I initially purchased a gift card successfully albeit having to wait more than 15mins and after calling customer service. After talking with customer service and getting the problem resolved I decided to purchase 2 more gift cards because I felt the company could be trusted. However for these purchases, I was told to send a picture of myself holding my national ID card, my credit card (with the last 4 digits visible), and some dumb message scribbled on paper saying I bought something from the sight. What kind of verification process is this? None that I've ever encountered before, that's for sure.
This is an IDENTITY THEFT waiting to happen since you're showing information that might be sensitive and important to you locally. I refused to share these information thinking that this was some red flag. They refuse to give my gift card codes since the verification process is necessary to 'PROTECT' the real card holder, which is stupid since I went through my own banks 2-step verification process through the bank's app. No seller would require pictures of you in the first place since, well... how the heck would that verify anything? They said there was payment problems on my end but the transaction and payment was successfully sent to them. I asked for a refund but was told to wait, at most, 10 days but even after 20 days I haven't received the refund. After I queried again, I was told that the refund process requires the same verification process, which was abysmally STUPID! I got $40 of my money stolen from me. Do not use this shady company for your purchases. Customer service is horrible, and they ban you if they can't resolve the issue and they're a bunch of thieves. Do not get scammed and save your money! How trustpilot gives them a 4.7 rating is beyond my comprehension.
Best love service. I buy codes for my family and I'm a part of it. Excellent service. And the main quality at the top. Buy only here.
I thank the support 105 for his good treatment, he is really the best man who solved my problem quickly
Thank you 105
Dear Valued Customer;
Thank you for choosing our services.
Best Wishes
MTCGAME Support Team
Best prices on the market for CDkeys, also they work very fast! Thanks to all the team and keep up the good work!
Dear Valued Customer;
Thank you for choosing our services.
Best Wishes
MTCGAME Support Team
Hidden point, doesn't work with VPN... it was suppused to be a gife and i ended up fighting for a refund... spoiler, non was given...
I really appreciated with your site more opportunity and achievement thank you so much God bless your site
Good service and fast support from ( support82)
Thanks for the fast response for my questions on what's app
Dear Valued Customer;
Thank you for choosing our services.
Best Wishes
MTCGAME Support Team
More than $1000 in gift card was stolen from me, In support they say they can't do anything, don't buy from them
Response from Sinan B. [MTC Game Rep] Responded 4 days, 16 hours ago
Dear Valued Customer,
We are very sorry for the problem you are experiencing. We will identify the problem and assist you as soon as possible.
Please get in touch with us on Whatsapp to check and solve your issue.
Whatsapp: +970567008998 or +19062563680
Best Wishes
MTCGAME Support Team
Good site with a good support staff, The most friendly and satisfying e-pin store of all time i enjoyed using the site
Dear Valued Customer;
Thank you for choosing our services.
Best Wishes
MTCGAME Support Team
Raymond helped me get my vp back. It wasnt working but good that i got it. Thank you raymond i can buy my dream skin
Go ahead and get your game cards from here. They are helpful and patient. Quick responses from Five stars from me.
Fast and reliable! Special thanks to Support82 who help me and be able to resolve a Netflix issue. Many thanks again
Dear Valued Customer;
Thank you for choosing our services.
Best Wishes
MTCGAME Support Team
Asked for refund, let me wait for 5hours then asked me to send them a photo of me holding a note saying that I received the order...
Customer support 71 services was great, I was well attended to. My order was confirmed and delivered
They will not give you a refund nor did the give me a code that could work. It is a scam from China. The scam capital
The support service works very quickly, and they are kind, I like it, they helped very quickly, thanks to them)
Dear Valued Customer;
Thank you for choosing our services.
Best Wishes
MTCGAME Support Team
The support number 71 was amazing fast and really helpful to me they show me step by step how to fix my problem and were really good and fast.
Respected sir i didn't got my free fire diamond plz give me plz sir i have gave 154 rs and 77 rs i didn't get my diamond yet plz help
Nice good prices and fast responses, much better than other stores and you get better deals and support
Dear Valued Customer;
Thank you for choosing our services.
Best Wishes
MTCGAME Support Team
Answer: Hello, Please contact live chat and they will help you to get your item.
Answer: Please contact our whatsapp: +970567008998 to check your issue and solve it for you ASAP
Answer: Hi bot. Their customer service is a joke. They do not offer refunds under any condition because it is a scam site.
Answer: You need to complete the verification of identityn it's a process to secure the transaction as support inform us, you can ask for refund in case you don't want to pass KYC.
Answer: Contact live support to check if your payment id pending, sometimes there are delays but they quickly fix them, trustworthy website in my opinion you never lose your money.
Answer: Please contact our live chat agents, provide your email that was used for purchase and payment invoice screenshot and they will help you.
Answer: Where is the scam? Can you please provide more details?
Answer: Please contact our live chat agents and they will help you.
MTC Game has a rating of 2.2 stars from 354 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MTC Game most frequently mention customer service, gift card and phone number. MTC Game ranks 727th among Gaming sites.
Dear Valued Customer;
Thank you for choosing our services.
Best Wishes
MTCGAME Support Team