• Meals On Wheels

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Overview

Meals On Wheels has a rating of 1.83 stars from 67 reviews, indicating that most customers are generally dissatisfied with their purchases. Meals On Wheels ranks 136th among Food Delivery sites.

  • Service
    25
  • Value
    24
  • Shipping
    12
  • Returns
    7
  • Quality
    24
Positive reviews (last 12 months): 7.1%
Positive
1
Neutral
1
Negative
12
14
See all photos
How would you rate Meals On Wheels?
Top Positive Review

“A Senior who receives MOW”

Eddie P.
2/14/23

I'm writing in respond for my friends mother at 90 years old who is a receiver of this service and she wants to thank the wonderful fellas that bring her meals to her front door out. She also wants to share with everyone her creative ideas using recycled food trays she gets daily as meals are served. It's keeps her motivated doing her art projects because it's keeps the mind healthy and strong. Thank you to everyone at Meals on Wheels for the wonderful service.

Top Critical Review

“Meals on Wheels Newport News”

Christine H.
1/9/24

Meals On Wheels food is no longer edible. Meals of thin chicken breast and pork chops are overcooked and dry and hard to cut and eat. Noodles are so overcooked could be described as "good for wallpaper hanging" Veggies overcooked, some out of cans uncooked. Occasionally get good food that appears left over from perhaps city or state function and donated to MOW, then to us delivered in crumbling appearance. It was once better. Today I stopped my donation. Will look for better help source. Delivered and paper or plastic bags with some time spills occurs.

Reviews (67)

Rating

Timeframe

Other

Thumbnail of user kathleens1931
3 reviews
6 helpful votes
December 27th, 2023
• Updated review

Absolutely the worst. Over the past two years the company who prepares meal for Meals on Wheels has been serving rice that is partially to uncooked rice. Uncooked rice is NOT SAFE TO EAT. Food is sometimes rancid but disguised with some weird sauce or chili pepper. Those who have witnessed the meals say what's being served amounts to elder abuse. This company's alleged philosophy is "they'll eat it if they're hungry enough. Rumors abound re: disappeaing supplies and the rotation of most meals that are at least a year old. These get are newly dated about every 2 months.

Service
Value
Quality
MOW Pocatello Don't eat the rice!
September 13th, 2023
• Previous review

Uncooked or partially cooked rice has a high risk of food poisoning for the elderly. Ask Alexia, Siri or Google etc. "Is uncooked rice safe to eat?" Like Webmed, Healthline etc. say "NO." It has a bacteria that will contaminate any thing it touches. Pocatello, ID. MOW piles other food on top of it or mix it up as fried rice or add chunks of salmon that smells so bad. It's cooked with the thought "if they're hungry enough they'll eat it." Complaints do NOT equal ungratefullness.

Service
Value
Quality
Thumbnail of user christineh2354
1 review
4 helpful votes
January 9th, 2024

Meals On Wheels food is no longer edible. Meals of thin chicken breast and pork chops are overcooked and dry and hard to cut and eat. Noodles are so overcooked could be described as "good for wallpaper hanging" Veggies overcooked, some out of cans uncooked. Occasionally get good food that appears left over from perhaps city or state function and donated to MOW, then to us delivered in crumbling appearance. It was once better. Today I stopped my donation. Will look for better help source.

Delivered and paper or plastic bags with some time spills occurs.

Thumbnail of user laurap44
4 reviews
30 helpful votes
January 1st, 2019

Review 1: the people who work there are fine and helpful. However, the volunteers who deliver are low quality people. Meals show up about 50 % of the time. Not good if you are dependent on this service. Today is New Years Day. No delivery arrived yesterday, so nothing to eat today. Tomorrow is Wednesday. THey don't deliver on Wednesday. Usually you get a frozen meal for Wednesday before Wednesday arrives. So, I guess I won't eat tomorrow either.
One day, someone came, rang my door bell once. I was in the livingroom about 8 feet from the door. I went to the door struggling because it is hard to walk. When I got to the door, she was at the end of the street about to turn. I tried to hail her to no avail. At least that was earlier in the day. I called senior plus. They were able to send a deliverer from next town over. They contacted my actual deliverer said "I'm done. I'm going home". Not impressed.
Review 2: I just upgraded the stars because I am impressed they deliver despite almost no resources. They say they give 30% daily requirement of protein. Not true. Not all meals have protein. 30% is not enough. I am always hungry. For a long time I had nothing to eat on weekends. That was hard. But now they are delivering frozen meals for me to eat on weekends.
Today my meal fell on the floor. None of it was rescued. So I will not eat today. They are doing what they can within resources available.

Thumbnail of user sandrar2412
1 review
4 helpful votes
December 12th, 2023

Food is awful. Hunks of broccoli stalks, chunks of unseasoned tofu, just awful. Offered to dogs and they wouldn't touch it. Will cancel.

Service
Value
Quality
Thumbnail of user jaquiem
46 reviews
309 helpful votes
September 27th, 2018

Really helped my granny a lot during some months she was on this service and during which time I could not run lunch over to her and Doordash was getting way too expensive. Some of the volunteers aren't very sunny or well-dispositioned, but the service itself was a god-send.

Thumbnail of user pegyjean4
1 review
3 helpful votes
November 12th, 2023

Only 5 days a week, 1 a day. It is 3 pm, very hungry. Took 2 bites, couldn't eat. Maybe later. Food not good.

Products used:
Some of the food. Threw most out Could not eat it. Made me nauseas. I am 78. Worked 60 years. Sad there are not better resources for Seniors.

Thumbnail of user jtt16
2 reviews
7 helpful votes
December 5th, 2023
• Updated review

More time is needed before they leave to let them in! They are supposed to be use the buzzer system and be buzzed in yet some don't know how to use it and will call on their cell phone! I answered a call that was made by their cell phone but no one said anything so I went downstairs to let them in but they had already left! They have it written on the instruction sheet to buzz to be let in yet still use their cell phone!

Missing deliveries and food items
November 28th, 2022
• Previous review

I had a missed delivery the day after Thanksgiving! As for the meal the day before Thanksgiving it was missing items, there was supposed to be a slice of pumpkin pie and a small container of cranberry sauce yet neither item was there, and instead there was a cornbread muffin! Luckily, I had purchased a slice of pecan pie days before and wasn't without a dessert! There was no slice of bread with today's meal! The food is ok but why is a hotdog served with vegetarian baked beans? The people packing the meals should double check to make sure each item is placed in the order!

Service
Value
Thumbnail of user normao95
1 review
2 helpful votes
August 26th, 2023

Recently started my mother on MOW and quality and quantity do not match the cost. The food is horrible, too much salt. We have only received one half-pint container of milk and what they call breakfast is not breakfast with expired cream cheese or tiny container of "fluff."
Food delivery is late The volunteer deliverer said she would always be late she likes to talk.
We tried calling but everything goes to voicemail and maybe they'll call back in a day or two.

Tip for consumers:
Do not think food prepared under ADA guidelines.

Products used:
Adjustment

Service
Value
Shipping
Quality
Thumbnail of user md777
1 review
2 helpful votes
November 16th, 2023

Liver had green color on it. Who knows where they get the food? Also, I was told call medicaid for services MOW claims to have
Housekeeping, repairs, and ramps built. They said call medicaid. I believe it is all B.S.

Thumbnail of user sarav284
1 review
23 helpful votes
October 15th, 2022

My poor old parents have been getting meals on wheels. I wish I could give them zero stars. The meat and veggies are rubbery and inedible. The deserts are the worst I've ever seen. Lumps of something unrecognizable. The sandwiches are made with the cheapest lunch meat imaginable. Some type of fatty salami. I would never recommend this company.

Thumbnail of user kathleenf611
2 reviews
2 helpful votes
November 17th, 2023

I am a homebound senior with very low income, who lives in Albuquerque, and I have always appreciated immensely the 'Meals on Wheel' program. The meals, until recently, have been quite good. I don't know if there's a new chef or not, but for the last couple of months the meals have been awful. Very tasteless, little meat, etc. One meal had a slice of ham so fatty that I couldn't eat it or cut off the fat, there was too much. Another meal was pork and it was so touch I couldn't even cut it with a knife. When I did finally get a bite off, it was too tough to chew. Today I had what was supposed to be a chicken enchilada. Fatty chicken, just a few little pieces of tortilla. These are not good quality meals.

Service
Thumbnail of user faithj81
1 review
11 helpful votes
April 3rd, 2023

I set my expectations low but this mow's cannot even be called food. And some of the crap was spoiled. Is this how the rich United States feeds it's elderly human beings. Somebody is getting rich off this scam. Just so disgusted. And what is that foul smell all the food has. Same smell mow's had 25 years ago when my parents had this crap. The folks who provide this meals are despicable. They should eat this crap and feed it to their families.

Thumbnail of user kristylyn66
1 review
2 helpful votes
October 12th, 2023

I got warm meals delivered Mon thru Fri. They'd run out of milk or even run out of meals. They did not properly prepare ahead for snow days either. The meal portions were smaller than the proper amounts also. But worst of all meals would be delivered that were not sealed properly. Sometimes having spilled out into the grocery bag it was being delivered in. When you called them, they never offered to send a new meal and they gave you attitude. Like you had no right to complain. Over-all it was a horrible experience. I know farmers who treat there pigs better than they treated me. I am now with Mom's Meals and could not be happier.

Service
Value
Quality
Thumbnail of user yukid3
1 review
19 helpful votes
March 10th, 2021

The meal is ok at times, fruits can be damaged (see orange picture below) the people that deliver the food are sociable sometimes; but, if you ever have to talk to those that work at the location, good luck! They can certainly be replaced... Whenever they answer the phone, they make you feel like they are doing you a favor by answering the phone. Perhaps, they forget they have a job because of us...

Service
Value
Quality
Thumbnail of user pamd464
1 review
15 helpful votes
November 17th, 2022

I should warn any prospective clients - my dog won't touch this food! It is AWFUL. This program is supported by taxpayers and I'm sure it would not be, if the taxpayer tasted the food. They have no delivery schedule so when the food finally arrives, it is thawed and unhealthy for consumption. I'm sorry I couldn't give this review a negative star. You will get no nourishment from the food and neither will your pets

Tip for consumers:
Bad food do NOT subscribe. The food & delivery will sicken you

Service
Value
Shipping
Quality
Thumbnail of user celines50
1 review
14 helpful votes
September 29th, 2022

I doubt the food is prepared under ADA guidelines. It's atrocious! Boiled potatoes and spaghetti without tomato sauce is not food. The previous vendor tried to make delicious food and they succeeded at making my 95 year old grandmother eat. Not this new vendor. It'd better if they just delivered the milk, juice and bread and butter. The rest of it gets thrown in the garbage by my grandmother and I don't blame her.

Service
Value
Quality
Thumbnail of user lisar1678
1 review
44 helpful votes
June 6th, 2021

My mother used meals on wheels while recuperating from a broken hip. After only 2 weeks she canceled the service. The meals were unacceptable. She was paying for a lump of disgusting meat not fit for a dog, green beans which turn rubbery when microwaved. The same meals each week. You need to do better for our elderly and disabled. You can buy a better meal off the dollar menu at McDonald's.

Service
Value
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Thumbnail of user jimb2527
1 review
7 helpful votes
January 5th, 2023

I received M's on W's for about 6 mos and had to discontinue as it was killing me. I gained 25 lbs, and experienced kidney failure with blood chemistry all over the map, resulting in life threatening conditions.

Besides mostly horrible frozen dinners from Jackson, Mississippi which is reportedly produced by certified nutritionists and properly trained chefs (that's a crying matter laugh) the taste and food quality is generally low grade that could be pitched at Wal-Mart for one fourth the price M's on W's reportedly pays.

The there is all the low grade tossed in this nits of sugary treats and juices. Non of these should be consumed by anyone but certainly by anyone who is unhealthy which is probably 90% of the people receiving this poison.

Though a small percentage of the "food" is acceptable occasionally in very small amounts, as a daily intake, the total package turns out to be killing doses of poison.

These include unhealthy oils, most likely trans fats, little to no omega 3s, very little whole animal products are stretched out with carbs, way too much carbohydrate including sugars. Overly processed foods; any fruit is processed.

Thumbnail of user sarahd1381
5 reviews
17 helpful votes
December 23rd, 2022

Parent was receiving food. Delivery ppl would only take a minute for elderly to reach door and leave. And say parent did not ans door. Nor ans tel as parent had to walk back to tel. Very slow. Ended up in hospital. Then MOW rude person says no food as route full….on waiting list. We know this is revenge because parent complained. Beware the scam run on our elderly.

Service
Value
Quality
Thumbnail of user robertp4319
1 review
8 helpful votes
January 4th, 2023

I had a medical appointment, when they came and since I wasn't home to answer, they called the cops on me. When I got home, there were police cars everywhere. I didn't know what was going on. Their food tastes like $#*! and I can't eat half of it because I have no teeth. Its not their job to call cops on a person, they should just leave the food if nobody answers.

Tip for consumers:
Food is rubbery

Products used:
Spaghetti

Service
Value
Quality
Thumbnail of user lindam5533
1 review
9 helpful votes
June 8th, 2023

First of all, shout out to all the folks who volunteer their time & effort to making sure the food reaches those who need it. Thank you.
That being said, I'm disabled, VERY bad knees & degeneration of the disks in my lower back, so standing at the stove, cooking, is quite painful. I opted for the once a week frozen delivery, since I can't make it to the door in a timely manner. Now I don't know about the daily, fresh meals, but I pray they are better than the nasty, frozen meals. I don't know who thinks up these dinners, but there are few of them that are even edible! Most are bland, or consists of ingredients that don't go together, which makes these dinners inedible. I've had the cheap tv dinners that tasted better! I think there should be an anonymous survey given to the folks who receive these meals. That way, maybe whoever is in charge, can find a better distributor for frozen meals that are actually palatable, instead of the garbage being distributed now.

Service
Quality
Thumbnail of user juliep70
1 review
20 helpful votes
June 18th, 2019

My mil is in her 80's and she has Dementia. The food that was delivered at 10:30 was to be the only meal. Let me explain it another way. If they are going to help the elderly, then do what you can to show some compassion not signs they should get food stamps. The elderly should consume as many calories as they can. The Meals On Wheels get this one meal they call "Between lunch and dinner." That meal should help them a lot. 836 calories is nothing. Great idea if they can put in as many calories as the drivers eat a day. Do not brag

Thumbnail of user connier214
1 review
43 helpful votes
October 17th, 2020

Some of the meals were very good and nutritional with meat, vegetable, and fruit. Then it gets so bad the food is not edible. For example hot chilli powder and chilli peppers. Would you feed a child something like this! Or FROZEN boiled egg dried toast for dinner, or pumpkin in scrambled eggs, or worse sour milk in scrambled eggs, or ham and bean soup with lime. For barbecue chicken the sauce is Heinz 57. Yuk! I go to pick up my frozen meals the person that delivers to my vehicle doesn't wear a mask.

Thumbnail of user eddiep165
1 review
2 helpful votes
February 14th, 2023

I'm writing in respond for my friends mother at 90 years old who is a receiver of this service and she wants to thank the wonderful fellas that bring her meals to her front door out.
She also wants to share with everyone her creative ideas using recycled food trays she gets daily as meals are served. It's keeps her motivated doing her art projects because it's keeps the mind healthy and strong. Thank you to everyone at Meals on Wheels for the wonderful service.

Products used:
Meals on Wheels

Service
Value
Quality
Thumbnail of user web11
1 review
11 helpful votes
June 21st, 2022

An agency offered me meals on wheels following my surgery. Seemed like a good idea at the time since I was not able to do much for myself. Wrong. The unseasoned, unflavored, low quality, bizarrely sauced glop neither provided nutrition nor healing. It depressed me as the days went by. At least I was able to add condiments and flavor where I could and rinse the bad-tasting mystery sauces off the meat. Terrifies me that someday, I might not be able to do this in my future. I cancelled it. Wasn't worth continuing it to get small cartons of milk for coffee.

Tip for consumers:
If you are lucky, some cities offer multiple menus: hot meals versus cold meals, ethnic

Service
Value
Quality

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