Do not under any circumstances buy this dog bed. It's poor quality, very thin, stinks of plastic and is grossly overpriced. I am gutted I wasted my money on this item not fit for a Sunday market.
All my boys love their new pet beds. Very fluffy and soft! I recommend these to all fur parents who wanted something really great bed for their lovely pets. 5/5
Hello Joyce, thank you so much for your wonderful review! Getting positive feedback from fur parents we serve is always a joy. Thanks a lot!
My dog loves the blanket, she likes to be against the raised edge. It has a waterproof backing which is also really useful as she licks herself. This was a good buy for her and me.
Dear Eileen, we're thrilled to hear that your dog loves the pet furniture cover, and you find it practical with its waterproof backing. Your satisfaction is our priority, and we're delighted that it was a good buy for both you and your furry friend.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
I ordered and paid for 2 beds as a gift on October 31. Now November 25 and no delivery yet! Not happy at all. I track the shipment and it's in Jamaica New York facility for over 3 weeks? Total BS.
Dear Stephen, we apologize for any inconvenience you've experienced. We've sent tracking details and updates via email. Kindly check your inbox, spam, or junk folders. If the issue persists, please contact our customer support at info@mrfluffyfriend.com for immediate assistance.
Best regards,
Sarah
Team MrFluffyFriend™
After waiting for 2 months I received this product damaged to which they replied that their product was inspected before it left their business so it must have happened on route. The bed was stuffed into a plastic bag and taped with packing tape. They were willing to send a replacement but another 2 month wait on a product that was
Promised in 7-13 days was unacceptable, they did give me a 30% refund but DO NOT ORDER FROM THESE PEOPLE, the product is thin and does not look anything like the picture and just to let you know this bed comes from China so returns are next to impossible and expensive
Hello Lena, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.We try to constantly improve our products and services with helpful feedback like yours.
I ordered fluffy beds for my dogs.
Well described on the Web site.
They are truly high-quality products.
Different sizes, reasonable prices.
Very well packaged too,
Spot on.
Dear Trudy, thank you for your kind review! We are thrilled to hear that you are satisfied with the high-quality fluffy beds you ordered for your dogs. Our team takes great care to provide accurate descriptions on our website, and we're delighted that you found them well-described.
We take pride in offering different sizes to accommodate pets of all breeds and ensuring our prices remain reasonable. It's excellent to know that you were pleased with the packaging as well.
Your satisfaction is our priority, and we truly appreciate your support and feedback. If you ever need anything else or have any questions, please don't hesitate to reach out.
Thank you for choosing MrFluffyFriend™!
Sarah
Team MrFluffyFriend™
The minute the gift was unwrapped our cat stretched out and loved it. Now I never see her not on her new bed. Could not be more pleased! Thank you so much Mr Fluffy!
Thank you for sharing your wonderful experience with us, Beau! We're absolutely thrilled to hear that your cat loved her new bed right from the moment it was unwrapped. It warms our hearts to know that she's enjoying it so much and spends most of her time on it.
Your satisfaction is our priority, and we're delighted that we could bring joy and comfort to your feline friend. If there's anything else we can assist you with in the future or if you have any questions, feel free to reach out. We're here to ensure your pet's happiness and well-being.
Thank you once again for choosing MrFluffyFriend™!
Sarah
Team MrFluffyFriend™
Bed runs small. Must be based on Chinese dogs. Order a size larger than sizing chart.
Returning to China, probably never happens.
Bed is marginal quality. Will need to buy another bed soon.
Thank you for sharing your feedback, Ronald. We apologize for any inconvenience you've experienced. We appreciate your suggestion to order a size larger, and we'll review our sizing charts for potential adjustments. Our team is committed to continuous improvement, and we value your input. If you have any further concerns, please reach out to our customer support team at info@mrfluffyfriend.com, and we'll do our best to assist you.
Best regards,
Sarah
Team MrFluffyFriend™
Sizing guide on site is inaccurate, perhaps intentional, so that when you ask for a refund, they only give you the runaround along with an offer to buy a SECOND bed at a discount! After second request, they offered a refund of 15% (not 100%) There is no US site to return to, you have 30 days to return to their CHINA address- and the meter is ticking as they stall in returning your emails, with vague answers, no phone number or return address offered. Picture is my 5.5 pound dog in recommended XS bed. DO NOT WASTE TIME & MONEY!
Dear Beth, we sincerely apologize for your experience with our product and service. We take your feedback seriously and will investigate the issues you've raised to improve our services. We strive to provide accurate information and ensure customer satisfaction. Unfortunately, you didn't provide an order number for us to check anything. Kindly contact our customer support team at info@mrfluffyfriend.com for assistance.
Best regards,
Sarah
Team MrFluffyFriend™
The adjustable dog bowls we bought were supposedly on sale for $77. We thought it'd look great in our new kitchen. The structure is chintzy plastic and worth less than half the price.
Hello Lucy, we appreciate your feedback and apologize for any disappointment. We take product quality seriously at MrFluffyFriend™ and are committed to ensuring customer satisfaction. Unfortunately, you didn't provide your order number for us to check anything. Please reach out to our customer service team at info@mrfluffyfriend.com, and we'll gladly assist you with a resolution.
Best,
Sarah
Team MrFluffyFriend™
At 70 years old I have had umpteen 4 legged family members and many choices of bedding for them, always looking to provide the best comfort. Seeing the MrFluffyFriend website picture of the sleeping dog I saw the perfect Christmas gift for Bertie my 10 year old Jack Russell X Scottie. When I unpacked the bed and ruffled it up a bit I knew it would be a shame to make him wait until Christmas day! I get comfort seeing him sleep so well and Bertie certainly snuggles into the soft plush cushion, nose buried deep into the surround, So 5 stars from Bertie & me, and money well spent I think. Just one observation in hindsight that I might have ordered a larger size, but Bertie is not complaining!
Dear Pamela, we're delighted to hear that Bertie is enjoying his MrFluffyFriend™ pet bed! It warms our hearts to know that he finds comfort in our product, and we appreciate your thoughtful review. Your feedback is invaluable to us, and we'll certainly consider offering a variety of sizes to better cater to different furry friends.
Thank you for choosing MrFluffyFriend™ for Bertie's cozy haven. Wishing you both a joyous holiday season!
Warm regards,
Sarah
Team MrFluffyFriend™
This company is appalling. They send out items weeks late. They ignore your emails until the item is delivered, and then try to barter with you over a refund, negotiate over giving you a full 100% refund as advertised on their site. The advertising is DELIBERATELY MISLEADING, it gives the IMPRESSION that they have many addresses and places to send your item back for a refund, but in reality it is ONLY RETURNING BACK TO CHINA, no more localised returns addresses given, which makes refunds impossible.
" Simply return your package to our nearest warehouse and you will receive a refund within 7 business days"
This company PRETENDS to be helpful AFTER the fact, pseudo helpfulness, pseudo customer survive "support", and the name given is also misleading, it "sounds" European, JANET, all give the impression they want to create, the illusion of having a base outside of CHINA!
Returns back to China outweighs the cost of the original item making a refund null and Void.
Hi Louise,
Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again. Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
My little 14 year old dog loves his bed, I am so happy with this purchase. I have bought other dog beds, however none are made to be as comfortable as the fluffy bed we received.
Dear Swanhild, we're thrilled to hear that your 14-year-old dog is loving his new bed! It warms our hearts to know that our MrFluffyFriend™ Bed has provided comfort and happiness to your furry friend. Thank you for choosing us, and we're here to ensure that both you and your beloved pet have a wonderful experience with MrFluffyFriend™ products.
Best regards,
Sarah
Team MrFluffyFriend™
My dog loves his new bed and he doesn't want to go out. He all day lying on the bed. Customer Service is fine maybe because I'm kind to talk so their answers are very kind.
Hi Victoria, thank you for sharing your positive feedback. We're delighted to hear that your dog is loving his new bed and enjoying his time on it! It's great to know that he's so comfortable and content that he doesn't want to leave it. We strive to provide excellent customer service, and we're glad to hear that your experience has been positive. If you have any further questions or need assistance, please feel free to reach out. Thank you for your kind words and for choosing MrFluffyFriend!
Sarah
Team MrFluffyFriend™
This is a scam company. The product is not as advertised. No support and nothing like the videos and pictures. If you request a refund they ask you to ship the product back to China. DO NOT BUY FROM THIS COMPANY. I am going to contact my credit card company to see if I can get any relief from this scam from the bank.
Hello Peter, We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
Is Mr Fluffy Friend a legitimate company?
"This is a SCAM"
No padding, no support, sizes on website not same as you're going to get. Smells horrible, I'm sure some sort of toxic chemical in the fibres. STAY AWAY…ITS A SCAM! Took forever, stinks and flat
Hello Norman,
Thank you for sharing your feedback. We are sorry to hear about your negative experience. We try to constantly improve our products with helpful feedback like yours.
Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
I ordered 2 x-lg dog beds for our dogs for Christmas which didn't arrive until after Christmas. The beds were smaller than I thought we have 80lbs dogs, but these x-lg beds will only accommodate a 30-40lb dog. I contacted MrFluffyFriend to return these and received return info stating I was responsible for the shipping cost. Upon attempting to return these I learned the return shipping cost was over $500 for a $125 original cost. I will be eating these changes and never buying anything from China online again.
Dear Steve,
Thank you for sharing your feedback. We apologize if it took longer than you expected for your order to be shipped and that you're not satisfied with the size of the pet beds you received. We would like to make things right. Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to assisting you!
I purchased 2, a small and a medium. My smallest dog uses both! The dog I bought for wants nothing to do with his! Oh well. My maltese loves them. Soft, squishy and cozy.
Thank you for sharing your feedback with us, Sharalyn. We're thrilled to hear that your smallest dog enjoys both the small and medium beds, finding them soft, squishy, and cozy. It warms our hearts to know that your Maltese loves our beds.
We understand that dogs have their unique preferences, and we're sorry to hear that the other dog you bought it for doesn't seem interested. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us at info@mrfluffyfriend.com. We're here to ensure you and your furry friends have a wonderful experience with our products.
Thank you for choosing MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
SUPER DISAPPOINTED. Ordered an XL, looks like a medium size. Too small for both of my dogs. Quality VERY POOR :( If I had paid only $10 for each bed that would have been too much. Who can you trust anymore to deliver quality products?
Hello Margaret,
Thank you for sharing your experience. This will definitely help us improve our products and services. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can assist you further. You can contact us via email at info@mrfluffyfriend.com.
Beds arrived when promised. A little confusion with one, but got my question answered quickly. Our pups weren't sure at first, but they are used every day now...they love them, and so do we!
Thank you for sharing your wonderful experience with MrFluffyFriend™ beds, Regina! We're thrilled to hear that the beds arrived as promised, and we apologize for any confusion you initially experienced. We're glad we could quickly address your question and provide the support you needed.
It warms our hearts to know that your pups have grown to love their new beds and are using them every day. We take great pride in creating products that bring comfort and joy to our furry friends and their owners.
If there's anything else we can do to enhance your experience or if you have any further questions, please feel free to reach out. Your satisfaction is our priority, and we're here to help in any way we can.
Thank you once again for choosing MrFluffyFriend™ beds!
Sarah
Team MrFluffyFriend™
Overview
MrFluffyFriend has a rating of 1.9 stars from 460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 624th among Pets sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Robert,
Thank you for your review and we are sorry to know about this. We strive to provide high-quality pet beds and we are truly sad to know you are unsatisfied with the one you received. We would like to make things right for you. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to assisting you further!