNecklace Team
I ordered a Mother's Day present for my daughter-in-law and when I tracked it it said delivery 5/18 which would be more than a month from when I ordered it when I asked when I am going to receive it they told me it was out of stock
Why didn't they tell me that before since website said it had been created and when I tried to reorder item it did not say it was out of stock
So now I have no gift and they didn't have courtesy to tell me they had no intention of shipping it
I will never order from this company again
I asked them to call me but they didn't
I have bought items in past
They are grossly overpriced and dint care about their loyal customers
Many other places to shop that are less expensive
Hi Jackie,
Thank you for reaching out.
I sincerely apologize for the inconvenience this whole process has caused you. I completely agree with you about letting you, our valued customers know beforehand if the order can't be produced or delivered. Ideally, this is not our norm and is absolutely not acceptable.
With this, could you please allow me to verify the details of your transaction by providing me your order id or email address? Rest assured that I will help you find the best possible solution for this concern.
Sincerely,
MyNameNecklace Team
I ordered my girlfriend a necklace for her birthday on April 19th it is currently may15th and I don't have it nor do I have a location on the package, is absolutely rediculous and I want my girlfriends necklace even if it is $#*!ty judging from what ive read
Hi Hunter,
Thank you for your review.
I'm sorry to hear that your order is not yet received. I know how important this order is especially since it is for your girlfriend's birthday.
Please provide me your order id or email address for me to be able to retrieve your transaction and check its delivery information. Rest assured that I will do my best to make sure that your order will be delivered as soon as possible.
Sincerely,
MyNameNecklace Team
I ordered a mothers day gift, a necklace, the birthstone and Initials droplets style. When I placed my order 4/27/20 I was told in emails the gift would arrive before mothers day May 7th, then it was the 9th. It finally showed up the day after mothers day. I then found the necklace knotted so badly it took my wife and I a whole hour to un knot. I got no response when I reached out about delivery and still haven't. Nice product but horrible service and presentation.
Hi Jeremiah,
Thank you for reaching out.
I appreciate you letting me know about your negative experience. I'd love to make it up to you.
I'll message you privately to get additional details about the order such as order id or email address. I can assure you that I'll do everything I can to resolve the matter.
Sincerely,
MyNameNecklace Team
I placed an order from this site, the quality was the cheapest metal I've ever seen, looks like cheap iron,. I contacted them to ask for a refund, after sending as requested, pictures, proof of purchase over and over, I never heard from them again. They are truly the worst ever, stay away.
Hi Hardy,
I'm sorry to hear that you are not happy with the jewelry received and we surely respect your insight towards this.
I'd be happy to talk you through some of our other options and see if any of them feel like a good fit for you. Please send me the order id or email address for this order and rest assured that the solutions will be presented.
Sincerely,
MyNameNecklace Team
It was a gift for Mothers Day here in the USA, today is the 13th and I did not receive yet, they based in Israel (Haifa) and FedEx says the package did not leave the factory but they say otherwise, very unhelpful and no phone # to call, I would advice not to deal them them, I paid for the guaranteed shipping to arrive on time for my mothers day but still waiting
Hi Saly,
Thank you for your review.
I sincerely apologize for the inconvenience this has caused you. We are a global company with offices and warehouses around the globe. As of the moment, we are operating as a fully online based platform but rest assured that all issues will be assisted promptly.
Having said that, please allow me to retrieve your order and to check its delivery details. Please send me your order id or email address used for the order.
I will do my best to resolve this concern.
Sincerely,
MyNameNecklace Team
Do not buy it's a scam. Mother's Day was destroyed for my kids because it never arrived, after a delivery guarantee. Then it just never ever arrived, it wasn't late it just didn't come.
Hi Aaron,
Thank you for reaching out.
I am sincerely sorry to hear that you still haven't received your order that was intended for Mother's Day.
Kindly send me your order id or other details used in placing the order and rest assured that I'll do my best to resolve this issue as soon as possible.
Sincerely,
MyNameNecklace Team
From the business
My Name Necklace offers a vast selection of necklaces for purchase online. In addition, the company offers bracelets, rings, anklets, and earrings. Best Sellers on the website include Monogram, Cross, and Family Tree necklaces. The company does offer the personalization of your necklace with engraving services and offers a 30-Day return policy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brooke,
Thank you for your review.
I'm sorry to hear that you were unable to receive your order as promised.
I will make sure to retrieve your order and check its delivery details. For me to be able to do so, kindly send me your order id or at least the email address used upon placing the order.
Rest assured that I will help you resolve this issue.
Sincerely,
MyNameNecklace Team