MovingHelpReviews 390

After the completion of the move, we noticed several valuables missing from bedroom dresser drawers. This was reported to the police and a case number has been established. I hired Less Stress Moving and Cleaning company. The owners, John Harbison and Karen Petty, showed little or no concern about the incident as they did not answer the phone or respond to calls or texts. There must be a better source for moving help!

Our movers were over 30 days late delivering our household. The insurance they offer only takes claims of lost or broken goods. The carrier was no longer "in business", so there was no recourse for the late fees. Not only did I have to wait but I am out the $1000 they owed me in refunds. Do not do business with this company!

How convenient for moving help.com to place the blame on the movers. Moving help.com should be ashamed of themselves. They take advantage, collect the money and if anything goes wrong, they do nothing to help. Deceitful in their practices. Not only was I charged for time and services not utilized, but damages and missing boxes. Don't use these people! All they'll tell you is sorry for the inconvenience.

Let me make myself clear, the individual mover Moving Help contracted with were wonderful. Moving Help as a company was the worst organization I have engaged with. They never communicated what I needed, they sent an order to the mover for an upload only. I ordered 2 UHAUL pods I only received 1. I flew from the East coast to the west only to have a botched incomplete job because of no communication between Moving Help and UHAUL. I recommend not using Moving Help or UHAUL PODS. I was on hold for 32 mins stranded in my storage unit waiting to speak with Moving Help. It was a nightmare and no one responded. UHAUL stated they were so sorry but it was not their problem as they had no way to connect to Moving Help. A complete waste, now that they have my money, 500.00 dollars, I still need to get the job finished. The actual movers were just as frustrated with Moving Help.'s communication, Be for-warned after they get your money there is no follow-up at all. I can't even rate Moving Help on their site. The infrastructure of the organization is worse than poor from my experience and the whole experience was a nightmare.

I requested and paid for 3 Movers for 2 hours for a 2pm move, I received 2 Movers that were 2 hours late and I had to call the owner, who would only answer text. He stated that they were stretched thin that day and the 2 movers could handle it, disregarding all else (Like I didnt pay for 3 Movers?). I ended up having to call friends to help the 2 guys move the things up 3 flights of stairs. MovingHelp states that they are only the middle men and have no oversight over their service contractors. Also advised to pursue the company in other legal avenues. Over $200 down the drain!

The worst experience of my life, they never called and I had a hard time moving. I never recommend moving helpers, the worst moving company in the USA.

Eddy De Leon
Worcester MA.

I paid for a company called Ready Movers to move my things and one of the movers hurt his hand and was bleeding and I had no idea at first. He never washed his hands and continued to move my things. When I got to my destination I noticed there was blood dripped all over my belongings. It was disgusting and a safety hazard. On top of that the movers illegally charged me extra money for the move. I called Uhaul and they hung up the phone on me because they know they are responsible. Do not go with this company.

First off it was a man and his young son. Both of them were not experienced. The boy looked to be about 18 and the supervisor confirmed he was new. I get that we all have to start somewhere. It took 2.5 hours to load from a large house. These men took over 5 hours and I had to help them every step of the way which is fine. But they did not pack the storage room right leaving a lot of open space in the back of the unit. Complete disregard for my STAR furniture. They conned me out of the code to get paid before they were done. Once they got paid, they left the forgotten piece of my large sectional outside by the truck. The large mirror for my dresser on a dolly at the elevator and multiple large items at the storage unit. They said they had another job and I would have to finish the rest because it wasn't going to fit.and they knew they packed it wrong and would have to repack to get certain items in there. They assured me from the beginning it would fit. My furniture was bubble wrapped with blankets. They had no care they just scrapped my side boards down my footboard. Laid my LCD TV on its back. Stacked side boards on top of the foot board after I told them to be careful. I supplied blankets but they were too lazy to spread them out to keep from scratching anything. I only made one comment to them about the footboard prior to them taking the money and running. When they told me what they intended I told them If I had known that they would not have gotten the code and I told them they better call their fing boss because they were not getting another dime. And I owed for almost 2 more hours. There is no reason for it to take them 5 hours. Their boss made them come back to finish it. And they had the nerve to tell me that they would finish as long as I did not disrespect them. How many people would have not responded the way I did. I am a single woman and there was no way I could have fixed their crap. Then my king size headboard stuck out too much to close the door and he wanted to just cover it with a blanket and just slide the door down the whole side of my headboard. My headboard is at least 7 feet tall. I had to call into work. And as a nurse that put my facility in a serious bind as we are very short staffed. I also found 3 pieces of furniture damaged by the load team. I asked them not to put my sectional on the side that showed. I asked them to turn it around so if it got damaged it would not show. They put a sheet under it and the whole side has a huge rub mark. There was a cut down one side of another piece of the sectional. This is not a service I would use again. This is a horror show that just doesn't end. I can't wait to get my stuff out and into the new place to see the magnitude of the damage they caused. NIGHTMARE FROM HELL!

The crew was Fast, Friendly, Efficient, and Affordable... I'd use them again for simple moves to whole house move.

The "movers" hired through Uhaul for unloading my truck stole a valuable item $20,000. Has anyone experienced a theft? None of the movers listed are vetted. Uhaul has opened the door to criminals.

Im furious, awful company to ask for help from. Movers called to say they were going to be late. Then call again with another delay. We waited an hour before they finally showed up. Then they walked around the house as we told them what they needed to do. Then they complained about a box being too heavy. I have a dolly for just that and told them to use it if anything is too heavy for them. They told me to write down the address for them to move the stuff to. As I wrote down the address they were gone. These people just walked off the job. I'm very angry as I have a day left before my family is thrown out and I needed help to move some stuff before that happens. NEVER work with Cadillac Moving Services. Absolutely ridiculous

The company was All Star movers and I used them for a cleaning service of an apartment I just moved out of. Also, I saw no disclaimer on the site about the customer needing to provide the cleaning supplies and the cleaning company confirmed that this has been happening with customers in the past 3 years.

This company was very unprofessional. They showed up 2 hours late with no follow up (I had to call them twice) and the excuse given made no sense (said they went to a town 20 to 30 minutes away by accident). I hired 2 men for 2 hours but three men were there for less than that, stating that they had other jobs. Totally inappropriate. The leader loudly complained about cleaning blindsi while I was in the next room and then again to me in person, which he did not complain about before when I had told them to clean it, and upon closer inspection after they left, I realized that he had broken the blinds and damaged a shower door without saying anything (I was able to fix the door). They also stood on my air conditioner to reach something. These were not at all professional cleaners given the state that they left the apartment in and didn't even seem to know how to use a vacuum cleaner. In fact, they were very unprofessional. I did have to tell them to clean stuff when they thought they were done. And because I wanted them out, I had to go over the home again to clean. I didn't even tip these people. Just because MOVINGHELP wants to be waived from liability shouldn't mean that they don't vet these companies on their site.

I also requested to speak to someone in a movinghelp email (there was no number for moving help which is important) while they were performing the work to voice my dissatisfaction, but the Uhaul customer service agent was very curt with me and did not direct me to anyone to voice my complaint/and request assistance.

If you need professional movers, try McCollister's Transportation and don't bother with Uhaul.

I had a state to state move in the beginning of January. I used the Uhaul Box option and hired the gentlemen from Moving Help to pack my belongings inside the 2 boxes. They were very thorough and tried to help me pack everything into 2 boxes. Rameesh really tried hard to pack everything into 2 boxes. Well, it turned out I needed 3 boxes. Justin assisted me in getting a 3rd box without making an extra reservation with UHaul. They went out of their way to pick up and bring the 3rd box to my address then return it once it was packed! The gentlemen Colin and Frank who packed my belongings were friendly and agreeable. I can never thank them enough for assisting me with my move.

Do not hire movers through this website. Every time, I have, my furniture is damage. Sometimes these movers use people that they hired that day and are not familiar with placing items in the truck. This last time I hired a team that was covered by the Safeload Insurance which I purchased. Three of my pieces of furniture were damaged and I filed a claim. Without even reviewing the pictures of my damage and speaking with the movers, they sided with the movers. Seems very one sided and not worth the money. Next time I will spend the money on a mover who is licensed and carries their own insurance.

Do not hire Moving Help of U-Haul. They are fraud. They do not show up, do not provide services and do not refund money. I hired Moving help to unload U-Haul truck. They did not show up. When I called them, they told me to cancel the services. I had to hire another moving services. Had to take another day off. Paid premium for emergency services. Paid one additional day rent of the U-Haul truck. Moving Help will not refund my money. They told me to contact the movers. Movers told me that Moving Help did not pay them money. Moving help gave me a code to give movers when service is completed. Movers did not show up and I did not give them code. Without code they are not paid.

Smooth move for us with Salers Moving company from Poughkeepsie, NY! Ben and Marquez were super friendly and helpful. I asked for a piece of furniture to be moved twice because I couldn't make up my mind where I wanted it, and they didn't mind at all. It's not often you meet a professional team like these workers. I'm keeping this phone number for future moves. Five stars for this company!

My company is a reputable mover in the Destin area. It is an LLC licensed in the state of florida. Someone in Gulf Breeze, FL decided to steal my name and get work on this site. I am constantly getting complaints that this company doesn't show up, late, slow workers... Moving help refuses to give me their number and suggested I use a credit card to order their service - then I could get their number. Are you F**ing kidding me? I've called BBB, florida dept of agriculture and they will be sued.

I used the site and picked a company. I selected 6 hours and the movers only provided an hour of work because they showed up late. We packed up the moving truck because we didn't want to wait. Moving company brought a third person when I was asked earlier the week about bringing a third person I said not needed. I still got charged the full amount of money. I paid over 400's for an hours work. When I call Uhaul, I was told to contact moving help. I opened a claim and the movinghelp provided no help and said it was between High Level Moverz and movinghelp said they would close the claim because it couldn't be resolved. It's so sad that these two companies treat customers in this fashion. Do not use them.

Gene was the best mover I have ever had he was on time. And was done within my two hours he went above and beyond great job guys I will be using this company again.

Really horrible company. I paid for 2 movers and only 1 showed up so I ended up helping to move everything myself. I even paid them extra for flights of stairs (that I carried my couch, tv, boxes up...) and tipped the one mover well because I assume the lack of organization and terrible service was not his fault. Malicke Cole should be ashamed as he has never answered a single phone call or email - do not use this awful company it's such a scam.