Took very long time to arrive, and our JRTerrier had the stuffing out within two minutes
Sorry I had not read reviews before ordering (lesson learnt)
And an expensive and annoying experience,
I will NEVER use this company again
YOU HAVE BEEN WARNED
Wanted a dog bed, but unclear website meant I ordered wrong size. They said they did not take returns, but gave good discount for correct one. Dog loves it!
Thank you for your feedback, Bob! We appreciate your support and apologize for any confusion on our website. We're glad we could offer a solution and that your dog is enjoying the new bed. We'll take your suggestion to simplify the site into consideration for future improvements. Thank you for being a MrFluffyFriend™ customer!
Best regards,
Sarah
Team MrFluffyFriend™
As others are saying, this is a ripoff product - which takes way too long to ship for what it is: Junk
Be suspicious of the positive reviews... which makes you wonder who those folks really are?
Hi Jeff, we apologize if it took longer than you expected for your order to be delivered and you're not satisfied with the product.
Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
I ordered the bed product January 23rd it is now February 13th with no delivery yet. I tracked the "shipment" and it's annoying they sent it from Los Angeles (mind you I live in California) to New York, to Chicago and now it's Indiana. I am afraid if it ever arrives what the dog bed will look like. I wish I had seen these reviews before hand. Their customer support has been contacted but they're now help. DO NOT ORDER FROM THIS PLACE!
Hi MT, thank you for bringing this to our attention. We apologize that you still haven't received your order. This is not a common situation. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope to assist you accordingly.
My dogs had no interest in the bed and so I called under the guarantee, and was told I would need to pay to ship the bed back to China. I'm guessing they don't get many returns. Really disappointed.
Dear Nancy, we're sorry to hear about your experience with the bed and the return process. We value your feedback, and we apologize for any inconvenience caused. Your comments will be considered as we continuously work to improve our services.
Unfortunately, you didn't provide your order number for us to check anything. If you have any further questions or need assistance, please don't hesitate to reach out at info@mrfluffyfriend.com. We're here to help and ensure your satisfaction.
Best regards,
Sarah
Team MrFluffyFriend™
The XXL bed I purchased is very small, the pictures are very deceptive. You have to pay to return this item. Complete waste of money. Would not recommend this AT ALL.
Thank you for bringing this to our attention, Sandra. We apologize for any inconvenience caused by the perceived discrepancy in size. Our team is committed to ensuring customer satisfaction. Regarding the return process, we understand your concern and will review our policies to provide a more seamless experience. Unfortunately, we cannot check anything since you didn't provide your order number. If you need further assistance, please reach out to our customer support at info@mrfluffyfriend.com, and we'll work towards a resolution.
Best regards,
Sarah
Team MrFluffyFriend™
I placed my order and paid in full. Payment was taken from my credit card. I have NOT received my item and they have my money. There is NO PHONE NUMBER to contact them on the website! Only way to contact them is via email. I keep getting the response that my item is on its way with false tracking information that links to a blank page.
WOULD GIVE ZERO STARS IF POSSIBLE
Hello Teresa, we want to make sure your concern has been addressed. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
Placed my order October 2, still haven't received anything but shipping excuses.
Horrible people! They blame their shipping company but take zero responsibility.
Dear Chris,
We apologize for the delay you've experienced with your order. We understand your frustration and take this feedback seriously. We'll investigate this issue and ensure that you receive your XXL dog bed as soon as possible. Our team is working to improve our shipping process and communication. Thank you for bringing this to our attention.
Sincerely,
Sarah
Team MrFluffyFriend™
I'm still waiting on you mrfluffyfriend.
Not satisfied at all.
It has been 29 days since I placed my order.
Refund refund refund!
Order number 200223
Reported you to PayPal
Don't ever. Purchase from this business.
It is one of the worst experiences buying online I have ever had.
1.At the end of the day due to misleading advertising... product is NOT as pictured! (cannot stress this enough!)
2. Took much longer than delivery time frames and even longer than the extended time frame they use.
3. Ignored requests to cancel until they finally responded saying it was too late to cancel as product was on the way and I could return it when I received it.
4. finally received it... it was rubbish. Definitely nothing like pictured or described.
5. Refused to pay for return postage to CHINA after they couldn't cancel it
In the end I got 24 dollars refund to keep it so paid 74 dollars for a piece of material with hardly any stuffing.
DONT BUY FROM THIS COMPANY... THEY STATE THEY DO A LOT FOR CHARITY BUT OBVIOUSLY THEY DONT CARE ENOUGH ABOUT THEIR CUSTOMERS WHO HELP THEM DO THIS... IF THEY EVEN DO THIS.
Hello Sylvia, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service. We try to constantly improve our products and services with helpful feedback like yours.
The product is great and my dog loves it. The sizing is a bit weird so make sure you are ordering a big enough bed. Love it! Bought two more for other people they are so great!
Thank you for your wonderful review, Gardenia! We're thrilled to hear that your dog loves our product. We take pride in creating items that bring joy and comfort to our furry friends.
Your feedback about the sizing is much appreciated. We understand the importance of finding the perfect fit, and we're constantly working to improve our sizing guidelines to ensure a seamless experience for all customers.
It warms our hearts to know that you loved our product so much that you bought two more for other people. Spreading the love for MrFluffyFriend™ is truly heartwarming, and we're grateful for your support.
If you have any further questions or need any assistance in the future, please feel free to reach out. We're here to ensure that both you and your dog have the best possible experience with our products.
Thank you once again for choosing MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
I never write reviews, but I am so dissatisfied with the deception of this company. The reviews on the company website are amazing, the bed looks like something I would even sleep on, but when it finally arrived (after 3 weeks), it is NOT fluffy like the picture makes it seem, the color is an UGLY blueish grey and my dog is better off laying on the hard floor. When I went to look at the return policy, all they give you is an email to send your request to and Joyce, who seems to be the only one working for this company, sends an email back saying that I AM responsible for shipping costs to return it to CHINA when supposedly they have fulfillment centers here in the US! TOTAL TOTAL TOTAL SCAM! Do not waste your time or money buying this cheaply made bed! Joyce-if you read this, my fiance is very famous on social media and he will be letting everyone know about our experience and your fraudulent fake company.
Hello, I am sorry to hear that you were dissatisfied with our product and service. We try to constantly improve our products and services with helpful feedback like yours.
I'm so disappointed in the lack of customer service. I'm expected to file a claim with the post office, wait for the response to be told it is actually missing and send a screenshot of it to them to get a replacement bed. I'm way too busy to deal with all the hassle and I am disappointed that I didn't use Amazon. This would have already been resolved by Amazon and not questioned and required to provide a report from the post office in order to receive what I paid for. The fact that they have this disclaimer at the bottom of the 5th email I received is ridiculous. *MrFluffyFriend cannot reimburse or reship orders that were mishandled by the post office or stolen from the property* DON'T WASTE YOUR MONEY OR TIME WITH THIS SHADY COMPANY!
Hi Lorel, we apologize for the inconvenience and frustration you've experienced. We understand your disappointment. Ensuring the satisfaction of our customers is our top priority, and we strive to provide excellent customer service. In situations where a package goes missing or is mishandled by the post office, we have a process in place to assist our customers in resolving the issue. This may involve filing a claim with the post office and providing documentation to support the claim.
We understand that this process can be time-consuming, and we apologize for any inconvenience it may cause. We always aim to provide a smooth and hassle-free experience, and we apologize if we fell short of your expectations in this instance.
If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out to us. We value your feedback and will use it to improve our services.
Sarah
Team MrFluffyFriend™
Item was not as expected. No option for a return. You should give customers the option to return item free of charge if not pleased with purchase. Poor customer service. Very disappointing.
Dear Nicole, we're sorry to hear about your experience. Customer satisfaction is our top priority, and we apologize for any inconvenience. Unfortunately, you didn't provide your order number for us to check anything. Please reach out to our support team at info@mrfluffyfriend.com to discuss your concerns further and explore potential solutions. We value your feedback and are committed to ensuring a positive experience for all our customers.
Sarah
Team MrFluffyFriend™
Very satisfied with these beds. Our dogs love them. They move around the room but always come back to these very comfortable beds. I would recommend them for your dogs.
Thank you so much for sharing your positive feedback with us, Erwin! We're delighted to hear that your dogs are enjoying our pet beds and finding them comfortable. It's great to know that they keep coming back to them even with the freedom to move around. We appreciate your recommendation and are always here to provide high-quality products for your furry friends. If you have any further questions or need assistance, feel free to reach out. Happy doggy snoozing!
I purchased three large beds. I was away when they arrived so did not see the extremely poor quality. Not as advertised. Not fluffy at all, almost no filling in the centre. Do not buy
Dear Donna, we apologize for the inconvenience you've experienced with our MrFluffyFriend™ beds. Our team is committed to ensuring customer satisfaction, and we're sorry to hear about the quality issue you encountered. We would like to assist you, however, you didn't provide your order number for us to check anything. Please contact our customer support at info@mrfluffyfriend.com with your order details, and we'll work to resolve this matter promptly.
Best regards,
Sarah
Team MrFluffyFriend™
Alfie took to his fluffy day bed instantly. He goes to it regularly and even has fun trying to bury a biscuit in it for later. It was a good buy at an affordable price.
Hi Christiano, thank you for sharing your feedback! We're thrilled to hear that Alfie loves his fluffy bed and that it has become his go-to spot. It's always heartwarming to know that our products bring joy and comfort to our furry friends. We appreciate your support and are delighted that you found it to be a good buy at an affordable price. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!
Sarah
Team MrFluffyFriend™
It was very easy to order and came quickly as well. Not only do my dogs love them, as I ordered 2, my cats will sneak in on them as well whether the dogs are in them or not :)
Hi Lori, thank you for sharing your positive experience with us! We're glad to hear that you and your pets are enjoying the pet beds. If you have any further questions or concerns, please don't hesitate to reach out.
Sarah
Team MrFluffyFriend™
I got the bed for a new dog He would never lay on it Customer service gave me many resolutions to help the dog and also offered a refund A bad storm came and I put the bed on my lap He laid on it and instantly stopped trembling I leave the bed on the floor and he sleeps deeply
Dear Myrna, we're delighted to hear that your furry friend found comfort and tranquility in our MrFluffyFriend™ pet bed, especially during a challenging time like a storm. It warms our hearts to know that our customer service team was able to provide helpful resolutions and offer a refund, ensuring both you and your dog have a positive experience. We appreciate your feedback and are thrilled that the bed feels as cozy as a fluffy stuffed animal. Thank you for choosing MrFluffyFriend™!
Warm regards,
Sarah
Team MrFluffyFriend™
This is a review about Mr. FluffyFriend customer service, not the product itself. To cut to the chase, BE VERY SURE BEFORE YOU BUY, THAT YOU WON'T BE RETURNING THIS PRODUCT. To quote their webstie "If you or your fluffy friend decide it's not the perfect fit, a full refund is assured!" RIght. But, you will be paying full return costs--which means sending it back to CHINA! Even though the return address on the actual package was in New Jersey. Though I don't think the reason for return is relevant here, the reason was because my pet had passed away, and I told the company this.
When I told them that the cost of return from the US to China was more than what I paid for the product (the return cost was over $80), they courteously but unhelpfully said, "yes, return can be expensive." They offered me a 25% refund (to keep the product), and I felt I had no choice to accept. I guess I'll donate the bed to a shelter.
Dear JM,
Thanks for sharing your feedback. We're sorry to hear about your loss. We apologize if your experience with us didn’t match your expectations. We are working on adding more return centers so the return process will be more convenient. Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.
I have a great Dane that I bought this bed for. I recommend not buying of you have a large dog because there xxl bed only fits Medium size dog.
XXL Really?
Thank you for sharing your feedback, Dustin. We apologize for any inconvenience caused. Our MrFluffyFriend™ XXL bed is designed to accommodate larger breeds, and we're disappointed to hear that it didn't meet your expectations for your Great Dane. We appreciate your input and will certainly consider it in our ongoing efforts to enhance our product offerings.
Best regards,
Sarah
Team MrFluffyFriend™
Overview
MrFluffyFriend has a rating of 1.9 stars from 460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 624th among Pets sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Clive,
We apologize for the inconvenience you experienced with our product. We take customer feedback seriously and we'll make sure to investigate the reason for the delay in delivery of your order. Unfortunately, you didn't provide your order number for us to check anything. Our team is committed to improving our services. If you have further concerns, please contact our customer support for assistance at info@mrfluffyfriend.com.
Best regards,
Sarah
Team MrFluffyFriend™