• Mr. Rebates

Mr. Rebates

Overview

Mr. Rebates has a rating of 3.2 stars from 38 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mr. Rebates most frequently mention customer service. Mr. Rebates ranks 14th among Cash Back sites.

  • Service
    6
  • Value
    4
  • Shipping
    2
  • Returns
    1
  • Quality
    2
Positive reviews (last 12 months): 0%
Positive
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Neutral
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Negative
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What reviewers want you to know

Positive highlights

  • I only sent my inquiry to the customer service once, on a Friday.

Critical highlights

No critical highlights yet

How would you rate Mr. Rebates?
Top Positive Review

“www.mr-rebate.com - perfect way to save $ and get cashback”

vitaliy s.
1/12/19

I've been using www.mr-rebate.com since 2009 and got plenty of $ back. Recommending to everyone. Every time i wantto purchase something from ebay, amazon or any other online store i first go to mr-rebate.com and after i get redirected to official site and they track my purchases. Few weeks after i get rebate to my account.

Top Critical Review

“I believe they missed my big cashback for well-known reason.”

Qi Z.
10/27/22

My order from Lenovo at 11/20/2022, which should give me 112.40 dollars cashback, was recorded by this website as 0 dollars after 8 days. It is ridiculous, my correct order number is still tracked by them. The fact is that I did place the similar orders with other competitors, like TopCashBack, Befrugal and Racuten during almost the same time, all of these three posted my CashBack within 48 hours after my Lenovo orders placed. Right now is Oct 29th, 2022. After 24 hours I post this review, my missing cashback of 112.40 was successfully posted to my mr. Rebates account. Anyway, there is nothing lost now. Thanks!

Reviews (38)

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Reviews that mention popular keywords

customer service (8)
Thumbnail of user qiz1
2 reviews
1 helpful vote
October 27th, 2022

My order from Lenovo at 11/20/2022, which should give me 112.40 dollars cashback, was recorded by this website as 0 dollars after 8 days. It is ridiculous, my correct order number is still tracked by them. The fact is that I did place the similar orders with other competitors, like TopCashBack, Befrugal and Racuten during almost the same time, all of these three posted my CashBack within 48 hours after my Lenovo orders placed.

Right now is Oct 29th, 2022. After 24 hours I post this review, my missing cashback of 112.40 was successfully posted to my mr. Rebates account. Anyway, there is nothing lost now. Thanks!

Thumbnail of user antionec
1 review
3 helpful votes
August 24th, 2020

I've been a member of several cash back websites (befrugal, rebatesme, etc.) and by far this is the worst website because it fails or purposely misses purchases. Very frustrating. $10 minimum cashout too is not good. I would never use them again.

Thumbnail of user craigc94
Abby P. – Mr. Rebates Rep

Hello Antione, we're sorry to hear that you have had such a frustrating time. We're always disappointed to hear that stores are not properly tracking customers' purchases. Unfortunately, since the stores are the ones who run the tracking systems, we cannot control which orders are tracked back to Mr. Rebates. However, we can pursue your cash back with stores for any orders between 30 to 90 days old, and we would be happy to do that for you if you can please use the Contact Us forms (under Help) on our site. Even if your orders do not fall within that date range, please consider contacting customer support so that they can do some troubleshooting to see if there are any obvious issues that might be causing the stores' tracking systems not to trace your purchases.

Thumbnail of user chunyanr
2 reviews
3 helpful votes
June 9th, 2021
Verified purchase

I shopped Harvey Nichols order GE*******223GB on April 03 2021, but the cashback from mrrebates is missing. I have submitted the request for missing rebate, but this company never replied. I left message on their facebook page, and finally they replied. However, they first claimed that there is no such shopping record. Here is the proof: *******/3/2021 1:46:24 AMHarvey Nichols8%Free Delivery on $250+ Orders ". Later, they replied that I had never requested the missing cashback, but I did and here is the proof: "Support Issue:
The order number you specified on the previous page has already been submitted to the Mr. Rebates' claim system so it cannot be resubmitted." They also claimed that it was too late to claim the rebate, but on their website it is 90 days after purchase. Later they said that I used coupon, but I have never used any coupon in this order. This is such a shameless company. I'm writing to ask for my cashback back.

Service
Value
Shipping
Returns
Quality
Thumbnail of user craigc94
Abby P. – Mr. Rebates Rep

Dear Sir/Madam,

This issue has been resolved with the customer.

Please let us know if there are any further questions.

Regards,
Customer Service
Mr. Rebates, Inc.

Thumbnail of user robinh1090
2 reviews
1 helpful vote
May 28th, 2023

On January 23,2023 bought a dress for $387.03 from Couture Candy and was suppose to get 5% back which is $19.35 back. Never received an email to confirm purchase but transaction was in click summary. I tried to contact them as well as putting a note next to item I clicked and got no response. Now they say that it is past 90 days and have no way to check on status and why I have not been paid. If MRrebates,com sees this review, please reach out to me for payment and tell me how I can contact you. It is not fair for you to keep the money I deserve. I put a not next to my click entry saying:Paid $387.03 and never got email recognizing payment using Mrrebates.".

Products used:
It is not a product, it is a cashback site for purchasing at other online stores.

Service
Thumbnail of user craigc94
Abby P. – Mr. Rebates Rep

Hello,

I'm sorry to hear that you didn't get our February reply. Unfortunately, sometimes email servers send our replies to spam folders, so that may be what happened here.

Customer support has followed up with you via the February ticket, so please check both your inbox and spam folders for that, which has more information about the order inquiry.

Essentially, our original reply let you know that we would submit the order to the store for review so that it would confirm whether it would compensate us for your purchase, since we need stores' commissions to fund rebates.

However, since you didn't get that response, I can definitely see how it would be frustrating. I'm sorry that you had to go through that, and I hope today's email will help ease some of that frustration.

Just as a note, I wanted to address your referring to us keeping your money. I can certainly see how the process could look like that from the outside, but please be assured that we always provide cash back any time a store reports a purchase to us.

Since we receive reports with tens of thousands of orders each day, we rely on our automated system to allot reported purchases to the corresponding customers' accounts. It checks the reports daily and auto-adds the credits.

Basically, whenever we get paid, you get paid.

So if an order doesn't appear in your account at all, it means the store hasn't credited us for your transaction. This means that we haven't received any money to fund your rebate, which is why we have to submit the order to the store for review.

We apologize for any inconvenience this system causes, but I'm afraid we have to work within the parameters of stores' tracking and reporting systems.

Please feel free to reply to today's email if you have any further questions or concerns, and we'll be happy to assist you.

Thumbnail of user amandaz654
1 review
1 helpful vote
February 21st, 2023

I have been using Mrrebates for over a decade and been so frustrated using it for the past few months since the website kept failing to track my orders and posting cashbacks especially for those orders with big total amount. Although the customer service said they would file inquiries with the companies and the claim process would take up 90 days, I have no hope to get those cashback back. So far I have lost almost $50 cashback just for three big orders from Avene, theory outlet and Vince, I didn't enjoy this kinda shopping's experience and would definitely switch to Rakuten next time when I place online orders.

Thumbnail of user craigc94
Abby P. – Mr. Rebates Rep

Hello Amanda,

We're so sorry to hear that your orders haven't been posting automatically.

We know how frustrating that can be. We can't tell from this site what email address your Mr. Rebates account is under, so we can't check previous correspondence and order submissions.

Could you please use the General Question option on the Contact Us page? Just note in the form that you were asked on SiteJabber to contact us about your issues. We can try to run through any troubleshooting and take a look at the orders you've had to submit to us.

Again, we know this is a frustrating situation. We do everything we can to get our customers' cash back, but unfortunately stores are the ones that do the actual tracking. No cash back site can control whether an order is credited to it, since we all rely on the stores' tracking systems. All we can do is pursue your cash back with the store for any orders you submit as unreported. We apologize for any inconvenience this system causes.

Thumbnail of user bryanc181
2 reviews
5 helpful votes
April 24th, 2019

My friend referred me to this app. He successfully accumulated a descent amount of money through this app. I tried it 4 times. Once for airline tickets and 3 times for hotel. Bookings went through but I never received so much as a penny in my account I do not recommend this app to anyone. For me... it was a colossal waste of time

Thumbnail of user craigc94
Abby P. – Mr. Rebates Rep

Hello Bryan,

We sent you a private message, but we haven't heard back. We're sorry to hear that your purchases were not tracked by the store(s) in question. Please contact customer support to let us look into the matter further. We can pursue your cash back with the store(s) if you open claims for your transactions. Unless you booked through Hotwire, please make sure the travel has taken place already, since almost every travel merchant on our site only reports transactions after the trip is completed.

Thumbnail of user ericah74
3 reviews
6 helpful votes
August 16th, 2018

I placed three orders on Plant Therapy through Mr. Rebates since May 2018. The rebates are missing. They said it is my computer problem. But I got rebate from Amazon and iherb during the same time. I only used same computer. It is not my computer problem. They insist it was my computer problem. And their customers system is poor. You can' t enter invoice number over three months or less tree months. I emailed them couple times they just relied bureaucracy answer.

Thumbnail of user craigc94
Abby P. – Mr. Rebates Rep

Hello Erica,

We're so sorry that this interaction was so frustrating for you. It looks like customer support was able to resolve your claims, so we hope that has helped end what we're sorry to hear was a disappointing experience.

We understand that your orders with other stores are reporting automatically. However, stores' systems vary. Trying a different computer or browser has helped other customers experiencing issues with just one or two specific stores, which is why we suggested you do that for your next couple of Plant Therapy orders.

Due to stores' policies, we do have to allow up to 30 days before we can open claims with stores, and stores do not accept claims for orders over 90 days old. We apologize for the inconvenience this caused you.

Thumbnail of user joang32
1 review
10 helpful votes
April 9th, 2017

Used to be good, till recently I found missing rebates frequently (over 70%). You can't file a claim within 30 days, and they expect you to forget after 3 months, so they can refuse to give the rebate back to you. I contacted the customer service, they said it's my fault, because my browser installed Ad-block, which is a shameless lie (I know what I am talking about because I am a software engineer myself). I use ebates too, never had any problem.

Thumbnail of user craigc94
Abby P. – Mr. Rebates Rep

We're sorry that you had such a frustrating experience. We will always pass along cash back whenever we are credited for a purchase. If we have to deny you, it is because the store has either denied a claim or, with older purchases, will not consider an inquiry. In those cases, we are not compensated and thus cannot pass along cash back. We apologize for any inconvenience the 30-day waiting period creates, but reporting times can vary greatly (even with the same stores) so we give merchants a full 30 days to alert us to purchases.

Regarding Adblock, the program is known to cause some issues with many, but not all, stores' tracking systems. So some transactions may still be reported automatically while others are not. Since we do not control the tracking systems, we can only advise customers on the most common factors that can cause tracking problems. Since Adblock interferes with automatic tracking with so many stores, we ask customers to disable it -- at least during purchases. Customers who do this see their tracking issues eased.

Thumbnail of user mf119
3 reviews
5 helpful votes
August 12th, 2018

Over the past year or so I've been using Mr. Rebates more often than eBates due to the generally larger percentages they offer on the merchants I use, but while I've gotten several "big checks" from eBates, zip from Mr. Rebates. I finally checked my transaction history, only to find out it's almost entirely missing! All of those purchases I made through the app or website, making absolutely sure I was logged in and clicked through the web portal or app, and still somehow the only purchases I'm credited for are the few pennies I receive from buying a cheap eBay item at a whopping 1% cashback rate. Nearly $400 in motel stays, at an 8% rate... nothing. No record. I emailed, I left a one star review for the app on the Google Play Store, no response. Ok, Mr. R, I'm done. Guess I'll just use you guys for eBay, and only up to the point (probably 5 years from now, if you still exist) where I can reach the payout point, since I'm currently at like $7 or so which is crap after all the purchases I made that you failed to record. I now have ZERO trust in this company, and for every non-eBay purchase, or even an eBay purchase over $5, I'm going to use eBates since 5% cash back I actually get beats the heck out of 8%, 10%, or any other fictitious rate you are offering and never actually paying.

Thumbnail of user craigc94
Abby P. – Mr. Rebates Rep

Dear M. F.

We are sorry that your cash back rebates have not reported promptly from Motel 6.

The best way to reach out to Mr. Rebates is to use the "Help" "Contact Us" area and we could assist you directly but we will do our best to assist you here on this review.

Please note that Motel 6 reports cash back after the completion of the paid stay as mentioned in the Motel 6 listings at Mr. Rebatese. Also, Motel 6 has been a bit delayed in their reporting as of late which may explain the missing cash back.

If you could please send an email to support@mrrebates.com with your order numbers from Motel 6, we can then resolve this issue for you further.

Thank you for your patience and we hope to hear from you so we can assist you further.

Mr. Rebates
Customer Service

Thumbnail of user johnc696
1 review
3 helpful votes
March 12th, 2017

When I reached $9.95 and $10 for withdraw but this fcking program stopped me at that point and I can't do anything to reach 5 cents for withdrawing. Fcking troll people. Never use it and highly warning. Thank you!

Thumbnail of user craigc94
Abby P. – Mr. Rebates Rep

We're sorry that you had such a negative experience. We do not stop rebates at any particular point. Many customers have earned and been paid hundreds -- or even thousands -- of dollars. Please contact customer service, and we will see what can be done about your situation.

Thumbnail of user leenab4
1 review
5 helpful votes
December 24th, 2017

Stay away, they do not give you cash back. You always have to file a claim and the claim is always denied. These people are the scum. Try ebates instead, lower rates but guaranteed cash back without having to file claims.

Thumbnail of user craigc94
Abby P. – Mr. Rebates Rep

We're sorry that you came away with such a negative impression of our site. The one claim you have submitted to us was denied because it was credited to Ebates, as we explained to you at the time. We can only provide cash back for orders credited to our site.

Thumbnail of user shirleyb55
2 reviews
8 helpful votes
February 3rd, 2016

This sites takes forever to post money to my account. Then when the money is posted it takes 3 months for those funds to become available. Ebates is a lot faster. I have funds from November that haven't become available by Feb. The last order i placed with Mr. Rebates was on December 27th. This means in order for me to receive a large lump sum check I need to wait until the end of march to get back money from orders placed in November. Mr. Rebates usually have a larger cashback percentage but is it worth if i you have to wait forever to get your money back? That the decision you have to make.

Thumbnail of user rondam4
1 review
9 helpful votes
October 18th, 2015

I have been using ebates a lot more because I always get my rebate. It seems the past couple years I have to write to Mr. Rebates get my rebate and you have to wait a month before you can complain. I have lost quite a few rebates from Mr. Rebates because I forget by the time the month came. I stayed at a motel twice in the past month and did not get my rebate. I make sure I click through and if I feel I may have done something wrong before I book the room I start all over and do it right.It was only about $1.20 rebate for each stay but it ads up after a while. I have written to Mr rebates because I still have 2 weeks since the first motel stay before I can make a complaint of no rebate. I will start using ebates all the time and take the less % so I no longer have to go through this. Who knows maybe it's because I use google crome and not IE. I know other site have issues with GC.

Thumbnail of user andreac66
1 review
4 helpful votes
May 31st, 2015

I WON A VOUCHER OF $100 TO USE IN HOTWIRE WEBSITE, I HAD NEVER HEARD ABOUT THIS WEBSITE, BUT AS I HAD THE VOUCHER I DECIDED TO MAKE THE RESERVATION. I MADE 2 RESERVATIONS AND REQUESTED TO APPLY THE VOUCHER INTO MY RESERVATION, I DIDI EVERYTHING I WAS ASKED FRO IN THE WEBSITE AND AFTER I PUT MY CREDIT CARD DETAILS THEY DIDIN'T APPLIED THE VOUCHER AND I HAD TO PAY FOR THE FULL AMOUNT. I CALLED THE COMPANY AS I THOUGHT IT WAS A MINOR PROBLEM AND IT COULD BE SORTED EASILY. IT WAS THE WORST CUSTOMER SERVICE EVER THEY MADE ME WAIT ALMOST AN HOUR TO SAY THERE IS NOTHING THEY CAN DO, EVEN THOUGHT IT WAS THEIR MISTAKE (WEBSITE MISTAKE) THEY DIDIN'T GAVE ME ANY SOLUTIONS AND TOM (SUPERVISOR) COULDN'T CARE LESS. I UNDERSTAND NOW THTA THE WEBSITE USE FRAUDULENT ACTIONS SUCH AS THIS VOUCHERS TO MAKE YOU BOOK WITH THE WEBSITE AND THEN CHARGE THE TOTAL AMOUNT, THERE IS NO WAY YOU CAN GET ANY REFUND OR EITHER APPLY YOUR "VOUCHER" ANYWHERE. WORST THING IS THAT THEY DON'T CARE AT ALL, I WORK IN CUSTOMER SERVICE AND THIS WAS BY FAR WORST SERVICE I HAVE RECEIVED, THEY DON'T GIVE ANY POSSIBLE SOLUTIONS OR TRY TO COMPENSATE ANY MISTAKE ON THEIR SIDE. I REALLY ADVICE NOT TO BOOK THROUGH THIS WEBSITE, IF FOR ANY REASON YOU HAVE ANY ISSUE OR YOU NEED TO MAKE ANY EVEN SMALL TYPE OF AMENDMENTS THEY WILL NOT HELP YOU AND YOU WILL LOOSE YOUR MONEY. THERE ARE THOUSAND OF OTHER WEBSITES THAT WORK MUCH BETTER, I TOTALLY UNDERSTAND IT WAS A VOUCHER THAT I WON, BUT WHAT REALLY MAKES IT SO DISSAPOINTING IS THAT THIS IS ONLY A WAY TO MAKE YOU BOOK AND THEN FOOL YOU.

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Mr. Rebates is a one-stop online shopping destination where members can get cash-back from over 2000 stores. On top of the everyday cash-back savings, Mr. Rebates offers thousands of money-saving coupons, sales and deals to save you big money!

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Thumbnail of user craigc94
Abby P.

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