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MrFluffyFriend

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Canada
1 review
7 helpful votes
Follow Leah M.
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Fake Advertisement - NOT FLUFFY AND IT SHRINKS
March 27, 2023

I spent $216 for a garbage product. I bought two and when I unpacked them they stank! The size and volume are not what they supposed they are. I had to wash them first to remove that smell. After a month and a half of use and after 2 washes, they looked like they had been used for 10 yrs. The dog beds that I purchased from Costco four yrs. Ago which only cost $35 are far far better than this fake Mr fluffy bed. Don't buy this; it's a waste of money.

Date of experience: March 27, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Hello Leah, thank you for sharing your feedback with us. We're sorry to hear that you are disappointed with the quality of our product. We understand that it's frustrating to spend money on something that doesn't meet your expectations. Please know that we take pride in provide the best quality of products and we're sorry that is not the case for you. We take all customer feedback seriously and we'll use your feedback so that we can take steps to improve our products and services.

Unfortunately, we're unable to find your order details here. Please don't hesitate to reach out to us at infor@mrfluffyfriend.com so we can assist you further.

Ohio
1 review
1 helpful vote
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Never received it
October 27, 2023

I ordered an extra large bed. Took forever before they even shipped it. Half way to my house I got notified by USPS that they confiscated it due to counterfeit postage. So I cannot give a review on the bed.I contacted the company and was given the option to try and get another or refund. I took the refund. I had to give it one star or else this review would not post. Otherwise no star.

Date of experience: October 27, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Dear CM, we're truly sorry for the unfortunate experience you had with your order, and we appreciate your understanding in this matter. If you ever decide to give our products another try in the future, we're here to assist and provide the quality and service you deserve.

Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.

Best regards,

Sarah
Team MrFluffyFriend™

Colorado
1 review
4 helpful votes
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Where can I buy the beds in the pictures?
January 8, 2023

What a joke. The beds in the pictures are huge with 12" thick padding like a mattress. This awful smelling thing that showed up isn't even a quarter of the size advertised. Stick with Amazon, at least you get your money back when trash like this shows up.

Date of experience: January 8, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Dear JS,

Thank you for taking the time to share your experience. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!

New Jersey
2 reviews
5 helpful votes
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Scam site. Thank god for using a credit card
February 17, 2024

They create fake usps tracking info and never deliver. Credit Card company saw right through it and gave me my funds back. And to top it off, fluffy tried to convince to ask credit card company to reverse charge back so they could issue a refund. I'm not that stupid to fall for that. Why do that when it's already been resolved to my benefit

Date of experience: February 17, 2024
Sarah T. MrFluffyFriend Rep
over a year old

Thank you for bringing this matter to our attention, Wayne. We want to assure you that MrFluffyFriend™ does not engage in such practices. We apologize for any inconvenience caused and appreciate your cooperation with your credit card company. Rest assured, we take such feedback seriously and are continuously working to improve our services. Unfortunately, we can't check on the concerns you've raised since you didn't provide your order number.

If there's anything else we can do for you, don't hesitate to send us an email again at info@mrfluffyfriend.com.

Best regards,

Sarah
Team MrFluffyFriend™

Australia
1 review
6 helpful votes
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Scam
July 26, 2022

Like many others, I also paid for a dog cushion bed but never received the product. The company refused to be of assistance, insisting it had been dispatched from China and beyond that was my responsibility.

Date of experience: July 26, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello W M., We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.

California
2 reviews
11 helpful votes
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If I could give this company zero stars, I would. I placed my order for one of their beds and never received it. It's been 3 weeks now and they do not respond to emails. There's no phone number, either. I'll be reporting Mr Fluffy Scam.

Date of experience: May 5, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Deborah, I want to make sure this concern has already been addressed. You can contact us via email at info@mrfluffyfriend.com.

Australia
1 review
4 helpful votes
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Where is my Deluxe large furniture cover?
December 31, 2022

My first order with MrFluffyFriend went without a hitch. I decided to buy a bed, a treat/toy dispenser and a large deluxe furniture cover, as the first cover, although fantastic was small. Here the frustration begins! Two cards left, I fill in the redeliver form and when it finally arrives (ordered September) delivered 2 November there are only 2 items, where's the 'deluxe '? Long story short I am still trying to get my purchase, which cost $145, a lot of money for me. Meanwhile my 15 year old cat waits with me.
Not very friendly.

Date of experience: December 31, 2022
Sarah T. MrFluffyFriend Rep
over a year old

Dear Janine,

Thank you for bringing this to our attention. I am glad to hear that you're satisfied with the first item you received although it's small. However, we are sorry to learn that you still haven't received the furniture cover. This is not a common situation. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.

California
1 review
6 helpful votes
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I ordered this bed on 1/9 and have still not received. When I try following up, I get no response. Apparently my order is at a USPS location in Los Angeles, which is literally 10 miles from my house...and its been sitting there for two weeks! Apparently this company cares very little about getting you their product in a timely manner. They offer you free shipping, but they obviously use the cheapest possible shipping method and could care less about you once they have your money.

Date of experience: January 26, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Dear Joel,

Thank you for bringing this to our attention. We apologize for the inconvenience the delivery delay has caused. This is truly not a common situation. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.

Florida
1 review
0 helpful votes
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Don't waste your money!
December 29, 2023

These beds are not delivered as pictured. Be careful. They are not nearly as "fluffy" as depicted on their website. Rather pitiful really. Don't waste your money. Buy one on Amazon so you can return it if you want. Here you will have to pay for a return to CHINA!

Date of experience: December 29, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Hi Glenn, we appreciate your feedback and apologize for any disappointment you've experienced. Our goal is to ensure customer satisfaction, and we're sorry to hear that the product did not meet your expectations. We value your input as it helps us improve and provide better products and services. Thank you for bringing this to our attention.

Sarah
Team MrFluffyFriend™

Canada
1 review
0 helpful votes
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The dog bed I ordered is meant to be fluffy, but it's sparsely tufted, and the fibres are already falling out because it can't withstand a 30 lb dog trying to get comfortable in it.
We also ordered a harness with custom lettering saying BLIND. The letters are printed on, poorly placed, and smaller than they should be. The metal loop is too big for the size, and the straps don't adjust properly. The fabric is hard, and the buckle is too big, and feels about as cheap as it gets.
Shipping took way longer than it was supposed to. Nearly a month.
I will never, ever shop from this site again.
Carrie (and Frankie, who would rather have a much more comfortable bed and a harness that isn't scratchy and bulky).

Date of experience: December 13, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Dear Carrie, we're truly sorry to hear about your experience with our products and the inconvenience caused. This falls well below the standards we strive to maintain at MrFluffyFriend™. Our sincere apologies for the quality and the shipping delay you encountered.

We would like to make this right for you and Frankie. Unfortunately, you didn't provide your order number. Please reach out to our customer support team at info@mrfluffyfriend.com with your order details so we can address the issues with the pet bed and harness promptly. Your feedback is invaluable to us, and we appreciate the opportunity to improve.

Once again, we apologize for any frustration this may have caused and thank you for bringing it to our attention.

Best,

Sarah
Team MrFluffyFriend™

Washington
1 review
0 helpful votes
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DO NOT BUY THIS BED
December 28, 2022

I ordered this bed according to their sizing. It took almost 3 weeks to receive this bed. I ordered a medium and its too small for my 40 lb dog. The bottom of the bed is very thin and will easily be destroyed by a young dog. I contacted these people (thru email there is no phone) quite a few times. They offered me a 15% special refund if I kept the bed. I tell them I can't use it and they said I will have to pay shipping. I said okay and asked for the address. They gave me an Address in CHINA! DO NOT BUY THIS BED! They are a rip off!

Date of experience: December 28, 2022
Sarah T. MrFluffyFriend Rep
over a year old

Dear Stephanie,

Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

Please feel free to reach out to info@mrfluffyfriend.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

GB
1 review
0 helpful votes
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Dog Nest
January 31, 2024

The dog nest seems to be good quality, unfortunately I didn't see the recommendation to go up a size if in doubt. I didn't realise returns were to China until I asked for the return address. Customer services did offer me a 30% discount on the larger bed and 15% refund on the one I had if I kept it. But didn't need 2 beds so have kept the medium one and will have to give it away.

Date of experience: January 31, 2024
Sarah T. MrFluffyFriend Rep
over a year old

Thank you for your feedback on our pet bed, Sally. We apologize for any inconvenience regarding the sizing recommendation and return process. We appreciate your understanding and hope your furry friend enjoys the medium bed. Should you have any further questions or concerns, please feel free to reach out to us.

Best regards,

Sarah
Team MrFluffyFriend™

Florida
1 review
1 helpful vote
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I ordered an extra large bed it's supposed to be big enough for a doberman and it is not and I told them they offer me 10% off which is ridiculous! Look at the picture advertised even for a medium sized dog shows the bed should be a lot larger.

Date of experience: October 30, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Dear Lori, we apologize for any dissatisfaction you've experienced. We strive to provide accurate product representations, and we're sorry to hear about the discrepancy in size.

Your feedback is valuable, and we'll use it to improve our advertising and product descriptions. Unfortunately, you didn't provide an order number for us to check. If you have already received an email from our customer support team, please respond to it so we can assist you further.

Thank you for sharing your thoughts.

Best regards,

Sarah
Team MrFluffyFriend™

Canada
1 review
7 helpful votes
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Stay away!
October 28, 2022

Don't buy from this company, they are a scam, I placed an order was charged, never got a confirmation of my order, sent them an email to cancel as two weeks later I still never received my order. They then said it was shipped & gave me a tracking number that didn't even exist. So disappointing but my own fault, need to do research next time, but if I can save others I'll try.

Date of experience: October 28, 2022
Sarah T. MrFluffyFriend Rep
over a year old

Hi Maria,

I am sorry to learn that you didn't get an order confirmation email and that if it took longer than you expected for your order to be delivered.

Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!

Canada
1 review
0 helpful votes
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Would buy again!
August 16, 2023

Delivery was on time, and the dog bed's indeed very fluffy. My dog loves to chill and sleep on there, he stopped sleeping on my bed because he liked his new one better! I sometimes want to climb in, can you make one for me?! Definitely recommend!

Date of experience: August 16, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Hello Booker, thank you for your wonderful review! We're thrilled to hear that the delivery was prompt and that your dog is enjoying the comfort of our MrFluffyFriend™ pet bed. It's heartwarming to know that your furry friend loves it so much that he's chosen it over your bed for his chill and sleep time.

We appreciate your recommendation and your lighthearted suggestion about making a bed for you too! While our focus is on our furry companions, we're delighted that you're loving the comfort too.

If you ever have more to share or need assistance, feel free to reach out. We're here to ensure both you and your dog have a fantastic experience with MrFluffyFriend™.

Warm regards,

Sarah
Team MrFluffyFriend™

Norway
1 review
2 helpful votes
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Satisfied customer
May 24, 2023

I recently bought two anti-anxiety pet beds and I am really pleased with my purchases.
My new puppies (12 weeks) love these beds and although try to pull the threads out, have not succeeded so far.
Have already been washed and tumble-dried and have retained their shape.

Date of experience: May 23, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Dear Carina, thank you for sharing your feedback with us! We're thrilled to hear that you are pleased with your purchase of the anti-anxiety pet beds. It's delightful to know that your puppies, at 12 weeks old, are enjoying their new beds and haven't been able to pull out the threads. We designed these beds with durability in mind to withstand the playful antics of our furry friends. It's also great to hear that you've tested the beds by washing and tumble-drying them, and they have retained their shape. We strive to provide high-quality products that are not only comfortable but also easy to maintain.

If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We appreciate your support and wish you and your adorable puppies many cozy and anxiety-free moments with the beds.

Sarah
Team MrFluffyFriend™

Australia
1 review
3 helpful votes
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Just Rubbish - Don't Buy!
August 29, 2022

Absolute rubbish product and very expensive - don't fall for it! These guys use Facebook advertising promoting 60% off and last day to order. It's a scam. The product is expensive, I bought two at $66.50 each. I tried to cancel a few days later and they said it had been dispatched but the tracking details said nothing had been lodged by the sender. They said I could reject when it was delivered and it would be returned to them for a refund. But the package had to be in good condition. The package arrived ripped open, so I had no way to return it. The quality of the product was absolute rubbish. WAY too small for my dogs, and really thin and cheap. While waiting for my order I bought some similar beds in Kmart for half the price and MUCH better quality than this. It's no wonder they have so many poor reviews. DON'T fall for the lovely pictures and claims on their website! I have attached pictures of the package, and the product compared to the Kmart one I bought. No comparison!

Date of experience: August 29, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Tanya, We are sorry for your negative experience with us. Thank you for pointing out to improve our product and services in the future. I want to assure you that your feedback does not go unnoticed. We want to make sure your concern is addressed. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!

Oregon
1 review
11 helpful votes
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Refunds only when full price is paid
June 5, 2022

The refund policy states refunds will only be made if full price was paid for the item. After six weeks waiting for the items, I discovered that the order was processed only after I inquired about delivery. The items have still not been received. I will contact my credit card company to back charge Mr Fluffy Friend

Date of experience: June 5, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Gayle, Our customers’ happiness is our top priority. Please go ahead and reach out us via email. We want to make sure this matter is resolved.

New York
1 review
0 helpful votes
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Poor quality blankets
January 31, 2024

I ordered two blankets, a small and medium. It looked like a fuzzy pillowcase sewn together. The blankets were rather small and I paid $63 for both of them. Came from China and on my credit card was listed as a different company. I wanted to return them, but with their 30 day policy, they would not get to China in regular mail. I would steer clear from this company.

Date of experience: January 31, 2024
Sarah T. MrFluffyFriend Rep
over a year old

Thank you for sharing your feedback, Deb. We're sorry to hear about your disappointment with our blankets. We strive to provide high-quality products and a seamless shopping experience. Unfortunately, you didn't provide your order number for us to check anything. Please send us an email at info@mrfluffyfriend.com for us to be able to assist you further. Your concerns are duly noted, and we'll work towards improving our offerings and policies.

Best regards,

Sarah
Team MrFluffyFriend™

Czechia
1 review
3 helpful votes
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Horrible Service
March 9, 2023

Horrible customer service, I wanted to cancel the order, because it was ordered by mistake, but they declined it (even if it was within hours), saying it was already processed. I tried to withdraw from the contract, in line with the EU law (as they are governed by Dutch law) and received no response. Sent another email asking for confirmation, because I wanted to prevent the product to be shipped and said I do no longer wish to receive the product. One day later I got email that the order was sent and only afterwards the customer service replied to my emails, saying they can't do anything as it was already dispatched. Very shady business, I do not recommend buying from this company.

Date of experience: March 9, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Hello Peter, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations and that the cancellation was no longer available when you reach out to customer service. As an online shopper myself, I know this is a frustrating situation. It was an uncommon instance and we’ll do better in the future. However, please note that our goal is to ship items as soon as possible. This means that orders are immediately processed for shipment.

Again, we apologize for the inconvenience. Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.

Overview

MrFluffyFriend has a rating of 1.9 stars from 460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 624th among Pets sites.

service
293
value
281
shipping
300
returns
211
quality
254
This company responds to reviews on average within 26 days
+162