Had a great experience and staff both helpful and knowledgeable. In fact visited twice, went away after trying on four expensive jackets but there was no hard sell' the first time. Gave me time to think and then went back again and purchased the right jacket for me after getting good advice. I don't think the free coffee is a gimmick, it just makes the shopping experience more pleasant as you're likely to be spending big money! Very friendly staff and I'll happily go back and buy again. Worth visiting.
Nearly £2k spent over the past couple of years, my last order was a Halverson jacket. It arrived missing it's tags and with a repair note in the pocket. The response to my complaint.
"There was huge demand for these jackets at this price and was a waiting list for some sizes. A small number of new ones with minor defects (usually the wrist strap) were returned. These were then repaired by Halvarssons repairers to meet some of the outstanding orders."
No apology, just yes it's 2nd hand full stop.