I wish there was a negative star button for this sham company. Thank goodness all they got from me was $19.99. When I refused the upgrade for 99 bucks along with the 19.99 monthly charge, I never received the email with the link to activate any software! They stated that they had just updated their programming and were having difficulty with it... funny, eh? They want to "fix" other's computers and can't get their own system to work. I asked for a refund and got "disconnected". I never got the email and never received my refund. DEFINITE RIP-OFF!