Nearly £2k spent over the past couple of years, my last order was a Halverson jacket. It arrived missing it's tags and with a repair note in the pocket. The response to my complaint.
"There was huge demand for these jackets at this price and was a waiting list for some sizes. A small number of new ones with minor defects (usually the wrist strap) were returned. These were then repaired by Halvarssons repairers to meet some of the outstanding orders."
No apology, just yes it's 2nd hand full stop.