MyBuilder

I have use the website and find london building service company owne by the worse escrow ever.
I now find myself with debt because of him. I don't even know where to start... i basically paid the total amount plus 2 times " for extra " find myself paying around 10 000 pounds.
The job never been finished. Even worse the builder broker the sink in the bathroom, broke a cable for the washing machine and cause water damage in the all house the bathroom tiles are half put in the floor.

He use a fake carpet very thin carpet wich is already damage.
It's been 5 months now that i am struggling with 2 rent to pay as yhe house is not habitable. I have contacted the website and even if i have prouf with oocture they didn't want to hear nothing because the builder as good review.
So he has good reviews so he can destroy someone house and life and this is acceptable...
No one even responded to me. I would say to not trust this website as the builders aree not all professional. I asked the opinion of another company who was absolutely shocked by the quality of work even the quote was made like by a kid.
But i had trust on the website which was a big mistake...

Has gone downhill
I have posted a range of jobs for 3 years now but nowadays I get a text from the big headed person who clicks approve or decline to question my job

This has happened NOT once by at least twice now.
For one posted job, I needed a general skilled handyman to fit carpet AND paint a wall - This is something one person can do if he has the skills which is not uncommon.

But the MyBuilder admin person decided to split the job creating two posts - and duplicating work for me by dealing with queries from double the amount of people - making it inconvenient for me.

She changed it later but what an unecessary hassle

The admin people should just do their job and instead of messing with posted jobs - this is losing the company business as today, I have requested to have my account deleted.

I have appointed about 7 people throughout the 3 years of having my account and also always answered calls from shortlisted people.

Have been a good user but am taking my business elsewhere due to the treatment by admin (tricia and others)
My jobs are varied as its a building project. I dont thinks the admin should get too big for their boots

I have enough experience and intelligence to have discussions with those shortlisted and ascertain for myself if they have the required skills or not and you can see via my account there where I have hired, I have tended to give 100% feedback.

I dont see how you are helping by screening out posts - you are hindering. Just let the homeowner or the OP decide how they wish to proceed

I would not describe what you are doing as enhanced at all nor does it matter to me what your other customer feedback is. I have been a Mybuilder user for over 3 years and my opinion counts and is real that I would hope will caution other users.

None of you in the admin team have any building trade experience so really just approve the job unless there is something offensive contained or a violation of the rules.

Also, it is unusual that MyBuilder offers no route to make a complaint

Great communication, reliable and looks fantastic, lots of admiring comments from neighbours. Would recommend.

Leads are more expensive than other similar sites and no refunds for dud leads the worst customer service of all the trade sites out there