Mypicture

Very pleased with the ease of ordering, the delivery time and the superb quality of the finished canvas.

I read the reviews about this site before ordering and the main issues seemed to be
1. Self build frames
2. Quality
3. Time scale
4 Not Contactable
5 Company in Germany

On the above I found that

1 Yes you do have to build your canavas and they are more than clear on this on there web site, I decided to take the £7 option and have them do it
2 The quality of the canvas I would imagine would be dependant on the quality of the picture I used a run of the mill camera 10m pixels and the quality of my images is fine the frames are cheap soft wood but you can't see these
3 They are slower than advertised I ordered on the 9/12 and recieved my order on the 22/12 but the did guarentee delivery for christmas and they have arrived
4 The do have an e-mail address which does appear to be a dead end which is always a concern when your parting with money
5. Yes they are in Germany but they don't hide this

Overall I am more than happy with mine the same products were £85 each with other companies I paid £34 each so for an extra couple of days wait they are a bargain, Will use this company again

Contrary to many of the other negative comments I have read on here about this site, I was aware that I would have to assemble the frame myself, and my order arrived incredibly quickly (3 days after ordering).

However, there were problems with 2 of the 5 prints I ordered. One was a very small problem that, for the price I paid, I am prepared to live with - there was a tiny black mark on the print, maybe 2mm long, in an area where you wouldn't really notice it unless you knew it was there,

The other issue was more serious - a large dirty black smear across the face of the person in the photo. I emailed and called, and initially got no reply. They did eventually respond, asking for me to send them photos of the problem. Having read the FAQs I was aware of what was required and I had actually attached the necessary photos to my original email (the one they replied to!). I responded again and have, so far, heard nothing.

The customer service leaves a lot to be desired.

I also think it is very misleading that you place an order through a. CO.UK website, in English, only to find you're actually ordering from a German company (in Cologne). I didn't find out until my order was dispatched and I used the tracking information they supplied. Had I known this in advance, I wouldn't have ordered from my-picture.co.uk. Concerns over international delivery times and my inability to speak German (to resolve any potential problems) would have stopped me using this site.

In practise, the delivery times were not a problem. However my concerns around contacting the customer support team are proving justified... I am not sure if it's a language thing, or if they are just ignoring my emails. Either way - it's not great.