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Meals On WheelsReviews 74

1.4

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Meals On Wheels Reviews Summary

Meals On Wheels has a rating of 1.4 stars from 74 reviews, indicating that most customers are generally dissatisfied with their purchases. Meals On Wheels ranks 164th among Food Delivery sites.

service
30
value
30
shipping
13
returns
8
quality
30

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Bhutan
1 review
1 helpful vote
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Terrible managment
July 24, 2025

The lady running this is impossible work for, even if you volunteer. I quit because if her. Then as a senior citizen she would hound me for money for M. O. W. So I stopped it. She d3mands I say nothing about the program. But the way she treats people needs to be told

Date of experience: June 24, 2024
California
1 review
0 helpful votes
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I am writing this review on behalf of my parent who is age 76. No cognitive impairments, but chronic health conditions and physical disability. She got the meals to supplement the time it takes to cook and also because at times her body is wrecked with pain and family members cant consistently cook for them... But please be where that this company is giving vulnerable aging adults spoiled food, moldy food (saw it for myself and was shocked! About a month ago my parent had stomach cramping soo extreme she had an emotional break and we went to the ER. Then today, I get a call that they ate another one of the meals that were delivered Tuesday, and was eaten on Wednesday5/28/2025 for lunch. Crying, stomach cramping to where they wanted to curl into a fetal position. This is both traumatizing, to me and my parent. They try to force you to sign a consent... my parent had me to read it... and she declined... read the fine print. Do not let them get away with this... people we talked to say they have thrown them away. What a disgrace to give non edible foods. Lastly, we have called to share the experiences and excuses excuses excuses. No one takes accountability and I have had my parent cancel this organization. Its not offering assistance, its offer guilt grief discomfort and ER visits--sad and upset adult child... California

Date of experience: May 28, 2025
Ohio
1 review
1 helpful vote
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I live in Fremont Ohio and at one time was considering of giving meals on wheels a try but after my neighbor next door gave some of her meals from meals on wheels to try I actually got sick from them. So that definitely changed my mind. More than a few times I have overhear the gossip the drivers talking about the residents and even yelling down the hallway. Just recently a female meals on wheels driver was knocking on my neighbors door my other neighbor that lives across from me opened her door up an told my neighbor that she needs to leave!

Date of experience: March 6, 2025
Canada
0 reviews
1 helpful vote
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My father who is senior, and not very fluent in french has repeatedly been asked if he speaks french when being addressed your delivery staff. It may be worthwhile to provide a few moments of sensitivity training to your delivery workers and perhaps let them know that the last thing seniors who are in a position where they need meals delivered, do not need to deal with staunch 'provincialists' who have no issue making seniors jump through linguistic hoops when their order is being delivered. Our subscription is now cancelled. Do better.

Date of experience: October 15, 2024
Canada
1 review
0 helpful votes
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I was VERY disappointed with the quality of the food. Every dish was LOADED with sugar whether the meatloaf, veggies, meat balls etc. I ordered several dished to try and will NEVER order from them again.

Date of experience: June 19, 2024
Mississippi
2 reviews
0 helpful votes
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Poor service
May 15, 2024

They failed to deliver food for my wife again and she depends on that food so the only thing she had to eat was a protein shake. I can understand that this might happen occasionally but it is beginning to be a habit

Date of experience: May 15, 2024
Australia
1 review
0 helpful votes
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Disappointed with the meals. No chicken In the chicken but lots of numbers, l don't think this would be very healthy. And one little piece of meat in the casserole 😔

Date of experience: May 14, 2024
Canada
3 reviews
0 helpful votes
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The meals are very tasty The delivery people are nice and friendly.The staff inside Mowl complain and complain about too much emails they say.Well there very good at ignoring the emails.There supposed to be there to answer the clients questions regarding there services.They must think we are mind readers.

Date of experience: May 9, 2024
Virginia
1 review
4 helpful votes
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Meals On Wheels food is no longer edible. Meals of thin chicken breast and pork chops are overcooked and dry and hard to cut and eat. Noodles are so overcooked could be described as "good for wallpaper hanging" Veggies overcooked, some out of cans uncooked. Occasionally get good food that appears left over from perhaps city or state function and donated to MOW, then to us delivered in crumbling appearance. It was once better. Today I stopped my donation. Will look for better help source.

Delivered and paper or plastic bags with some time spills occurs.

Date of experience: January 9, 2024
Idaho
3 reviews
7 helpful votes
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Elder abuse
December 27, 2023
Updated review

Absolutely the worst. Over the past two years the company who prepares meal for Meals on Wheels has been serving rice that is partially to uncooked rice. Uncooked rice is NOT SAFE TO EAT. Food is sometimes rancid but disguised with some weird sauce or chili pepper. Those who have witnessed the meals say what's being served amounts to elder abuse. This company's alleged philosophy is "they'll eat it if they're hungry enough. Rumors abound re: disappeaing supplies and the rotation of most meals that are at least a year old. These get are newly dated about every 2 months.

Date of experience: December 27, 2023

MOW Pocatello Don't eat the rice!
September 13, 2023
Previous review

Uncooked or partially cooked rice has a high risk of food poisoning for the elderly. Ask Alexia, Siri or Google etc. "Is uncooked rice safe to eat?" Like Webmed, Healthline etc. say "NO." It has a bacteria that will contaminate any thing it touches. Pocatello, ID. MOW piles other food on top of it or mix it up as fried rice or add chunks of salmon that smells so bad. It's cooked with the thought "if they're hungry enough they'll eat it." Complaints do NOT equal ungratefullness.

Date of experience: September 13, 2023
New Hampshire
1 review
5 helpful votes
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Unpalatable food
December 12, 2023

Food is awful. Hunks of broccoli stalks, chunks of unseasoned tofu, just awful. Offered to dogs and they wouldn't touch it. Will cancel.

Date of experience: December 12, 2023
Connecticut
2 reviews
7 helpful votes
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More time needed for letting them in
December 5, 2023
Updated review

More time is needed before they leave to let them in! They are supposed to be use the buzzer system and be buzzed in yet some don't know how to use it and will call on their cell phone! I answered a call that was made by their cell phone but no one said anything so I went downstairs to let them in but they had already left! They have it written on the instruction sheet to buzz to be let in yet still use their cell phone!

Date of experience: December 4, 2023

Missing deliveries and food items
November 28, 2022
Previous review

I had a missed delivery the day after Thanksgiving! As for the meal the day before Thanksgiving it was missing items, there was supposed to be a slice of pumpkin pie and a small container of cranberry sauce yet neither item was there, and instead there was a cornbread muffin! Luckily, I had purchased a slice of pecan pie days before and wasn't without a dessert! There was no slice of bread with today's meal! The food is ok but why is a hotdog served with vegetarian baked beans? The people packing the meals should double check to make sure each item is placed in the order!

Date of experience: November 28, 2022
New Mexico
2 reviews
2 helpful votes
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I am a homebound senior with very low income, who lives in Albuquerque, and I have always appreciated immensely the 'Meals on Wheel' program. The meals, until recently, have been quite good. I don't know if there's a new chef or not, but for the last couple of months the meals have been awful. Very tasteless, little meat, etc. One meal had a slice of ham so fatty that I couldn't eat it or cut off the fat, there was too much. Another meal was pork and it was so touch I couldn't even cut it with a knife. When I did finally get a bite off, it was too tough to chew. Today I had what was supposed to be a chicken enchilada. Fatty chicken, just a few little pieces of tortilla. These are not good quality meals.

Date of experience: November 17, 2023
Ohio
1 review
3 helpful votes
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Meals On Wheels
November 16, 2023

Liver had green color on it. Who knows where they get the food? Also, I was told call medicaid for services MOW claims to have
Housekeeping, repairs, and ramps built. They said call medicaid. I believe it is all B.S.

Date of experience: November 16, 2023
Texas
1 review
4 helpful votes
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Meals On Wheels
November 12, 2023

Only 5 days a week, 1 a day. It is 3 pm, very hungry. Took 2 bites, couldn't eat. Maybe later. Food not good.

Date of experience: November 12, 2023
South Dakota
1 review
2 helpful votes
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I got warm meals delivered Mon thru Fri. They'd run out of milk or even run out of meals. They did not properly prepare ahead for snow days either. The meal portions were smaller than the proper amounts also. But worst of all meals would be delivered that were not sealed properly. Sometimes having spilled out into the grocery bag it was being delivered in. When you called them, they never offered to send a new meal and they gave you attitude. Like you had no right to complain. Over-all it was a horrible experience. I know farmers who treat there pigs better than they treated me. I am now with Mom's Meals and could not be happier.

Date of experience: October 12, 2023
Minnesota
1 review
2 helpful votes
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I am very grateful that Meals on Wheels exists and delivers cooked meals to us. We get 14 frozen low sodium vegetarian meals delivered each week. This is not gourmet cooking, but the meals are made with healthy ingredients like beans, whole grains and vegetables. We supplement them with salad kits and fresh fruit from the store. This has made a difference in our energy levels every day.

Date of experience: September 19, 2023
New Mexico
1 review
3 helpful votes
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Recently started my mother on MOW and quality and quantity do not match the cost. The food is horrible, too much salt. We have only received one half-pint container of milk and what they call breakfast is not breakfast with expired cream cheese or tiny container of "fluff."
Food delivery is late The volunteer deliverer said she would always be late she likes to talk.
We tried calling but everything goes to voicemail and maybe they'll call back in a day or two.

Date of experience: August 26, 2023
Arizona
1 review
4 helpful votes
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Never call you back
August 8, 2023

I was under the vegan option
They started to send me meat dishes.
I called them up and they gave me lip service and ignored calling me back.
The food is aweful.
Stay away

Date of experience: August 8, 2023
Florida
1 review
7 helpful votes
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UPDATE: I WAS CONTACTED BY "DCF" TODAY AND WAS TOLD THAT THE CASE AGAINST ME WAS CLOSED, THEY DID NOT SAY I WAS VINDICATED,HOWEVER I ONCE AGAIN TOLD THEM HAD I NOT COMPLAINED AGAINST "MEALS ON WHEELS" THERE WOULD HAVE NEVER HAVE BEEN A CASE FILED ON ME TO BEGIN WITH! BESIDE THE SPOILED FOOD, I TRIED TO MAKE "MEALS ON WHEELS" PERSONALLY AWARE THAT SOME PEOPLE MAY "SUE" THEM HOWEVER I WAS NOT ONE THAT WOULD AND THAT BEING SAID,PLEASE STOP DELIVERING THE MEALS FOR MY 84 YR OLD MOTHER AND MY(80%) BLIND SELF! THEN THEY SIKED "DCF"ON ME! SO WHEN YOU GIVE THEM A POSITIVE REVEIW ON THIS SITE REMEMBER THIS IS HOW THEY TREAT A VETERAN (80%)BLIND AND HIS MOTHER THAT HAS HAD 3 STROKES AND SUFFERS FROM "SPEECH A;PHASIA"! I WOULD RATHER STARVE THAN ASK THIS ORGANIZATION FOR ANYTHING! I HAVE FOOD TO COOK HOWEVER WHEN YOU ONLY SEE 20% OUT OF ONE EYE WITH TUNNEL VISION COMPLICATED CLOSEUP TASKS SUCH AS COOKING ARE COMPLICATED AND VERY TIME CONSUMING! NO MATTER HOW LONG IT TAKES ME TO COOK 3 MEALS A DAY AND CLEANUP I WILL NOW DO IT RATHER THAN BE A GOVT "DCF" TARGET! TAKE YOUR "MEALS ON WHEELS" AND BOW DOWN BEFORE YOUR "GOVT" GODS! "I REFUSE EVEN IF I LOOSE ALL MY VISION,I WILL FIGURE IT OUT AND "GOD" WILL PROVIDE FOR US!

Date of experience: June 15, 2023