Myself and a friend clubbed together to buy our friend something special for her 40th birthday. We spent over £100 on the item plus paid an extra £20 for express delivery. The items were a few days late which meant we missed her actual birthday but not only that the item was so poorly made. Very light weight, badly scratched. It looked like a child costume jewellery. Customer services have still not replied 4 days on.
Totally gutted and cross!
Boyfriend purchased a necklace for me for Valentines Day for over £70... it looks like something out of a Christmas cracker. He is so upset and I'm fuming that he has been cheated. Read other reviews and realised its an online scan company based in Israel. Going to try and get money back through credit card cash back as know company won't refund. Please avoid this company and keep your money.
Wasn't sure I could trust the site as it came up in my Facebook page but took a look... site looked good so ordered and the end product made my wife's Mother's day... would recommend thanks MyNameNecklace
Don't bother with this company, great marketing campaigns, nothing to back them up.
Item ordered, and guaranteed for delivery by mothers day. Still haven't received the item, I only get automated emails from the customer service team, no direct contact with anyone who could offer any clues to where my purchase is. Don't be fooled by the tracker in their purchase email - this is not linked to a couriers tracker, so you have no clue who its shipped with or where it possibly may be - totally frustrating.
Ordered a personalised necklace for my girlfriend, paid for fast delivery and didn't receive item! Absolute scammers, I'm sure they change the address when you order so they have a get out of jail free card!
Received order after 10 days - error with inscription - name spelled incorrectly. Plus - the "silver" is cheap and paper thin with no official hallmarks so you have no guarantee of its fineness or purity.
They are refusing me a refund and offering instead a "free" reorder! A free reorder is surely just an order?!
PayPal dispute opened. Very angry.
Definitely a scam! I purchased a necklace on 3rd May, it still hasn't arrived. When I tried to track it says that it's gone to Belgium and then on to Iceland. I live in Ireland.
When customer service finally got back to me said that the delay was out of their control which is incorrect as they are responsible for shipping the product to the correct destination. When I contacted them again numerous times they said finally answered and said "it seems like it's gotten lost" and that they have been authorised to go ahead with a "free" replacement if I did want the necklace replaced why would I be paying for it again when I never received the original order.
Avoid at all costs, not worth the hassle!
Dear Lorna,
I hope you are doing well and thank you very much for sharing this feedback.
We are so sorry that your experience did not match your expectations. Please know that your jewelry was carefully crafted and shipped. Unfortunately, the package was registered and delivered to the wrong country. We are so sorry for what happened and understand your frustration. Of course we are here to make this right - this is why a replacement free of charge or refund of your jewelry was offered. We are really sorry that we missed the mark here. Since we did refund you the full amount on June 13, we consider this case as resolved.
Please do not hesitate to get back to us if there is anything else we can do for you.
Kind regards,
Customer Care Team
Shambles of a company. Do not order off these cowboys. Ordered an expensive bracelet as a xmas gift with guaranteed delivery before christmas and still havent received it. Placed the order 5 weeks ago. Shambles
Purchased a £60 bracelet over a month ago which hasn't arrived. It has been 'lost in the post' and the standard responses from the company are totally unhelpful and telling me that I need to pay again for the item. Do no waste your money!
Absolutely terrible customer service. Ordered a necklace over a month ago and still no sign of it. I keep being pushed around with new delivery dates and now I can't even get a simple reply from them in reference to my promised refund. They keep sending automated emails and it's just a joke.
I ordered a present for Fathers Day in August, 3.5 months ago. It never arrived, after chasing for weeks they finally agreed to send another, still hasn't arrived. Now they are telling me it was delivered on 28 October, but have not confirmed who signed for it. My experience tells me they are lying. I am so pissed off at their horrendous customers service. I will be demanding a refund now, because all my $100+ got me was a headache. DO NOT SHOP HERE!
My husband brought me one of your necklaces with my children and grand childrens names on, its beautiful, so perfect, I keep my family close to my heart. Therefore when I wanted something special for my daughter in law who just before xmas had given birth, I knew exactly where to look. Your website is easy to use, full of different designs to suit everyone. Ordering easy, delivery not a problem, so happy with my purchase, my daughter in law loves it. I will be buying more when special occasions arise. Thank you.
Ordered a necklace on Nov 26 and paid to have it arrive in 13 to 15 business days. My order confirmation said Dec 16 was absolute "latest delivery"... still nothing. In response I emailed them and was given a tracking number and site which provides no info and no responses to multiple emails except one which said dec 31... latest delivery. Who does this?. Save your money... no customer service, no real information... very angry. This was going to be a Christmas gift. I'm really sad. Was told to email again. I have done so... still nothing. Don't use this site!
Dear Jaclyn,
Our sincerest apologies about the issue you’ve been facing with your order and we’d definitely be happy to look into it.
Can you please send us via our contact form once again an email with your order details and we’ll be sure to inform our support team to be on the look out for it.
Kind regards,
I placed an order super early so I could make sure I got it on time. Everything was going just fine until my shipping label was created. My package SAT for an entire WEEK and once I emailed them about it they told me it was out of their hands and nothing could be done. They must have thought I was an idiot because the SAME DAY I contacted them about my tracking not updating it was finally picked up. Package came super late, took a month to show up. Customer service is a joke. Had multiple reps email me in circles with no resolution. They are idiots. The correspondence with them is like talking to a wall. Nothing will happen. I was promised 15% refund for the trouble but of course that didn't happen and they continue to send emails that don't even make any sense or offer any resolution to the problem. Terrible company. Bunch of crooks. Save your money. Don't buy from them.
Hi Karina,
I sincerely apologize for the inconvenience that this has caused you.
We will absolutely honor whatever have promised. Please respond with your full name, email address and order number in order for me to further assist you and provide the best possible resolution.
Looking forward to hearing from you!
Sincerely,
MyNameNecklace Team
Ordered 4 necklaces on December 6 as Christmas gifts. Paid extra for quick delivery. Told they were to be delivered by December 21. Nothing has arrived and won't be here for Christmas. Can't get a hold of anyone in the company. No idea when products will be delivered.
Excellent service, delivered in a timely manner and top quality product. I have no problem in saying I would be happy to use this company again for jewellery. No negative result to report. My experience was all first class.
No customer service and no phone # to call them. They said my order would arrive before Mothers Day and now they email me 05/23. Want to cancel but can't. Kids bought this for their Mom. What a disappointment.
Dear Jim,
Thank you for your feedback. We are a 100% online company and we don't take phone calls, but we are available via email.
We are really sorry that your order got delayed. Please send us an email so we can check your order and find the best solution for you.
Kind regards,
MYKA Customer Service Team
Very poor service, received a delivery date then an email to say it is delayed by 2 days then nothing. I was told to be patient but given no further eta. Have contacted them via their website but they haven't volunteered the information to claim a refund but are quite happy to chat if you are customer as this is the only way I can get a reply from a human. Avoid if you are thinking of ordering.
Having had a small problem with my purchase I couldn't rate MyNameNecklace highly enough, one email to them and it was sorted there and then. So very pleased with the outcome and my daughter absolutely loves her necklace. Won't hesitate to recommend this company beautiful jewellery and will most certainly purchase more in the future
To go against the tide here. I actually had a pleasant experience. In fairness for 50 euro I'm not expecting diamonds and platinum. Delivery date was 17th, came nearly a full 2 weeks early. My initial design was sent back with an error. I got an email saying they had fixed the error and my item had been shipped. Arrived today as perfect and any emails I sent were responded to quickly. Good experience overall.
Overview
MYKA has a rating of 1.5 stars from 579 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MYKA most frequently mention customer service, phone number and name necklace. MYKA ranks 114th among Personalized Jewelry sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Shane,
We are so sorry to hear that you haven't received your order. We understand your disappointment about this matter.
For us to help you better, can you please send us the order number or any information such as a full name or email address upon placing the order would be helpful? Meanwhile, we kindly ask you to contact our customer service team.
Kind regards,