Mumzworld.com

I placed an urgent order with Mumzworld for milk for my newborn baby, fully expecting it to arrive on time due to the critical nature of the product. However, despite the urgency, my order was significantly delayed.This delay was not just inconvenient but also caused stress, as timely access to baby formula is crucial for my newborn's well-being. What made the situation worse was the lack of timely communication and updates from Mumzworld regarding the delay.I sincerely hope that Mumzworld will take this feedback seriously and work on improving their delivery service and communication with customers. Given this experience, I am now hesitant to place future orders, especially for essential items like baby milk.

We'd ordered a Pushchair on this site,they claim that the delivery will happen in 2 days,having waited another day & on reaching out to their representatives (no phone calls, only faceless names on chat), they give you false promises that they've contacted their delivery agent and have advised them to ensure that we receive our order on time.It's been 5 says since the placement and their site is petty (tracking is a hoax), their whole customer service team is a gimmick.They give you a tracking number that's invalid and close your tickets without resolving them, neither do they make any effort to keep you informed via mail or SMS even after multiple reminders to do so.They're out to cheat you of your hard earned money, beware of such fraudsters.

After you place an order and they get your money… the customer service is a bunch of lying scammers. They just keep on giving you false hope/help (of course thats when you get a hold of them through the $#*!ty chat service) till you lose hope and shut up… if you dont believe me. Just check the comments on their facebook page! What a disappointment!

I Tried ordering one model kit as it shows good deal and come to find out it was just a glitch. According to the customer service, its because they upgraded the website. Good thing i did not use my card and decided to put cod. They did not even bother to call that my order will not be delivered. I find this website unreliable and untrustworthy!

Absolute liars and scammers. I got a faulty product. Ordered a cot and the screws and locks are absolutely wrong. I message then and they keep telling me to wait 24-48 hours. It's been 8 days! Still nothing and no refund. Absolute scammers and shameless. Avoid them

It's been more than 10 days since i have been waiting for my order. I received a message saying that my order was delivered which never happened. Please, do yourself a favor and don't order from this website!

I ordered neocate baby formula and it was delivered the next day without any hassle. I placed the order after checking the price of it in the other websites. A great buying experience. Thank you mumzworld.

They have to change the delivery people - 7 days to deliver in Dubai and than he can't even park but I have to send some of our staff to meet him in the street - blatant ignorance about instructions when the office is open, annoying phone calls at 11pm on a holiday - your products might be good but no-one halfways sane does put up with that kind of attitude and delay... and customer support was a bag of hot air - blablaba but no solutions

BTW happend to me the second time - first time I had a birthday present delivered days after the event...

Honestly I'm only giving 1 star as ZERO stars is not an option. Pls avoid. They promise same day delivery or next day delivery. It took 19 days to receive my order! I called every single day and every day I was promised my order. Turns out part of it was lost! Nobody even called me to tell me this I had to run after them for 19 days after I paid by card not even cash on delivery. Pls avoid there are no shortages of baby companies!

If there is lower than 1 star I will give them, it has been 13 days now from my order and still not shipped! First they said it was already shipped with Aramex, after 1 day they told me no it's with DHL! Now after 3 days they didn't deliver the shipment to DHL! Very very very bad customer service, always gray answers! If I ask any question the standard respond is we will get back to you after 24 hours! And now it has been 13 days and the last feedback is we will ship it after 24 hours! What a shame!

Took 6 days to deliver an item due to "repackaging" (literally only 2 stickers on the original box from distributor). But it was delivered, hence 2 stars instead of 1. Total fail at providing information on warranty, after 2 emails. The item was delivered without any warranty information. I received a response that someone will get back to me but so far they have not. Basically, I have a product for which I received no warranty or response from the retailer on what warranty is available, and I have no recourse in case of an error.

Never face this much issue on return or refund. I am not sure for how long I have to wait for return, if you take this much long for store credit return how long are you going to take if its fully refund. It seems you are happy to sale your items and never want to see after sale service. Am not happy at all in your return service

Just received my order from mumzworld. Ordered a Car seat, a jumperoo and a bunch of feeding products. Have been hearing about them for years and everyone i know uses them and is so happy. I received a gift delivery from my friend who ordered from them so i decided to give it a shot. Loved the range, amazing things cant find in dubai and got my delivery in exactly 1.5 days from the time i clicked BUY and their prices are the best in town. Will be using them again and again. Great discovery.

Very bad experience, After waiting more than 15 days for my parcel, when i contacted it was informed to me the order is being cancelled. Simply speechless.

I am very satisfied from there staff they delivered my package on time and i receive my package in good condition i am very happy from mumzworl.thanks