This company has the worst customer service! I've paid for a product MONTHS ago and not so much as a shipping order yet! I can't even get in touch to ask for a refund because no one answers the phones, responds to emails or social media messages. Absolute disgrace!
I order $500.00 worth of saddle bags and pillion seat bags from them, after two weeks i started to call the phone number - it is not even an Australian company! Links back to somewhere in the US. the first time i got through, they told me the order was on the packing table being sent today. I waited another week. They cancelled the order. Then told me they were going to refund in 3 working days - it has now been 7 working days and no refund.
I purchased the Viking brand motorcycle jacket and love it. Quality product, plenty of pockets and very comfortable. The people that work there are very friendly and know the business. I highly recommend their products. Catherine is a pleasure to speak with.
They took money from my account for the boots, I called 4 days later asking the status. Julio was rude and offered no help, said they ship out of Chicago no idea when, it could be 30 days from now, if an item is in stock ship it, if it's not in stock don't sell it, pretty simple, I asked for my money back so we will see if I get it.
DO NOT BUY FROM THIS COMPANY. They failed to send one of the items in my order, and it never turned up after waiting for weeks. The item that did arrive was the wrong size, so I stupidly ordered the smaller size. The items that arrived were extremely poor quality, the kind of gear you would see at a market stall in Pakistan. Weird fit, poor quality zips, low quality materials all over.
Returned all of the items, paid $45 return postage, then they only issue a partial refund on both orders, saying postage is non-refundable. So after 2 months of mucking around, I'm now out over $100 with nothing to show for it.
I believe this company is simply drop shipping items around the world, likely from low quality suppliers. I will never deal with them again, and would encourage everyone to avoid them. Easily the worst online shopping experience I have ever had.
I bought saddlebags from Motorcycle House UK on 2 separate occasions and can't wait to do so again. This time I upgraded to the Lamellar slanted Viking bags and they are absolutely amazing. I placed my order on the evening of January 25th (2021), it was dispatched on the 26th and it was delivered to me in London on the 28th. Besides the fast dispatch and delivery, I was also very impressed with the customer service. Their online live chat really works and every question I had was clarified very efficiently. Amber and Celeste were super helpful and kept me updated though the whole process. I really recommend them 100%. It's a great shop! Frankly I can't understand where the bad reviews come from, I had nothing but good experiences with them. A big thank you for the whole team!
My new jacket looks nice on me and really suits my moto. My wife said i look really handsome in it but all honor to this place. Product is nice, done with good material and perfect fits my bodytype. Just comfortable to wear
The company offers awesome products and top notch customer service. We had such a great experience which was further enhanced by the unparalleled support by Kiara. Time and again your company comes thru for us. We cannot thank you enough for your support and customer service. The products are amazing and the savings are incredible! We would definitely recommend to all of our friends.
Great customer service by Scott Adam along with great gear. Fast shipping. I always get my product on time and the quality of their bags are well made good quality overall and strong.
Catherine, she helped me to select best Motorcycle Jacket. Excellent Customer Services and Great product with reasonable price. Soon will purchase one of there Motorcycle Vest
After using the gear purchased from motorcycle house for awhile, I can say it is terrific for staying safe without spending $500 on a jacket. I recommend their gear to my friends and will continue to do so. Their customer representatives and easy to reach and always willing to help!
I am so beyond happy with my jacket from the Motorcyclehouse! Not only is the quality better than I expected but the customer service is great! When I had a question about shipping it wasnt hard to get response at all! Highly recommend!
Great customer service by Joseph Lampson along with great gear. Fast shipping. I always get my product on time and the quality of their bags are well made good quality overall and strong
Love The Company And Customer Services Was Great They have Such A Nice Products
I had A Issue About My Product Talk With Livia Braz And She is Really helpful Very kind.
I Will Surely Look Up for More Products in Future Soon
Thank You For Your Great Customer Services
The product is great. The bags look great and feel very high quality, shipping time was reasonable, and communication from Motorcycle House was great. Thank you for helping me out on this Scott Adam! You did good! :)
I always get my product on time and the quality of their bags are well made good quality overall and strong. I would recommended everyone to visit this site & purchase good quality products.
I've ordered a number of products from Motorcycle House and they've always been fantastic. Catherine Josephe is very helpful and answered all my questions before I ordered. The products are very well made and use sturdy leather, and are an excellent bargain! I will definitely be ordering from them again.
The truth has a great ease of navigation with a very attractive menu. Focus on showing users all products in a simplified way. With a broad catalog of apparel for motorists, helmets, and accessories. Very recently I was provided the Viking cycle Odin motorcycle vest. Available on this page and truth is I'm very delighted with the product.it has a wide range of adjustment and multifunctionality, with a variety of compartments. Cell phone, glasses, a mini tablets, portfolio and even has an area designed for your earphone. Adding to all this material feels very high quality. So I can imagine that the rest of their products on this page are equally high quality products. And with respect to the time of delivery. Vest came earlier than expected. I am very satisfied with their service. Excellent pricing. Thank you Scott adam for you attention. Taking the time for kindy giving me information on products that suited me best. 100% recommended
I absolutely love my new Viking Cycles jacket! Great customer service. Scott Adam was super helpful in making sure I got my new jacket in a timely matter and that I got the correct size. My Warlock Women's Motorcycle Mesh Jacket fits great and has great protection in all the right places.
The quality and styling of the Viking Vest is outstanding! The stitching is solid, the hardware is strong and the quality of the leather is great! The leather is soft yet holds it shape. The interior pockets are great for concealed carry of just extra pocket space. The lace up sides give it a stylish and edgy look. I am very happy with my purchase and would definitely recommend! N Catherine Josephe was the best to work with. She answered all of my questions for an easy and quick purchase!
Answer: I believe it's a scam. I'm happy to be proven wrong if my order ever arrives.
Answer: Near impossible. The phone number is a recorded message. They don't return calls. Don't expect to access the live chat feature unless it's late at night. Even then they place you in a cue that doesn't move.
Motorcycle House has a rating of 4.1 stars from 31 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Motorcycle House most frequently mention and customer service. Motorcycle House ranks 61st among Motorcycle Gear sites.