Main Street Renewal

Refrigerator has been leaking and the water is going under the floor causing mold. No action has been taken. Creating unsafe conditions with the increase in mold.

This is the worst leasing company I've ever worked with. We got this house in Oct 2022 and was told that due to the hurricane, they can't do a walk through nor did they clean it. That was fine because I would have cleaned it all over anyway but don't say you're going to do it. Then we sent proof of renters insurance and they said we were non compliant but we sent what we were asked to. Now our hot water heater is broken and has been for 3 days. Someone was supposed to come yesterday and no one showed up. I reach out to MS renewal to be told that they don't schedule maintenance orders, that's fine but shouldn't you follow up and ask why they didn't show? As a company you have a contract with these companies or should have and this house is your responsibility. My husband suffers from PTSD from the Army and this has been a huge trigger for him and I'm having to deal with the outcome. This is not ok. I'm sure if you were the one without hot water, you'd be upset knowing no one will fix this. We stopped our auto pay until someone fixes it. I'm sure at the beginning of March they will call us looking for the money!
2.17.24
They got someone out here this afternoon and replaced the hot water heater. I appreciate that they found someone who could do it today. I wish it wouldn't have come to having to write a review like this because this is not who I am. Thank you MS Renewal for having it fixed today. We appreciate it!

I write this with tears in my eyes because i simple can not belie just how much this company doesn't care. I have been in my home for almost 2 years and since the first month its been nothing but problem after problem. From a wall collapse, to rotted beams with mold, to septic take overflow in my home numerous times. I have been displaced 3 times (currently displaced now since the 16th because of sewage overflow into home). I am literally homeless with my children right now because i have zero places to go and can not have my special needs son in the home with mold a feces in it that continues to spew out. I have been asking for a transfer request since august. I even applied for a new home and left dozens of emails and phone calls and NO ONE RESPONDS! I was fortunate enough that one you lady has been trying to assist by the name of Mrs Morales but even she gets no responses regarding my transfer. So as of now I'm homeless and still paying rent for a home that is inhabitable at the same time wasting money to find shelter for my children and i. Truly is sad!

This is the MSR solution to them not wanting to fix our problem of no central air and heat to our upstairs. It needs a split unit which they were told by the tech who installed the current unit. They did not want to spend the money for the extra unit that would have provided the upstairs with what it needed. Instead, they gave us 2 portable units that have to be near an outlet and window. When the upstairs does not have adequate outlets, this is what we are left with. Not only is this a huge inconvenience, but the power is also surging when they are on. We had to unplug the one in our bathroom to possibly avoid a fire, but we cannot unplug the one in our bedroom because then we cannot use the upstairs because it is too hot without it! So, if the house burns down, not our fault! They do not seem to care either. Meanwhile, we are paying $1965 to live in this house that was advertised as a 4 bedroom 2 bath house. Now, they will say they need more information to look into this situation. Don't be fooled, they have all the proper information. They just refuse to do anything about it. DO NOT RENT FROM THIS COMPANY! STAY FAR AWAY!

Absolutely the WORST company on planet Earth.
These "people" do not care one iota about you as a tenant.
Brand new house, first people in it, and raw sewage backs up all over the first floor. I mean actual poop, pee, toilet paper floating in the living room. Called for help, they said it would be 3 days before someone could get there. Really. A bio-hazard. Three days. Why don't THEY live in raw sewage for 3 days and see if that's acceptable.
Well, now it's 2 years later and I am not renewing my lease and all of a sudden, everything I have been doing routinely for 2 years is an "HOA violation". The HOA charges nothing, but MSR hits you with a $25 fee each time for posting the notice to my online account. Where I park, where my trash can sits, height of my lawn, my flower beds, etc, everything 100% exactly the same for 3 years but now is a violation!
And you have 10 days from the date of the violation to meet the HOA board to appeal the notice but MSR holds onto it until the 10 days have past so you CAN'T appeal and THEY get to keep the $25!
These crooks are rotten to the core and if you rent with this company you are a FOOL! Just like I am!

Title says it all. We have massive water damage from the rain and possibly the P-Trap never being drained in the HVAC system in the last 4 years that they have never done. Last year when it poured we had water damage to the front bathroom that started with just a small water bubble in the wall. Because of their neglect and utter failure to properly communicate with their maintenance techs and vendors, after a month of nothing being done, the entire bathroom ceiling collapsed into out home. They then made us live with the mildew in the air and destruction for an entire week and a half before anyone came out to clean it and repair it. Well guess what? We are in the exact same situation now. The water damage is now in the hallway. Reported it right away. Going on 2 weeks now with massive cracks across the hallway ceiling ready to collapse in on us. Water also coming in through the cracks of the kitchen floor tiles when it rains. Mold restoration specialist came out and confirmed we have mold in our walls from a leak in the roof when it rains and flooring has to be torn out. Our home is unsafe and they don't care at all. They still haven't approved the bid for them to come and repair it. Still no AC Tech had been assigned to drain the P-Trap. We still don't know when the drywall repair people are going to come out and remove the busted ceiling so we don't get crushed. We still don't know when roof repair people are coming. It is depressing, disgusting, deplorable and I have NEVER witnessed a company this horribly ran in my entire life! Do yourself a favor and DO NOT RENT FROM MAINSTREET RENEWALS!

Please listen:
THIS COMPANY IS AWESOME!

I recently found Main Street Renewal online as I began my house hunting journey. I use the app "rently" to see several homes that they offered in Georgia. I am also a recipient of hcv so I could only move to certain areas and so forth. I started my application with MSR and it went from there. At first there was a miscommunication about the application because of my credit but when I say this company went ABOVE and beyond to help me. THEY DID! Due to the pandemic alot of companies are short staffed but this company still managed to renovate homes, post them and get ppl moved in. The staff emailed me promptly and assisted me in every way possible. I wish that I could pay them back for all that they have done for family and myself.

To Mrs. Briel (Mrs. Bert) for your passion Great Customer Service

Mr. Avery Black Thank You for being Punctual, Professional and Knowledgeable

Me. Butler

I applied for a home that was showing available through their website. $80 and 4 days later, I have received no phone call, no emails, not able to get ahold of anyone. The automated phone just puts you on hold. I went back on the website and now the house is marked unavailable. I went this past sunday to do a self showing and there was a couple there with a leasing agent. Mind you this is 4 days after I had already paid the money for the application. When you pay the application fee, it states that they are now holding the property for you while they review the application. This is a total lie. They are leaving these properties up, showing that they are available, taking people's application fees, all the while renting it out to whoever applied first. Absolute scam artists. They are making hundreds if not thousands of dollars just in application fees on each property with no intention of honoring their own policy. Do not even apply for a rental. Somebody already has it, they just don't want you to know that.

This company is out for money only i paid an application fee and this $#*! whole BROOKE LAVIOLETTE canceled my application because of on simple miss steak which was my last name and the other employers there are no help at all people please do your reach on these $#*! wholes because they are not right they make you go through so much just to rent out a property with them and its not right be leave these reviews when someone writes them because they are very helpful at the end of the day MAINSTREET RENEWAL ARE SOME $#*! WHOLE THE WHOLE COMPANY I WISH I HAD READ THE REVIEWS BEFORE HAND THEY WOULD HAVE NOT EVEN GOTTEN MY MONEY

Looked at one of the properties, maybe 3 weeks ago. I had forgot about the house, then they started calling me about going forward with the application process, they were eager to get someone in the property. So on Thursday morning at 7am, I submitted my application. By 1pm. They denied my application. I have no bankruptcy, evictions, and my credit score is in the high 500s. I asked why was I denied, all Mike could tell me, it was other factors. I getting me an attorney this company is bogus. They needed that money. PLEASE READ REVIEWS BEFORE LOOSING MONEY TO CROOKS LIKE THIS..

I'll begin with this is my first time ever leaving a review for a company. I wish I could leave 0 stars. I fell in love with one of their homes after paying to tour it on March 26th. After that day I called into their office, every single day, for two weeks. In that two weeks I spoke to several representatives who would "attempt to connect me with a leasing agent". I called every single day and made sure the representative made a note on my account that I had called as my agreement had already been "accepted". The calls would never go through. Must be on lunch. They gave me an email address and assured I would recieve a response in "24-48 hours". No response. I called every day for two weeks with no response. Finally after giving up hope I spoke with an agent. My application was accepted now I need to pay. I called repeatedly again to secure my payment to no response (typical). Finally after two days of calling, texting and emailing I get a text back from someone in the company saying the house is taken. I cannot recall the last time I have been this frustrated. This was absolutely the worst customer service I have experienced. I am beyond frustrated and disappointed. I cannot imagine what it would be like to rent from this company. I wasted precious time and energy to secure a home for my family just to be ignored.

This company doesn't care about their properties at all. There is no one at the company who has ever been to the house or knows anything about it.

The house was so filthy when we moved in that the white blinds were all brown. If they are charging residents for not cleaning before moving out, they aren't paying a cleaning service with that money.

It takes weeks for them to review bids from contractors to fix anything. They will often send out contractors who don't match the job requirements, so the whole process starts over again. I have been waiting for months to get a large hole in the side of the house fixed because it is near the roof three stories up. They keep sending out contractors who don't have tall enough ladders. I waited months to get an electrical problem fixed because they wouldn't send an electrician, just general contractors who refused to do the work.

Avoid properties in an HOA at all costs. They charge you $25 to forward every single letter from the HOA about the home. Notices will be sent to you weeks after action is required. If the HOA violation is MSR's fault, it will take you months to get the charges dropped.

All these horrible reviews have stopped me from renting here. You need to fix the issues addressed. I WILL tell everyone i know NOT to rent from you all.

I applied for a rental property with MainStreet Renewal they canceled my application and took my funds $120 the same day I have spoke to several peoples in that company they state they don't give refunds I've asked what did I pay for since my application was never processed I would like my hard earned money back since they canceled the application

Patricia Coke

This rental company has a few homes under their management in High Point, NC and this company should not be in business. You can never get a hold of anyone and they do not properly care of the properties they are supposed to take care of. I am a homeowner in the development in High Point of which this home is in. We have dealt with lawncare issues, garage door issues, and other things of which I can not legally saw.
BE AWARE AND DO NOT RENT FROM THIS COMPANY!