My computer was running very slow. Went to website for advertised "Free Diagnosis". So I followed directions for "free download". Instructions of software to run a scan for errors showed something like 800 errors. So I'm directed to activate the software which costs me $ 54.67 in order to correct errors then I was connected with a tech which kept telling me how bad my errors were and he didn't know if they could fix them or not but he would put me on hold and talk to another tech. Of course he came back to advise me they could fix it but the price would be 299.99. I became very suspicious by now and declined. So now after taking over my computer for 15 minutes or so I don't know all they did to it but I'm going to have to take it to a real tech & get it fixed. I'm also going to dispute the $54.67 with my credit card company. My recommendation is to stay from this site!
MyCleanPC icon was not working when I clicked on it but it needed to be renewed. I didn't know this until I made aware of this when I went to the U.S. T. web site and a tech there told me. So I purchased another year at a low cost and that solved my inoperative problem.
Thanks to everyone for helping me avoid this website. I think the best solution is to find a reputable computer tech where you live and then have him or her service your PC when it has a problem. This has been my solution and Wayne (my tech guy) who has a small store always comes through when I need him. Price: about $100, but I know where he is and he stands behind his work.
I wish there was a negative star button for this sham company. Thank goodness all they got from me was $19.99. When I refused the upgrade for 99 bucks along with the 19.99 monthly charge, I never received the email with the link to activate any software! They stated that they had just updated their programming and were having difficulty with it... funny, eh? They want to "fix" other's computers and can't get their own system to work. I asked for a refund and got "disconnected". I never got the email and never received my refund. DEFINITE RIP-OFF!
Not sure how sites like this stay in business so long without being prosecuted by state attorney generals. Obviously, sites like this and many similar ones perpetuate fraud on a massive scale to steal money from people who don't know any bettter.
This web site is truly a scam, you pay for the clean up; however, after yo pay you get a message to call a phone number to activate at that time you get a person that takes control of your computer, who knows less about cleaning a computer than I do and I know very little, after thirty minutes or so they tell you that your computer has more problems than they can fix; therefore, you will need a level three tech, and a level three tech will cost $599.00 after i explained that I certainly would not pay that kind of money to clean a six year old computer that cost $500.00 then. She finally found a clean up for only $399.00 then one for $299.00 after I refused all of the above she said that there was not anything that she could do. I recommend that everyone stay clear of this web site. Dale Brown
Bought this software and it did a marginal job at best. Of course they then tried to upsell me. Well, my PC is old, so I opted to buy a new PC. I called them back and told them I wanted to cancel. It took a little while but when I finally got hold of a rep, she said I could not cancel, that was their policy and promptly hung up on me. Their webpage states that you can cancel anytime. So I took a screen shot and ended up calling my credit card company to reject any further charges.
I bought this junk a month ago...then a month later.ANOTHER charge! They seem to like sneaking in charges for just a bunch of made up programs that arent worth the time of day...now we are gonna see how long it takes to get a refund! DONT WASTE YOUR TIME OR MONEY ON THIS!
I purchased it for $19.99 and I have to admit it made my computer faster. The downsides are you must call them to download the program and they give a REALLY hard upsell to which I had to say "no" several times. They finally downloaded the program and it took well over an hour to fix my errors during which time I could not use my computer.
Working on thanksgiving videos I had audio but no video. After several hours and getting no where I called and your man fixed the problem quickly. Excellent service. Thank you so much. God Bless. Ron McTaggart.
There are a lot of companies that offer this kind of service, but for me knowing I could get a human on the phone anytime was the most important. Happy to report they are there always and my computer is finally running fast again. Good stuff!
MyCleanPC has save me countess times over the past 7 years. And they just recently stepped up their service by contacting directly with the tech who will fix your PC, rather than dealing with someone from Manila - who never gets the story straight and waiting for hours before a tech gets yo your machine. Great job!
My computer froze and a message displayed indicating that I'd had a security invasion. I was directed to call Microsoft at a specific number. After being told that the computer was in dire straits, but they could fix it, I was told that I would need to purchase a $249 security program. This alarmed me, so I hung up and called US Tech Support for advise. You took over and, seemingly solved the problem. So far, it looks as though Ralph, the technician did a thorough job. Time will tell.
When I need you, you repair any problem I am currently having with my computer. It is a great comfort knowing that a simple phone call puts me in touch with a professional to clean the system and adjust settings for optimal performance!
Your site is fantastic. Your employee, Harry - badge # *******, was most courteous when I called in for help. Even though his information was not what I wanted to hear (that my computer is almost defunct) his judgement and expertise were most helpful in my decision making. Great work all around! Carter Boardman
I am not a computer smart person and when something goes wrong with my computer I freak out. Having someone who knows what is wrong and how to fix it gives me an amazing sense of security and peace of mind. I've never had them fail to take care of my computer in all the years I've been with them!:-D
These guys are great and its a real value for what you pay. I've been using them for years and i think they are fantastic. They always solve my problems or answer my questions. They really know what they are doing for sure. They help me out so much and the price they charge is worth every penny. I would be stuck not being able to do things on my computer if they didn't help me. I recommend them for sure.
I have never called this company and not received top-notch service. All of my issues are always addressed quickly and with great accuracy. I would recommend this service to anyone. It is a saviour for a senior with very little computer knowledge.
I received warnings of virus, plus PC was telling me I entered wrong password before I even entered one. Work was finished much quicker than I anticipated. Haven't had time to be sure all problems were resolved but feel confident they were.
Everything possible was tried, they are very knowledgeable and helpful, my tech Jamie took extra time to get rid of malware from my computer. Printer is no good, now I need to buy another one, he even helped me with that also.
Thank you so much Jamie!
Overview
MyCleanPC has a rating of 2.7 stars from 490 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyCleanPC most frequently mention and credit card. MyCleanPC ranks 3rd among Antivirus Software sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members