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MovieStarPlanetReviews 77

2.7

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MovieStarPlanet Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with the game’s entertainment value and social aspects, particularly for older children. However, significant concerns dominate the feedback, primarily regarding poor customer service, inadequate security measures, and frequent issues with account access and financial transactions. Many users reported feeling scammed, citing unauthorized charges and unresponsive support. The overall sentiment leans towards dissatisfaction, particularly with the company’s handling of complaints and the perceived lack of updates or improvements to the game, suggesting a need for enhanced customer engagement and security protocols.

This summary is generated by AI, based on text from customer reviews

service
12
value
11
shipping
10
returns
11
quality
12

We monitor reviews for authenticity

Texas
1 review
4 helpful votes
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Scamming Company
September 25, 2017

This game is a money-grabbing company. The first times you feed them some money they act loyal and give you what you paid for, though they'll just take your money and not even give you your product/pack. Do NOT spend even a dollar on this game you WILL be dissapointed. They don't even have a phone you can call only just a mailing system. Mind you that they even then sortof hide it and make it difficult for you to contact them in the first place. I sent them countless emails and they don't even respond, but when they do it's with nonsense. It feels almost like a monkey has typed up a response for you to be quiet. This company is nothing more than a scam and I advise you don't support them, besides this game is very innapropriate and has much more issues than payments. Nobody follows the rules, there is swearing, bullying, scammers and hackers all around. This game does a bad job at making you feel even remotely safe. DO NOT PLAY THIS GAME.

Date of experience: September 25, 2017
Australia
1 review
1 helpful vote
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Scammers!
September 6, 2017

My daughter got the VIP. With in a minute. Hacked and access denied! :( she was SO UPSET. Then she made a new account to contact the "hackers" only to have that hacked within minutes too! Tried contacting thru PayPal-but the Company email is full and not receiving messages! What a load of crap! Don't WASTE YOUR MONEY!

Date of experience: September 6, 2017
Michigan
1 review
6 helpful votes
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It's good
September 1, 2017

I see most of these reviews are how their kids got hacked. Be cautious with your password and they won't get hacked. I'm an 11 year old. My account hasn't been hacked, I have VIP. So yeah. This is coming from an 11 year old come on guys.

Date of experience: August 31, 2017
Washington
1 review
6 helpful votes
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Not A Good Example
August 14, 2017

This game does have an age rating for 8-16-year-olds (I think those are the numbers). But in this game they mention boyfriends, and I mean, if an 8-year-old was playing, they're not at the age to know about boyfriends yet. Also, there is a lot of inappropriate clothing. It's also really easy to get hacked on MovieStarPlanet.

Date of experience: August 14, 2017
Canada
1 review
3 helpful votes
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There are some people asking for phone numbers, where you live, all sorts of personal information. It depends on who plays it. You could say No, or some kids could just spill their info. People complain on the money they spend and getting hacked afterwards. Again, it depends on who plays it. Some people may be smart and keep their money, or some people could spend their money but be extra careful with not sharing their passwords. Sometimes MSP is not a safe place, but if you play cautiously, it could end up being a very fun game.

Date of experience: August 11, 2017
GB
1 review
1 helpful vote
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Hackers
August 6, 2017

My daughter was hacked on her VIP account and I am very angry. I will be phoning moviestarplanet head quarters to report this person and hopefully get her account back

Date of experience: August 6, 2017
GB
1 review
0 helpful votes
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Do not sign up for this game and certainly do not give them any of your money! As other people have said if you join and pay for the VIP you will get hacked straight away and someone will spend all your coins! If I had known this before I would never have signed up for my daughter to play. MY DAUGHTER GOT HACKED AND WAS USPET AND CRYING FOR 30 MINUTES! Repeat, DO NOT GIVE THEM A PENNY!

Date of experience: July 3, 2017
Oklahoma
1 review
1 helpful vote
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Boo
Its sad to go down with a review u better help people out all people do is hack ni cant just sit there and deal with it i am serious its so stupid

Date of experience: June 12, 2017
Arizona
1 review
1 helpful vote
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It can be better
June 6, 2017

MSP is not that bad, I am just very annoyed with the words that they block, these words such as another MSP player or just plane numbers. I tried telling on of my MSP friends where I was, I was in someones room I tried typing out the MSP players room but it wouldn't let me type their name so she will know where I am. Another time I tried telling a friend how much starcoins I have and they wont let me say anything close to a number. They wont even let me type one letter, It's really stupid and annoying please make it easier for me to talk to my friends.

I get over 1000 startcoins everyday just from saving without VIP I just clikc on pets. But for others it may be harder for them to save so can it be a better way to make starcoins

Date of experience: June 6, 2017
Ohio
1 review
5 helpful votes
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It's fine I guess
April 24, 2017

Like all the other reviews that said they steal your money, it's fine if you don't buy VIP. But so far I didn't get bullied, and I've been playing for around a year. And don't give out any personal info and I think you'll be fine. It's not that bad...

Date of experience: April 23, 2017
Kentucky
1 review
0 helpful votes
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Hackers
April 6, 2017

So when I try to log onto my account it logs me off a few seconds later and than it says my password is invalid, the user Melodylove95 is hacking me, beware of her shes hacked a lot of my accs like imsodone!, Mysticxkitty and others, I want her Banned from msp

Date of experience: April 6, 2017
GB
1 review
2 helpful votes
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Bsnshwjbs
March 14, 2017

Every time I go on 'Hackers' add me but maybe hack me I know everything about it but really there's loads of hackers out there who you don't wanna talk to! My parents banned me because of mean people on there..

Date of experience: March 14, 2017
Mississippi
1 review
0 helpful votes
Follow KURA R.
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THIS HAS HAPPENED TO MY DAUGHTER AND I 3 TIMES. UNFORTUNATELY SHE LOVED THE GAME BUT THEY (HACKERS) IM SURE THAT MOVIESTAR PLANET HIRED, KEEP HACKING HER ACCOUNT LOCKING HER OUT TAKING ALL THE CRAP I BOUGHT AND PAID FOR. ALL THEY AID WAS OH CHANGE OUR PASSWORD WELL WE DID THAT LIKE DAILY AND THEY STILL HACKED HER ACCT. I THINK ITS A RIP OFF THEY ARE BASED IN DENMARK THERE ARE NO NUMBER NO EMAIL ADDRESSES NOTHING TO CONTACT THEM SO THEY HAVE IT MADE. THEY PULL IN THESE DEFENSELESS KIDS HOOK LINE AND SINKER. GAMES LIKE THIS ARE SO DANGEROUS BC THERE ARE PREDATORS EVERYWHERE BULLIES WEIRDOS LURKING TRYING TO GET YOUR KIDS TO DO THINGS OR PRETEND TO BE THEIR FRIEND AND GET THEIR INFO. I WISH A CORPORATION WOULD TAKE ON COMPANIES LIKE THIS AND SHUT THEM DOWN! I DO NOT UNDERSTAND HOW PEOPLE CAN JUST GET AWAY WITH STEALING FRAUD CYBER BULLING. WITH TECHNOLOGY TODAY NOBODY SHOULD BE ALLOWED TO GET HACKED. JUST KNOW THAT MOVIESTAR PLANET IS A JOKE IT IS A HOAX IT WILL STEAL FROM YOU AND KEEP CHARGING YOU AND I WILL DO WHATEVER NECESSARY TO SHUT THEM AND SITES LIKE THEM DOWN FOR GOOD!

Date of experience: March 11, 2017
Florida
2 reviews
3 helpful votes
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Rip off
February 25, 2017

First I spent about $30 for VIP one time right after "someone" (i think it was an enployee) stole my daughter account when she reported it they said it was fraud claim and Gave her a warning, then that person tried to meet with my 9 year old daughter anD MAP locked her out of her account, now they just took $71 From my credit card, i never ordered anything my daughter is locked out (have the emails) they have no contact number, come to find out they try to take money off every couple of months. Thank God I have fraud protection. I'm totally disgusted.

Date of experience: February 25, 2017
Puerto Rico
1 review
2 helpful votes
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FIRST OF ALL IS THAT I DID NOTHING. NOTHING, PEOPLE IN THERE BULLY ME AND TRY TO GET ME LOCKED OUT FOREVER, THEY EVEN CAUSED ME A HORRIBLE DEPRESSION WHEN I WAS 13 I AM 14 NOW, ALL THEY DO IS BULLYING, AND MSP IS MORE LIKE BORING, ALL THE PEOPLE WHO JOINS IT IS HORRIBLE AND ANNOYING ISTG, I HAVE A LIFE, ALL THIS TIME WASTED ON A HORRIBLE GAME WITH IDIOTS ON IT WITH LOW LIFES BULLYING ME OR ANYONE ELSE WHO PLAYS IT- I SWEAR I DO NOT RECOMEND THIS GAME FOR YOU GUYS JUST DONT, PLEASE DONT, IT'S HORRIBLE, BORING, PEOPLE BULLY, SCAMS, LIES, HACKS, HARRASS, EVEN HAS CAUSED PEOPLE SUICIDAL, I DO NOT RECOMEND THIS, HOW DO I KNOW IT MAKES PEOPLE SUICIDAL, IVE WATCHED MORE THAN 20 PEOPLE COMMITING SUICIDICE ON THIS GAME, WHEN MY FRIEND MADDY BOUGHT VIP FOR A YEAR THE NEXT WEEKS LATER SHE WAS LOCKED FOREVER, DO NOT LET YOUR CHILDREN PLAY THIS GAME, AND THIS GAME AND THE MSP STAFF ARE TRASH

Date of experience: February 17, 2017
Australia
1 review
12 helpful votes
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Best game ever
February 4, 2017

Best game ever. It is such a good game. If you don`t want your account to get hacked don`t give out your password common sense. I have been playing msp for a whole year now and I have vip on 3 accounts. Msp doesn`t scam people

Date of experience: February 4, 2017
Canada
1 review
2 helpful votes
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Thank you all for the good read... we spent alot of money on that site and they banned my daughter forever for reasons unjust... im about to place some complaints into the police for scams as well as the constant virus checker being alerted to the site

Date of experience: October 1, 2016
Pennsylvania
1 review
4 helpful votes
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Rip off and unsafe
September 29, 2016

Buy VIP and get locked out and you lose half your time. If you complain or question them they add more suspension and rob you of what you paid for. THIS IS NOTHING MORE THAN A SCAM. DO NOT GIVE THESE CON ARTISTS A DIME OF YOUR MONEY. They do what they want and take away the account YOU paid for, and THERE IS NO RECOURSE AS A CONSUMER. YOU GET SCREWED.

Date of experience: September 29, 2016
California
1 review
3 helpful votes
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MSP SCAMMED MY VIP!
August 8, 2016

I WAS TRYING TO RENEW MY VIP BECAUSE THERE WAS A SALE I FINISHED AND I GOT NOTHING AND MY DAD LOST 8 DOLLARS BECAUSE WE TRIED IT AGAIN AND THEY SCAMMED ME1! WORST SITE EVER, THEY NEVER RESPONDED TO MY EMAIL SO IM SURE THEY SCAMMED ME!

Date of experience: August 8, 2016
Ohio
1 review
4 helpful votes
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I bought my daughter VIP for her birthday. We went on vacation and someone stole her account and got her banned. 16 emails into customer service and now they won't respond after I showed them we bought VIP to show ownership on the account. Horrible customer service and no other way of contact other than email.

Date of experience: August 2, 2016