This is the worst company i have ever dealt with, i place the order, got a approval from bank and when the order was placed they told me to verify phone number, i did that, then they asked me to verify email, i did that also, and after that they asked me to take a selfie with id card and credit card and with a paper by writing to mtc game, i did that too and now they are telling me that they will video call me, they made me install WhatsApp i did that too, and they made me wake untill 3:00 AM in the morning stating that their admin will call me, but no one called me till then also, and untill now neither the called me nor i received my order.
I am 73 Years old and this company is giving me such a hard time, they are really bad people, very rude customer service, very bad, very bad, i ordered that to give a present to my grandson worth $150 and they stole my money, I don't have more money to get anything on his birthday now. I am really so hurted by this, i strongly advice everyone not to buy anything here, these people are thieves and just have a intention to steal.
Order: *******
Horrible customer service, and kept insisting on having my national ID and passport to verify my account. After the third time of sending my information I decided enough is enough and asked for a refund.
I've bought nitro from MTC games and they're very trustworthy
They answer my whatsapp messages and helped me whenever I have problems on getting a code delivery!
They helped me so well using great english and language I'm buying cheap from mtcgame and getting better customer service than anywhere else
The customer service (support82) was quick and helpful. They solve my problem and I'm really satisfied. I recommend totally this site
Dear Valued Customer;
Thank you for choosing our services.
Best Wishes
MTCGAME Support Team
Everything went smoothly, got the code and answered all my questions. Also not to mention answered immediately and was very helpful
Dear Valued Customer;
Thank you for choosing our services.
Best Wishes
MTCGAME Support Team
Worst Customer Service
I ordered 4X 20 tl steam wallet codes on 21/01/23 from this.Tried to Redeem them on 30/01/23.All of the codes was first showing invalid and then showed already redeemed.Then I knocked their support on telegram they said codes seems invalid report It by ticket.I created ticket and they said the code was used in the account I mentioned but It wasn't.Then again knocked their admin on whatsapp.They said knock steam customer support and ask for usage date details and I did and provided Screenshot but steam doesn't provide that.Again they asked to get help from steam turkey support I also did that.Got the same reply from them that they can't share and only seller can help.They said steam blocked the codes because I tried to redeem It on external region.What a joke!.I give them my turkey acc and redeem history.Been using steam for more than 4 year and I am not a fool.After all these hassle again they told me to open a ticket with steam screenshots and told me it will take 24 hr to process.It's been 3 days and I still haven't got reply from the admin on ticket.Worst ever experience for me on a gift card store.Bought them from a few times,all of those codes worked.But this four codes was already used and I showed them all the proofs.They just wasting my time.Not gonna be using this site in future If I don't get solution.Bunch of scammers wasting customers time!.They are just playing back and fourth game with me.Steam telling me to ask seller for option and replacement.They forced me to contact steam 3 times.That literally insane!
They replied to my ticket and the clowns still asking for the usage information from steam.Steam doesn't share that and what can customers do about that?.Pure jokers.This is the end of me buying anything from them in future.
When I purchase it just showed you payment successful then nothing happen, when I reach to customer, they don't even care just say checking and say refunding. It's SCAMMING a lot of money.
Have some problems with payment, but support82 helps me fast and good
I wanna say thanks for helping me!
Dear Valued Customer;
Thank you for choosing our services.
Best Wishes
MTCGAME Support Team
I couldn't see my purchase at first but the customer support helped me so I could get my key in no time. Good!
Dear Valued Customer;
Thank you for choosing our services.
Best Wishes
MTCGAME Support Team
I got the support from Support 151 He / she is the best I recommend you try out this shop. Very cheap compare to other!
Dear Valued Customer;
Thank you for choosing our services.
Best Wishes
MTCGAME Support Team
Bought there for the first time. Very good place. Thank you so much for support in case of some problems, there are very kind people
Support 105
Dear Valued Customer;
Thank you for choosing our services.
Best Wishes
MTCGAME Support Team
I made mistake when try to buy something, i type wrong mail and dont get order in my real mail. I texted to support and he helped me very good.
Dear Valued Customer;
Thank you for choosing our services.
Best Wishes
MTCGAME Support Team
Nice job and super worker he is hentlemen. And best person in ur company. Please increase her salary
Dear Valued Customer;
Thank you for choosing our services.
Best Wishes
MTCGAME Support Team
Their service was fast and amazing, specially their live support, they are calm and professional, you can always ask them for help and they will do.
Dear Valued Customer;
Thank you for choosing our services.
Best Wishes
MTCGAME Support Team
Very cool site with reasonable prices and very fast support I highly recommend this site for buying games
Dear Valued Customer;
Thank you for choosing our services.
Best Wishes
MTCGAME Support Team
Absolutely great experience and it's really fast. I used this site for my ps plus redeem code and it worked really great.
Dear Valued Customer;
Thank you for choosing our services.
Best Wishes
MTCGAME Support Team
Always helpful and speed delivery of Codes by Emails and personal account, prices are exactly the same as the card price +-0.1
Dear Valued Customer;
Thank you for choosing our services.
Best Wishes
MTCGAME Support Team
They've already scammed me one time (more than 100 euros) and now my orders are pending for more than 24 hours! Shameless!
Dear Valued Customer,
We are very sorry for the problem you are experiencing. We will identify the problem and assist you as soon as possible.
We carry out sales and delivery of more than 25,000 codes per day. We work together with 700 different local payment methods and we sell 17,000 kinds of products.
Please get in touch with us on Whatsapp to check and solve your issue.
Whatsapp: +970567008998 or +19062563680
Best Wishes
MTCGAME Support Team
Never failed to amaze me with the variety of products and the fast response of the customer service
Recommended 10/10
Dear Valued Customer;
Thank you for choosing our services.
Best Wishes
MTCGAME Support Team
Answer: Hello, Please contact live chat and they will help you to get your item.
Answer: Please contact our whatsapp: +970567008998 to check your issue and solve it for you ASAP
Answer: Hi bot. Their customer service is a joke. They do not offer refunds under any condition because it is a scam site.
Answer: You need to complete the verification of identityn it's a process to secure the transaction as support inform us, you can ask for refund in case you don't want to pass KYC.
Answer: Contact live support to check if your payment id pending, sometimes there are delays but they quickly fix them, trustworthy website in my opinion you never lose your money.
Answer: Please contact our live chat agents, provide your email that was used for purchase and payment invoice screenshot and they will help you.
Answer: Where is the scam? Can you please provide more details?
Answer: Please contact our live chat agents and they will help you.
MTC Game has a rating of 2.8 stars from 353 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MTC Game most frequently mention customer service, gift card and phone number. MTC Game ranks 768th among Gaming sites.
Dear Valued Customer;
Thank you for choosing our services.
Best Wishes
MTCGAME Support Team