MuradReviews 74

I was a huge fan and used their products for a decade or more. Just recently they added a new "post purchase" feature where they display additional products. Attempting to exit out of it i accidentally hit add. There was no confirmation, no additional approval of charges—NOPE, since they already had my payment information approved for the previous purchase they were able to just charge my credit card. Even though I contacted customer support literally 60 seconds later, my order was already being "processed" and could not be altered. I was told a supervisor would call me, but they were too chicken to call and have a conversation so they sent me a bs email instead. This whole set up is so predatory that I am shocked and saddened to see this brand stoop so low. I will NEVER buy from you again, Murad. When you treat your customers like garbage then you don't keep them. Enjoy the extra $50 you scammed me out of. It will be the last.

So so so terrible service, I tried many way to cancel by calling, online, email before 24hours, but they don't help. They behave like cheating.
So be careful to order online with them.

I tried their 30 day acne control and it gave me a chemical burn. This shiz is trash, my skin hurt so bad, looked like an angry tomato, and now it itches like crazy a week later. SAVE YOUR MONEY AND SANITY, buy something more natural and not such a ripoff for TINY products. It's a shame, I used to use their acne gel years ago, with no issues, seems like they just care about money now. Murad will surely make you oh so sad.

This was terrible service. The reason to why Sylvie say she couldn't not resolve my concerns is incoherent. It went from saving the planet, by not sending the product. To "once an order is confirmed, we are unable to make alterations, and therefore, we cannot honour the inclusion of the gift in this instance". It's inconceivable that they do not have the ability to change orders. They further went on to say. " We apologize for any confusion regarding the free gift" there was confusion on my part but still didn't honour the gift. I made a mistake by not putting the gift code in as I thought it was automatically added. However they want honour the gift, to which I was entitled to, " have read trust pilot reviews and can honestly say I wish I had read these before purchasing.

I have been their customer for more than three years, I love their products, but I stopped purchasing their products from the company because they started to charge about $9 for the standard shipping; however, I can purchase the same products with the same price with free shipping at Amazon.

Ok so the murad soap worked in getting rid of the oily skin but I give this a one due to the fact that when I saw the ingredients in the bottle I was highly disappointed because out of all the ingredients their was one in general that was banned in Europe and the United States and that chemical is butylphenyl methylpropinal which is highly toxic and is known to cause cancer and fertility problems and can cause harm to a pregnant woman.

I order on line on NOV 6, they charged me and didn't deliver my order for a month.Then i recived a email for refund on DEC 6

Murad has a system by choice to not allow customers to change their orders once submitted. They do not have a grace period (within seconds or minutes) even though they are well informed that the order is incorrect. They will continue with creating the package, and printing the label after 14 hours (my experience), and say they are not in back order when the delivery estimate is 2 months. They claim that they can make requests to cancel the order, but that is a lie. They told me that they were in-stock so that is why they didn't cancel my order.

Murad decides to use an unreliable system, and put the fault to the customer even when the customer calls within minutes to cancel or change the order.

I have been using Murad for years and liked the product. However, something has drastically changed; they are now the worst company I have ever worked with. I have had ongoing issues with them, they won't ship my product, but they take my money. They automatically enrolled me in an auto-ship program when I didn't want to be. They charged me money, but won't give me a refund. The products I did order never arrived. I get excuse after excuse, but no product or refund of my money. They are scammers and liars. STAY AWAY!

Returned first product 5/24/22... supposed to get refund 6/8/22. Called numerous times. They said they did not receive product and it was my fault as I did not enter return Tracking Number which no one told me to and I no longer have
Returned second product 6/14/22 AND entered tracking number same day. Still no refund on this product either
I am out approx 140. Everytime I call it is the same one person (I recognize the voice) and he makes up a new story each time.
DO NOT DO BUSINESS WITH THIS COMPANY

Murad is running a 20% off promotion. It was applied to my order. As the final step, it asked me if I wanted to apply my available rewards and I selected to apply the $25 in rewards that were available. I did not see that in doing so, it removed the 20% when I selected this option. Obviously 20% off would have been more than $25 on a $336.95 order. I called them this morning and asked them why this happened and they said you can only use one promotion at a time. I don't consider "rewards" from prior purchases a "promotion" and it should have informed me that this would happen prior to applying the rewards. I asked them to return the rewards to my account then and apply the 20% off and they said that they would not do that and they could not help me. I asked to speak with a manager and the representative refused, put me on hold and then said he could do nothing and the order stands as placed. I am disputing this with my credit card company and will never order from Murad again.

After waiting several minutes for someone to answer, I am told different stories about my order. After several phone calls later, I was told the package shipped. Then another rep told me he canceled the order. How is that, if it already shipped? The order is still showing as "pending" on my account. This is such a dishonest representation of this company. The charge is still there. I will be disputing this charge with my cc company. After purchasing Mutad them for years, that was my last order.

I have spent literally over $4000 in the last 3 years to clean blackheads, pores and get rid of zits. Well, this product is supposed to CLEAN blackheads. Not even close. I bought 2 products that say they do this. Bullspit! I used them, blackheads still have gunk in them. The ivitamin c crap gave my face a nice chemical burn. Yes, that's right, a chemical burn. It also darkened my skin and that will take montgs and months to go away. I wish to God there was a way to fine these lying, greedy people who hawk crappy products THAT DO NOT WORK.Iam sick of wasting my hard earned money. When I sent pics to Murad, I was told the redness and brown spots are normal keep using it. I had to see a dermatologist! There should be some way to fine these liars. Look at my face!

Tried to cancel auto shipment but could not, told I could get refund, returned and had tracking to prove shipment received and 30 days later still no refund! Have been customer for over 15 years but cancelled my order and did a chargeback. Will never order from them again! Customer service horrible!

How can they deceive the public calling a toxic product "environmental shield, Detox mosturizer"?
It is full of toxic ingredients, synthetics, EDTA, TitaniumDioxide amongst 30 other damaging things that literally burnt my eyes just by being near them and smelled as if I melted a babbarbie and used the melted wax on my face. This product should be removed from the market. It will cause skin cancer for sure.

They don't guarantee deliveries on time. I paid 30$ for an overnight delivery. I spoke to a guy and said it will be delivered on a Monday since i ordered it on. A Friday. I said that's fine as long as its on Monday. Guess what? I only had one item delivered today(Monday) and i don't have any tracking YET for my 2 other orders. They're giving me a discount for the next order but this will be my last time purchasing from them. This is supposed to be my present for mothers day. I wanted my orders not discount. At least refund my shipping fee for lying that it will be delivered overnight!

- update. I got the package yesterday MONDAY - for 1 item.

The image posted if for the 2nd package. As you can see DELAYED. I ordered this ON FRIDAY paid $30 for overnight. IS IT WORTH THE SHIPPING? No!

Not the best products. And the price do not correspond to the quality. It doesnt helped me at all. But the plus is thst it doesnt make my skin worst.

Purchased Murad Acne Skin care facial whole supply on November 25th, 2020. Murad states on the Acne product result within a week. I did not see any positive results from Murad Acne facial products. I only experienced an increase of Acne within in a week of using Murad Acne Skin care. I attempted to reach out to Murad through email to try to get assistance with some sort of skin care products that may be suitable for my skin. Considering I spent over $200 with Murad because of false advertisement of the Acne Skin care products. I did not receive a response back from my email. I am saddened after several attempts on purchasing different products for skin. Only to find out Murad is another false claiming company advertising positive customer reviews.