Mypicture

Quick delivery easy to order online, lovely picture decided to buy more as christmas presents, also well priced

Really efficient and quick. Quality of the product was excellent and, in my view, great value. Thanks

I am very pleased with my canvas, I've hung it on my stairway wall and it looks fantastic! I will probably order more sometime soon.

I am very disappointed with My-Picture. I paid for four canvas prints intended as gifts for my family and friends. Everything about the prints was poor quality. Their website says they use linen but what they sent me looks more like plastic than canvas, perhaps a mix of some kind. I paid for deep stretchers but instead they sent me thin stretchers stapled together to look like deep stretchers - except they are not. The print quality is generally poor. They say they offer 'guaranteed gallery style' but in 45 years of going to art galleries I have never seen anything as bad as the work they sent me. I have prints of similar pictures from two other companies whose products are excellent, so I know from experience what canvas prints should be if they are good. I complained to My-Picture and they dismissed it, also saying they do not offer refunds at all regardless of the problems. They also use 'co.uk' on their website and email, but actually are a German company from Cologne. They don't seem to understand what the problem is or don't care perhaps. I have lost money I can't afford to lose and need to have the prints re-made by a good company at my cost. I trusted My-Picture and now I feel very badly let down by them. I have sent details of my complaint to Cologne Chamber of Commerce for their assistance.
UPDATE to above review - 21 Nov 2013:
I am pleased to say that My-Picture have at last made a full refund on my order. I had almost lost hope after such a long time and so many emails to the company, but they have eventually done the decent thing and I appreciate that. As a word of advice to them I suggest they add a statement on their website offering full refunds to dissatisfield customers, and that they should resolve any issues much more quickly in future. That will greatly help to build customer confidence.