Bought a smartphone with apparently competitive price (40 cheaper than amazon). The mobile phone I received was not water resistant as it claimed. After just 3 days I had serious problems and the phone stopped working. There is started a nightmare: email support barely able to write in English, denying any for of refund and asking me to ship to china the product. I had to start paypal formal complaint procedure in order to receive consistent reply (luckily I used paypal!). Shipping expenses have to be paid by the client and their policy are not in line with minimum European standard (es. Refunds are never guaranteed, partial refund like 70% is possible only after 3 days and then the product can only be repaired or substituted forcing the client to pay and wait for shipping). My conclusion is that despite apparently good prices it is absolutely nonsense to buy here any product.
I bought several phones from this store without ever having a problem. Then, in July 2018, I received a defective telephone ( 110), purchased from the German warehouse: after several emails and as many attempts to solve the problem via software, they asked me to send the phone back to their warehouse in China ( 30). After a few months and several reminder emails, the phone returns with the exact same defect when I sent it. Despite countless requests for reimbursement, they paid me with a 20 coupon, which I declined (February 28,2019). Unprofessional!
Bought a smartwatch in early December, attracted by the very competitive price. Arrived in February, long times but put into account as chosen economic expedition from China.Via the web you can track the package, myefox has always responded to my emails when I asked for information on the package.The product conforms to the one I have chosen
Great smartphone fast, very light and intuitive. Also satisfied with the battery life. The product corresponds exactly to the characteristics shown in the description!
Fast and hassle free shipping myefox.it recommended!
Very bad experience. Very bad experience!
No communication is chat, email, facebook.
Telephone charged for the first time and battery that was about to explode.
I do not recommend shopping because if you need assistance this is non-existent!
Professionalism and kindness. The staff responsible for after-sales assistance was exemplary. He immediately understood the problem and found the optimal solution without waiting for time, delivering the order very quickly. Thank you.
Up to now a very responsible service as in the past when I first got in touch with myefox for the first time. Do hope to receive the ordered product in time and in perfect conditions like the one I ordered in the past
Great phone, perfect delivery (time and quality) and price.
Good support from customer service due to not availability of the chosen colour, kindly replaced with more expensive one without surcharge.
Something to improve: answering time (more than 24 h is quite long time).
I made several purchases of Smartphone, I would like to recommend this company that stands out for its professionalism and expertise before and after sales
Excellent seller with highly positive communication service, I personally recommend worldwide, and regarding to the item I acquired ( ELEPHONE SOLDIER) base on ANTUTU benchmark app read out the item is original in all aspect, Thank you guys keep up the good work, never fail someone ok!
DON'T BUY FROM THIS WEBSITE. I bought a smartphone very nice, in the beginning, there was no problem with it but then it didn't work anymore. I informed them but they DON'T ANSWER TO MY EMAILS. I just want to send it to them for repair but they disappeared. DISGRACEFUL
Myefox is my best internet seller. I have bought a lot of goods, smartphones, notebookes, tablets. I had no problem. The purchase has been always perfect, quick, safe. The delivery the same, both from Europe both from Asia. Myefox has become my favourite e shop. I suggest you to try. Christmas is coming. Maybe you can find a gift for you or your family.
Always available to the customer the assistance of Myefox service. Ready to solve any problem of the order management. I made several purchases on the site and I found myself very well, both for the reliability of both products and for customer support. Really to recommend purchases on this site and the products are also cheaper.
I bought one Gigaset Me Pro from this site. The shipping was very very fast, only 5 days to receive the phone from Eu warehouse.
Very good aftersales service and communication.
For sure I will buy more products from this shop.
Thanks again.
The company has very good prices on all the smartphones I've bought 3 I'm very happy with the products and with the contact I have with my company I closed all the problems I highly recommend Thank you very much
My order will arrive in Italy on 26 january. The payment with paypal was made on 01.01.2017. This was a presale. Support by email is very fast. Excellent service, overall satisfied!
Thanks, Fabio.
Ad promised my order arrived in Italy on 9 january. The payment with paypal was made on 25 November. Notice that this was a presale. Delivery. Excellent service. It worth. Thanks Myefox.
I placed my order on July 18th, 2011, and today is Oct 12,2011, I have not got my parcel till now.
Do they actually sell goods? I assume they are just a website to loot our hard earned money.
They don't even put some responsible person online so that I can talk to him and tell him how have I been put on hold without delivering my parcel for 3 months that too after I paid for "express delivery including insurance cover".
I had no idea by the term express delivery they meant it will take forever to reach the parcel. Kindly suggest me the solution as soon as possible.
Please tell me if they actually the parcel or their is a possibility of refunding the amount.
Kindly note I have been mailing them for more than 2 months. They don't even put some responsible person in charge of this case and ask him to go through the whole story and send the parcel or refund the amount within 2-3 days.
I have been waiting very patiently for the parcel but unfortunately I have got nothing and feel cheated.
What's new they are now rejecting to entertain our email and requests out-rightly and have officially pulled out their hands of the matter.
Their manager Ms Catherine, she sounded a serious person and honest too but, to our dismay she was among that bunch of thieves too.
Kindly suggest if their is a way out.
In the meantime stay away from these Chinese thieves.
Order received as described, very effective and responsive customer service. I can not say anything bad about them.
Overview
Myefox.it has a rating of 3.8 stars from 68 reviews, indicating that most customers are generally satisfied with their purchases. Myefox.it ranks 246th among Mobile Phones sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members