Mark B.

Almost a month and the product has not been received by USPS. It was listed as in stock. They send cute little emails like working 24/7 on your order. What a joke. This company is a total scam. Go to your local pet supply for a bed.

Update: I did finally receive the bed after a 45-60 days. It has an odor and needed to be left outside for a while to get rid of that. Our dog does like it though so I improved the score. I would shop locally if I had to replace.

I have been a very loyal Amazon Prime member and used their site for over a decade. I have business and personal accounts with them. That changed in May of 2022.

I ordered a new Olympus OM-1 camera which cost over $ 2,200.00. This was a Prime order. Instead of the camera I received a cheap kids bag. This was immediately returned but Amazon has not refunded my money over 2 weeks later. My return details, which I followed very closely were also deleted from my Amazon account. American Express is now documenting this as fraud and suspended the charge. Thank God for Amex. They have been my only hope in this nightmare.

I have been on the phone with Amazon dozens of times and they have been apathetic at times and not much help. They seem to have very little concern that a fraudulent seller abused their platform and customers.

The seller on Amazon has a 100% negative feedback rating and did this to many customers. By my estimation they stole more than 50k from amazon customers in less than a week. Amazon knows exactly what is going and has been slow to back the customer.

I attached proof of purchase and a picture of the sellers reviews on Amazon. You can see some of the people that had my same experience. I know Amazon is so convenient but they do have sellers that are not legitimate on their site. Do business with them at your own risk and be very careful about buying anything expensive there. Buy directly from a reputable seller (you don't need amazon for this and run the risk of losing your hard earned $). This has been a difficult lesson for me.

I also attached pictures of the UPS shipment showing the box was not even large enough or heavy enough to house the camera. The box it normally ships in is larger and heavier than what I was sent.

Update 5/25. After moving up the ladder with Amazon and getting Amex involved I was issued a credit. I updated my star rating to reflect that the credit was issued.

I have been buying from this company since the 90's. My latest order took over 10 days to ship. This was an in stock item! I called and they were just plain rude and were more interested in arguing than being helpful. I probably won't receive the jacket (for my wife) in time for our trip and will have to buy something else. I really do wish I had used Moosejaw, Rei, Backcountry or just taken the time to shop locally. I am dreading the return based on all the reviews. Never again for me. Shop at your own risk or just use one of the many great options to buy. That discount is nothing but pain.