MrFluffyFriend

I ordered two beds the end of November 2022. Here we are - second week of January 2023. Still waiting on those beds. I've emailed them. Crickets. Fighting for a refund now. Horrible company

Slow and evasive customer support. Not honest about information provided. Product not as displayed in the advertising. Terrible return policy. Refunds impossible. Very very long delivery process.

This bed looks comfy online but I am really disappointed. The bed barely has any stuffing and you can feel the ground through it. My dog is old and she cries and won't even sleep on it.

Bought a bed and it was never delivered... having been asking for 6 weeks for my money back. Excuses excuses DO NOT go near them... they are fraudsters

Got a tracking Number, which just shows it continually leaves Jamaica NY for the Post Office, but USPS never receives the item. Looks like it must be coming from China so the USPS tracking is baloney, buy a dog bed from a reliable company and MrFluffyFriend is not it. It would be nice if they actually told the truth about where its supposedly coming from and what actual shipping is, but apparently not an honest company. A Clue is there is no business address for their website!

MrFluffyFriend is a scam. They steal your money and never ship your purchase. It is downright fraud by scumbags preying on Australians who love their dogs.

This item was packed in a very, very small bag. I did not unwrap it, knowing what was inside wasn't the dog bed I ordered: an XLG. I told the company I wanted to return it because I knew it wasn't what I had ordered. They debated me over ten times over email. Finally, they said I could return it, but it had to be shipped to China! The item was shipped from NJ. I told them had I known their return policy mandated a return to be sent to China; I told them I would NEVER have ordered it.
Eventually, I opened the bag, and not to my surprise; this was not the dog bed I had ordered! It was a cat bed! This bed is NOT extra-large (see what I ordered). I emailed them again and said, "I told you this wasn't what I ordered and expected a full refund.' I said I would ship it back to where it came from, JANE, NJ. This company, BTW, is shady; Google them.

The pet beds are great. Had to get a second one. My cat never leaves her bed, but I wanted to put one outside for her to be warm and comfortable all the time. Thank you!

Ordered this for our dog who has anxiety and doesn't sleep well. Gave it to him for Christmas, not only does he love it, but so does his girlfriend, our other dog. Ordering another one now

Bed arrived timely and in excellent condition; color is very nice. Washed it once and came out as fluffy as ever. Dog loved it at first sight and keeps him very calm when I'm away.

My order has not arrived. Tracking number not recognised by Australia post. Emails just get generic replies. I wish I had looked at reviews before I ordered. DO NOT USE this company.

I received the catastrophic Fluffy bed, a package the size of a box of corn flakes, bed made with a VERY light material. Weighed about 1 kilo.
My dog lay once on it and deformed it. I had ordered a large bed, but receive a medium. So thin, that the weight of the dog makes him touch the ground. You give 30 days warranty. I paid 98$ for it. To return it, I was obliged to get your tracing system, $ 100, plus the cost of stamps. A real joke. Fluffy people does not need tracking, but that is his way not to give your money back. This is dishonesty. I was so frustrated that I threw the dog bed in the trash. Their passion for the comfort of our four-legged friends is the greatest hypocrisy coming from this country.
When I complain, I receive that kind of letter. (make shorter) "Please know that we take pride in providing the best quality of products. We'll use your feedback so that we can improve it. Call us for further help. We will give 15% of refund if you keep the bed. Thank you for helping us to improve our service.
Gilles Dubois
That is all the help you will receive from this people.

MY ORDER #******* - WAS NEVER DELIVERED - I WANT A REFUND IMMEDIATELY. YOU WITHDREW MY MONEY ON 5. 2. 22. IT IS NOW 6. 1. 22 AND I NEVER RECEIVED IT. PLEASE REFUND MY MONEY AND RESPOND TO THIS EMAIL. I REPORTED THIS TO THE FEDERAL TRADE COMMISSION.
Report number: *******

VIRGINIA BOLINGER, ESQ
*******463

Total garbage from CHINA. Way over priced. Try to return it and you have send it to CHINA!
Reviews on their site are totally fixed, all 5 stars. Nothing else. I feel totally ripped off.

Yes, this bed looked amazing and the reviews on their website sounded great! So I ordered one. It took me several weeks to get the bed and when I did I thought it was a joke. It was packed in a cube form inside plastic wrapping. There were no instructions, or even a notice from the company. The bed was flat so I e-mailed Customer Service and received instructions that said to allow it to sit for 2-3 days until it fluffed up, and also to give it a slight shake to move the stuffing around. I followed their instructions, but unfortunately nothing happened. Sure there is stuffing inside, however it is all clumped together and doesn't spread apart. It's now been 3 weeks, and the bed has not fluffed up. I contacted them to see how to return it. Well...you need to return it on your own, pay for it on your own and the company is in China. It would cost me more than half of what I originally paid to do this. They also offered a 10% discount on the total cost if we decided to keep it. I threw my hands up, promised myself to read ALL reviews and decided to keep it and donate it to a shelter, besides my dog did not want to sleep on it. So my review is simple DO NOT BUY FROM MR. FLUFFY FRIEND!

I don't like to write negative reviews on a products, but prospective buyers should be aware with this purchase. What the company describes and what they picture on their website and what you receive are very different. My husband found this product and ordered it. We were looking forward to receiving the bed, as the pictures show it as full, dense and comfortable. To say we are disappointment by what we received is an understatement. I feel defrauded by false advertising. This bed has zero support, it is not full or dense, somewhat of a flat pancake. It is made of cheap clumpy foam that you can feel throughout. It will likely fall apart within a few months if not sooner. The quality is like the cheap and horribly made stuffed animals you win at a fair or as a video game prize. I contacted the company within hours of receiving the product, it took 48 hours for them to get back to me and two additional emails to get the return info. Not only is at your own expense to send this substandard product back but you have to send it back to China. We paid $83 for this and quite honestly, we wouldn't recommend if it were $20.

Just received this poor excuse for a dog bed quality is truly rubbish nothing like what was advertised I'm afraid I wish I'd read all the reviews on this company before I ordered shame on them for not being truthful re the quality I ordered X-Large it's not big enough for my cat very disappointed.

If you buy a bed you will spend hundreds of dollars for a bed that is Slightly better than dollar store junk! Don't waste your time! It's is a total scam and complete garbage!

I wish I had found this site before buying a Mr. Fluffy Friend dog bed. All of the comments about the poor quality of the product and a bad return policy match my experience unfortunately. My dog didn't like the bed and wouldn't use it. And it was smaller than expected as many reviews noted. Considering it was about $50 I tried to get a refund and when I contacted the company I was offered a 15% refund or to return it to an address in China. The policy made clear they'd inspect the bed once it was received and determine if the refund would be issued. I didn't want to go through the hassle of returning to be told there was a defect and then receive nothing. It definitely wasn't an easy return process so I took the paltry refund, but would never buy anything from them again. As others noted all of the reviews on their site are positive and you can't leave a negative review. Lesson learned. And I see that a Mr. Fluffy Friend keeps responding to these negative reviews that an order number isn't provided so they can't help. Well my order number is *******, so let's see if their bot just replies with its usual canned response.

Henkie absolute loves his new bed, fast delivery for international shipment of 7 days. Fast reply from customer support within 2 hours. Overall satisfied