Beware! First the bed took about 30 days to show up and when I tried to cancel the order after about 15 days, I was told they cannot cancel orders after the shipping label is created. To make matters worse, the quality of the bed is horrible. There is hardly any stuffing inside and what stuffing is in there is not good quality. Save your money and buy elsewhere. As I've seen in other posts, the return policy is not even an option as you have to ship it back to China! This is a scam and they know what they are doing..
I have sent multiple messages/emails to them about my order. They have no answered any. The website has had my order showing the same location as when it was ordered. This company is acting sketchy as hell
Good day, Frank!
We’re really sorry to hear about your experience, and we understand how concerning it must be to not receive a response. We are currently handling a high volume of emails, which may be causing delays in our response time.
If you haven’t received a reply yet, please kindly check your spam or junk folder, as sometimes our messages can end up there. If you’re still unable to get through, please reach out to us again at info@mrfluffyfriend.com, and we’ll make sure to assist you as soon as possible.
Ordered product over a month ago. Still hasn't shown up. They sent me an email that was titled tracking info but there was no tracking info. Said they'd offer me 10% off on my next purchase because of the delay and if it was something I was interested in to contact them. I wish I'd read these reviews.
Thank for letting us know about your experience. We are sorry to learn that you still haven't received your order. This is an uncommon situation as we always strive to fulfill orders immediately. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
When we bought an anxiety relieving dog bed, I was very sceptical, but within 24 hours of receiving it, our 8 year old pooch had stopped pacing. This started 2 years ago on bonfire night, and has continued ever since. He would pace around continuously carrying his favourite toy, but since getting this anxiety bed it has completely stopped.
We can't than you enough.
Thank you, Martyn! We're thrilled to hear that our Anxiety Relieving Bed made such a positive difference for your 8-year-old pooch. We're here to provide comfort and peace of mind for both you and your furry friend. Enjoy your anxiety-free moments together!
Sarah
Team MrFluffyFriend™
After 2 weeks our 2 cats still won't have anything to do with the beds I bought for them. Put a favorite treat in the center and, at most, the brave one, Loki, will put a single foot on it and then grab and run. We haven't tried the one for the dog. Too hectic and crowded during the holiday season.
They are fluffy and very soft and I'd probably love a more padded, human sized one. I just don't get it as Loki jumps into and explores everything. I fear I've wasted my almost $200. Sigh:(
Order #*******
Dear Karen,
We're sorry to hear that your cats haven't taken to our MrFluffyFriend™ beds just yet. It's not uncommon for pets to take some time to adjust to new things. You might consider placing the beds in quiet and familiar spaces to encourage exploration. If the issue persists, please feel free to reach out to our customer support team at info@mrfluffyfriend.com with your order number, and we'll be happy to assist you further.
Thank you for choosing MrFluffyFriend™.
Best regards,
Sarah
Team MrFluffyFriend™
We have a 12 year old mix bulldog who has always reacted poorly to inclement weather by excessive drooling, shaking, and panic. We tried every "natural" remedy, calming vest, and kept a bed in our closet for her to escape to. Bought her your bed and she hasn't shook since. Not only that but our 12 year old min-pin loves hers so much, even though she isn't anxiety prone, that we literally have wake her and shoo her outside for her final potty trip at the end of the evening. Amazing product!
Thank you so much for sharing your wonderful experience with our product, Saskia! We're thrilled to hear that our pet bed has made such a positive impact on your 12-year-old mix bulldog's behavior during inclement weather. It's truly rewarding to know that our bed has helped reduce excessive drooling, shaking, and panic. We understand how challenging it can be to find a solution that works for anxiety-prone pets, and we're glad that our bed has provided a calming and secure space for your beloved bulldog. It's also heartwarming to learn that your 12-year-old min-pin loves her bed as well, even though she doesn't experience anxiety.
Your feedback means a lot to us, and we appreciate you choosing our product to make a difference in your pets' lives. If you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help!
Warm regards,
Sarah
Team MrFluffyFriend™
Customer service is difficult to deal with and can only do so online. Orders not fulfilled properly. If you want to return a bed, you have to pay postal rates to China. Steer clear. Don't order their bed.
Dear Ann,
Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. If you believe we can still be of any assistance to you, kindly send us an email at info@mrfluffyfriend.com so we can look for a solution together.
My big guy absolutely loves his new bed. It took a few days for him to gravitate towards it but since he has he sleeps there all the time. I will definitely be ordering a second one for the basement so that he can stay there and be all warm.
Dear Eira, we're thrilled to hear that your big guy is enjoying his new bed! It's wonderful that he's made himself right at home and is now sleeping there all the time. We're looking forward to assisting you with your second order for the basement. Ensuring your furry friend's warmth and comfort is our top priority.
Thank you for choosing MrFluffyFriend™.
Best regards,
Sarah
Team MrFluffyFriend™
While it looks like the product advertised, it isn't as full and luxurious as demonstrated on the advertising. The base of the bed looks full but compresses without giving any support for my elderly dog, we have to ensure it is on a soft pad. Not worth the money paid. I'm not going to fight for a refund, I just don't have time.
Dear Fiona, we appreciate your feedback and apologize for any inconvenience. MrFluffyFriend™ is committed to providing top-quality products. We value your concerns and would love the opportunity to address them. Please contact our customer support at info@mrfluffyfriend.com, and we'll work to ensure your satisfaction.
Sarah
Team MrFluffyFriend™
Almost a month and the product has not been received by USPS. It was listed as in stock. They send cute little emails like working 24/7 on your order. What a joke. This company is a total scam. Go to your local pet supply for a bed.
Update: I did finally receive the bed after a 45-60 days. It has an odor and needed to be left outside for a while to get rid of that. Our dog does like it though so I improved the score. I would shop locally if I had to replace.
Hi Mark,
Thank you for letting us know your sentiment. We apologize if it took longer than you expected for your order to be shipped.
We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
I ordered a dog bed and shortly after, I received a tracking number for USPS. Yet, it has been 2 weeks and this item still hasn't shipped. I received an initial response from the company when I inquired about my order, but it appeared to be a generic response. There were no specifics about my order. I attempted to contact them again and received no response. Today, I filed a dispute with American Express and received a credit within 5 minutes. This company has got to be fake!
I’m truly sorry to hear about the difficulties you’ve been experiencing with your order, Michael. It’s completely understandable to feel frustrated and anxious, especially when you’re waiting for something special for your pet. Your concerns are important to us, and I want you to know that we genuinely empathize with your situation.
We attempted to locate your order with the information provided, but unfortunately, we were unable to find it. If you haven’t received a response from our team, please check your spam or junk folders, as sometimes our emails can end up there.
If you still don’t see any communication, please reach out to us again at info@mrfluffyfriend.com. We want to ensure that the team member handling your concerns is notified and can assist you promptly.
Nowhere in ad did it say it was coming from China.
It is a scam. To return, it must get back within 30 days of receipt, with proof of delivery, cost more than the bed, not possible.
Quality was bad, everything the other reviews said was true. No phone number to call just an email to message through.
We understand how frustrating this situation must be, especially when the product doesn’t meet expectations and the return process is difficult, Lori. We truly care about our customers and want to address your concerns.
Unfortunately, we weren’t able to locate your order with the details provided. Please reach out to us at info@mrfluffyfriend.com, and the team member handling your case will be notified. They will work with you to find the best possible solution to resolve this.
I placed an order on the 9th of December. It had still shipped, and has been in Elk Grove, IL forever. This is disgraceful! I will write a poor review of this company on every site, every day, until my refund is processed.
Jeremy, I’m truly sorry to hear about the trouble you’re experiencing with your order. I can only imagine how frustrating it must be to see your package stuck in transit, especially when you were looking forward to receiving it. Your feelings are completely valid, and we understand how disappointing this situation is.
Unfortunately, we are unable to locate your order with the information provided. To ensure we can assist you effectively, please reach out to us at info@mrfluffyfriend.com. Our team is dedicated to resolving your concerns, and we want to make this right for you.
Thank you for your patience during this challenging time. We’re here to help and will do our best to get this sorted out for you.
Product quality beyond awful. My large dog bed arrived in a ziploc size vacuum bag, which tells you how much support it actually has for your dog. Look closely at return policy and ask to see form before buying: they say you have to return it in original packaging (impossible) and give you a China return address which would cost hundreds of dollars to ship to. Look closely at other reviews - when you ask to return, they just start sending you message to give back 15% then 30%. Mine is in garbage, and I disputed with VISA.
Hi there, J D!
We’re truly sorry to hear about your experience and understand your frustration. It’s disappointing when a product doesn’t meet expectations, especially when it involves your pet’s comfort. Your feedback is important to us, and we want to assure you that we take concerns like yours seriously.
We can’t address your specific case without more details, but we encourage you to contact us directly at info@mrfluffyfriend.com so we can work together toward a resolution. We’re committed to helping you, and we genuinely want to make things right.
They will take your money and not ship your order. It's been over a month. Customer service is an AI chatbot with auto canned responses. Check out Trustpilot's reviews for MrFluffyFriend too. This company is just a scam.
We completely understand your concerns regarding the delay and communication issues, Larry. We want to make it right for you. We are currently handling a high volume of emails, but please know that we are working to respond to every request as quickly as possible. Since you’re already connected with one of our team members, we kindly ask that you reach out to info@mrfluffyfriend.com again so they’ll be notified and can provide you with the assistance you need. We genuinely appreciate your patience and are here to ensure we resolve this for you.
Everything above! There's barely any fabric and the actual place where dog sits, it is smaller than the one I ordered and just not good quality. Too costly for such a flimsy item. Doesn't hold up.
Howdy, Karen!
We’re genuinely sorry to hear that the product didn’t meet your expectations in terms of quality and size. We understand how frustrating it is when something that was meant to provide comfort for your pet doesn’t live up to its promise. Your feedback is incredibly valuable, and we want to make sure we do everything we can to resolve this for you.
Please reach out to us at info@mrfluffyfriend.com, and we’ll make sure the team member handling your case is notified. We’ll work with you to find a solution that aligns with your satisfaction.
Thank you for your patience and understanding. We’re committed to making this right and ensuring you and your pet have the best experience possible.
This bed is so flat compared to the photo. I'm disappointed. My dog is 12 and I got a much better bed on Amazon but it was just a bit too small.
Dear Meg,
We’re sorry to hear that the bed didn't meet your expectations. We understand how important it is for your dog to have a comfortable bed. Rest assured, the team member handling your concern will be in touch to help resolve this for you as soon as possible. Thank you for your patience!
Only was to return is to pay shipping YOURSELF to CHINA! Do not recommend at all! Quality low and it is a scam! They pretend it's satisfaction guarantee but then to return you have to pay to send to China! Total scam!
Hey Jennifer,
Thank you for sharing your experience. We understand how frustrating it can be when a return process feels complicated and costly. We take all feedback seriously and want to ensure that we address your concerns properly.
Please reach out to info@mrfluffyfriend.com again, and the team member assigned to your case will be notified. They will work closely with you to find the best solution for your situation. We are committed to assisting you and want to make sure you feel supported throughout this process.
We appreciate your patience and the opportunity to help resolve this matter for you.
I placed an order on 10/30/24 and was told that, since shipping was slow, it would take 4-10 days. It has now been 14 days. After my original inquiry I got a response that was simply a copy of the order confirmation saying the order would take 4 -10 days. Subsequent inquiries have not been answered. There is no phone number to call. Online search looks like this is their usual service.
Thank you for sharing your experience with us, Patricia. We’re sorry for the frustration this has caused. It appears that your order has been delayed, and we truly understand your disappointment. This is not a common situation here. Our customer support team is already looking into this and will continue to update you. We're committed to helping you and improving your experience!
Terrible quality
You can feel the floor through every inch.
Customer service is terrible.
They say full refund with return but shipping is at your expense.
It costs $216.00 to ship back!
Your backed in a corner and forced to keep it!
Don't fall victim to this. It's a scam
Hannah, we’re sorry to hear about your experience. Since there’s no order number provided here, we’re unable to check into your case directly. For assistance, please email us at info@mrfluffyfriend.com, and we’ll be glad to help. Thank you for reaching out.
Overview
MrFluffyFriend has a rating of 1.9 stars from 460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 624th among Pets sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Howdy, J B!
We’re truly sorry to hear about your experience, and we completely understand your concerns regarding the quality and shipping process.
Unfortunately, we’re unable to assist without the order number, but it seems like you’ve already been in touch with one of our team members. Please contact us again at info@mrfluffyfriend.com so the team member assisting you can be notified and help resolve your issue.