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MovingHelp

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Canada
1 review
0 helpful votes
Follow Outlaw S.
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I had an awful experience with this company and would not suggest them to even my worst enemy. The movers doddled and took a little break before driving to the new place. They didn't get the job done and would not take additional money to finish it.

When I told them that I had a problem with their service, one of them got up in my face and yelled at me, demanding his payment code. I gave it to him just to get him to leave. We finished the move ourselves.

I didn't review the company right away because the movers knew where I lived and I didn't want them causing trouble. I waited a while and went to review them but apparently I missed the "review window". I contacted the company to tell them about my experience and they did not report it or do anything to make it right.

Absolute garbage. Just bite the bullet and pay a little more for a well-reviewed local moving company.

Date of experience: August 1, 2021
Texas
1 review
1 helpful vote
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When something goes bad, and your moving help breaks something, you have no recourse. MovingHelp.Com points out the waiver on their site that absolves them of ALL liability, forcing YOU the customer, to file a lawsuit if your stuff gets ruined.
Their movers are NOT required to carry liability insurance by MovingHelp.Com and most of their movers, I've determined, are just muscle-ey guys who just show up and load or unload, and have no real moving experience and don't really care.
I WAS a loyal customer, but after my antique desk was damaged and I was treated this way, I will NEVER use them again. Ever!

Date of experience: April 13, 2021
Georgia
1 review
2 helpful votes
Follow D P.
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The other reviewers are correct!: This mover took over $1000 more than the original quoted price. He did this on day of move. It was every dime I had. Michael Little told me that otherwise he would never move me. His people damaged my furniture and Michael Little would not file a claim. When I contacted uhaul, they said they would remove this company from their website and could not do anything more than that. This company is still on their website. So they were no help and I guess Uhaul lied also.

Do not do business with Michael Little and moving help..

Date of experience: May 18, 2021
Tennessee
1 review
1 helpful vote
Follow gdfgdfgdfg s.
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CONTACT PHONE NUMBERS
December 19, 2018

Deceptive company and worthless customer service. Here are the contact phone numbers to address your complaints. Their claim that they have no phone support is bogus.

1. Moving Help Office Number- *******472
2. Sean Flanigan Office Number (Moving Help Program Manager)- *******886

Date of experience: December 19, 2018
Georgia
1 review
0 helpful votes
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Denver Move
August 14, 2020

Derrick and Ronnie did an awesome job loading a U-Haul for us. Everything was in one piece when we arrived in Montana. They were prompt, helpful, and friendly. They even helped unassemble a bed before it was loaded. I highly recommend them.

Date of experience: August 14, 2020
Washington
1 review
2 helpful votes
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I hired movers on 4/26/19, they said they'd be there at 10:00 but never showed up. Someone called me two hours later but, by then I had already loaded the truck myself. I cancelled the job thru movinghelp.com and they did not issue my refund for $100 as they state they will on their site. This service is terrible and will never use then again. I will tell anyone that will listen NOT to call this service! After much research and time wasted submitting online requests for a refund and waiting for livechat (what a joke) I was able to locate a phone number. Feel free to call *******811 and ask for Customer Service.

Date of experience: May 17, 2019
Virginia
2 reviews
1 helpful vote
Follow Score S.
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In the beginning all was great - I paid, received confirmation and was scheduled be a friendly person who confirmed the movers- Grab nd Go Movers. They were going to be at my house at noon. They messaged me they were running late, then at 1:15 almost done, 2:30 almost there- then crickets. Nothing. No response nothing. Half my stuff was in the yard and rain was coming. The next day a flash flood warning and I was screwed. Could ding other movers that late. Just don't do it. No one is accountable and they are ghosts. DONT DO IT!

Date of experience: August 6, 2020
Germany
1 review
7 helpful votes
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No accountability!
January 19, 2020

Short and to the point. I used this service to move from Ca to GA. I had to change the dates as I was pending orders for the job. This company owes me $585.00 to this date. The worst part was having 2 ex-convicts show up with no packing or loading experience. Many of my items were broken/damaged. Uhaul claims no accountability and neither does the sub company. I would go with a reputable company next time, even if it costs more. You can always write off the move if it's over 50 miles for a new job. I will never use again nor recommend this service, EVER!

Date of experience: January 19, 2020
Texas
1 review
1 helpful vote
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The worst
October 26, 2019

This was the worst moving experience I could imagine. The sent some crew out called camouflage moving. They were unapologetic in being late and when I ask the lead guy not to deny my wife's credenza, he said I should have wrapped it and that damage happens when moving. Then he immediately say he was leaving. His helper flashed a gang sign and threatened me. This is what Uhaul sent to my house. Never again...

Date of experience: October 26, 2019
Arizona
1 review
0 helpful votes
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They steal your money
August 20, 2019

They deserve negative stars. These people literally charge your account, never refund the money they took that never had a job done. And to top it off, they won't give you your money back. They literally delete the first order you made in your jobs' tab. They're thieves. Do NOT do business with them.

Date of experience: August 20, 2019
Colorado
1 review
0 helpful votes
Follow Erica H.
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I'm so glad I didn't fall for this. I got a sense something was off when they asked me to pay with Paypal before anyone showed up to do the job. When I questioned the policy they said I should look at their reviews. Glad I did. Then I received several nasty texts from the company calling me cheap, saying they didn't need my job and that I should "hire crackheads from CL". Super professional. I hired movers that have a good reputation and don't require upfront Paypal payments before showing up.

Date of experience: July 25, 2019
Ohio
1 review
2 helpful votes
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Booked two guys for a simple trailer load of a one bedroom apartment (I have a heart problem so I dont tend to move stuff much). Guy texts me on the morning of the move that they dont work in the rain and we can reschedule for 'tomorrow'. NO! I drove 4 hours to meet these guys at my daughters apartment. They said the ramps get slippery. No ramps... just a trailer. Wanted to post a review where I booked, but you cant review if you didn't pay. On top of it, MovingHelp sent me an email saying that its not their fault, they are independent, they have NOTHING to do with any of it. If you put me together with these clowns, you have something to do with it. All I wanted was a way to warn others that this company that was contracted, failed to show... but there is no way to do so

Date of experience: October 30, 2019
Texas
1 review
0 helpful votes
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Do not work for this company. I know someone that worked for them and a customer lied one time and said they were a no show despite CLEAR documentation that it was not; moving help immediately kicked the provider off the platform. With ten five star reviews they were kicked off over one customer lying. It is disgusting.

Date of experience: March 8, 2023
Massachusetts
1 review
0 helpful votes
Follow Doug B.
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1. The movers were triple booked, even though they showed as "available" on the movinghelp.com website.

2. The movers never showed up.

3. I attempted to request a refund BUT... movinghelp.com has no listed phone number. No chat feature. No easy way to complain that a mover did not show up as contracted to do so.

4. The day after the movers did not show up, my credit card was charged for the full price. I WAS CHARGED FOR SERVICES NEVER PERFORMED...

I will NEVER EVER do business with this company again. I like it in theory (finding affordable moving help) but the execution of the business plan is abhorrent. Absolutely stay away from this. U/Haul should be ashamed of themselves for subcontracting with movinghelp.com.

Date of experience: April 28, 2017
Utah
1 review
1 helpful vote
Follow Nancy B.
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Tried to order labor help and our credit card was charged 6 times and no order for labor went through. Contacted these guys and they said there was no problem with their web site, try again. We waited two days and tried again and same thing happened, no order went through but credit card charged. Obviously they don"t want to stay in business with their lousy customer service and faulty web site.

Date of experience: August 16, 2018
California
1 review
0 helpful votes
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I cancelled my appointment and was told that the money they had charged my credit card would be returned, but they only returned part of what they charged me. There website says that you can cancel your orders and they will return your money, so why didn't they return my money? It's frustrating. I would try to hire movers without going through them. They didn't provide a lot of value for me, they just stole my money.

Date of experience: September 12, 2019
California
1 review
0 helpful votes
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Blazing Fast Movers
November 25, 2018

Amazing deal and company. They really live up to their name and were really fast with the loading and unloading of the items. Very generous and always asked questions before doing any sort of action. I would recommend using them again if I ever needed to move again.

Date of experience: November 24, 2018
Pennsylvania
1 review
0 helpful votes
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Pay the price then bend over and take it
December 24, 2022

The absolute worse experience. We hired moving help from movinghelp.com through the UHAUL portal and it's a scam. You pay for help in advance at the web site, then you're told to confirm 24 hours in advance. Then on the day of the move, no one shows up. You call the the moving company, in our case Let's Move Out (they're in Columbia SC), and they lie. I was told "they should be there in 15 mins" but they never showed up and Let's Move Out stopped responding to my messages. The big solution from movinghelp.com was to offer a refund, which, frankly, I had no intention of paying for the service that never was. When they reached out to the mover, to relay my accusation that they were a scam, that's when I received nasty responses from the moving company. Not one time was there an apology or explanation. It's clear this is a common complaint. One more thing, you have to PAY in order to leave a review. That obviously skews the tone of the reviews you see. This is a scam.

Date of experience: December 24, 2022
Oregon
1 review
0 helpful votes
Follow Charles F.
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I got movers through this site for a move. I put in the 3 flights of stairs they would use and oddly the selections did not change. Realistically, the price should have gone up as should the suggested number of movers. The movers, (2 person crew), I selected showed up and were surprised there were stairs. It took them twice as long as my reservation because the stairs were not accounted for and U-Haul suggested a 10-foot truck and it took two trips to the new place. My couch and wouldn't fit with the other things. If U-Haul suggests a truck size, I strongly advise you to do one size up. The movers were awesome! They stayed twice as long and the lady next in line on their schedule was kind enough to push back her move. movinghelp.com does a horrible job of figuring out what you will need for a move. Like U-Haul, I suggest adding an extra person and more time.

Date of experience: April 17, 2017
Florida
1 review
0 helpful votes
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Is joke
November 14, 2022

Sorry no 0 star on the review rate but is 0
The contract never show up and you just need to reschedule other contract with the same platform what is more expensive and that how can make money and waist your time

Date of experience: November 14, 2022

Overview

MovingHelp has a rating of 1.4 stars from 390 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MovingHelp most frequently mention customer service, phone number and credit card. MovingHelp ranks 221st among Moving Service sites.

service
103
value
99
shipping
54
returns
59
quality
90
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