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sefton j.

1 Level 1 Contributor
  • 4 Reviews
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Computers & Technology, Home & Garden

Member since February 2017

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4 Reviews by sefton

My local branch is clean, friendly and the staff are great. Many year ago I had knee surgery and a member of staff pushed my trolly and loaded my car when a friend couldn't accompany me, my loyalty as a customer is assured for life after such help.
Nearly £2k spent over the past couple of years, my last order was a Halverson jacket. It arrived missing it's tags and with a repair note in the pocket. The response to my complaint.
"There was huge demand for these jackets at this price and was a waiting list for some sizes. A small number of new ones with minor defects (usually the wrist strap) were returned. These were then repaired by Halvarssons repairers to meet some of the outstanding orders."
No apology, just yes it's 2nd hand full stop.
Moto L. – Motolegends Rep
We did not send out a second-hand or used garment to this customer. Of this we can be totally confident. We purchased the last 500 examples of this particular fleece from Halvarssons at a cost that allowed us to offer them to customers at half the current retail price. About a dozen of them had an issue where the plastic tab that forms part of the Velcro adjuster had come unstuck. It’s not an uncommon fault with this garment and, over the years, we’ve repaired quite a number. We sent off all the fleeces with this fault to Halvarssons’ official repairer to have it rectified. In fact, they repair them to a better than new standard, because they stitch rather than glue the two halves of the plastic tab together. This customer suggests that, because he found our docket regarding the repair in a pocket, the garment was, in some way, second hand, whereas all it indicates is that we failed to remove the paperwork from the pocket. An administrative mistake, but not a crime. And really not something that justifies a one-star review. As soon as we received the complaint, we immediately offered a full refund, which seemed a fair response. Cannot fail to notice however that, of this customer’s 12 Google reviews, nine are one or two stars. He is clearly very unlucky with his dealings.
I've ordered many times but never again. The first time I've needed to complain I'm met with silence. Once I found how to send them a message about the incorrectly described product, I sat back and waited...
A week later I have unsubscribed from the list and binned the item.
I bought a phone from them that didn't work, annoyingly I would have to pay to return. Having sent it 'International signed service' I've received three emails saying they've tried to deliver but cannot. Further enquiries make it seem likely that they refuse to sign for it as taxes will be due. Paypal are disinterested despite following their instructions to the letter. Avoid!
Katherine L. – Banggood Rep
Dear sefton j., we apologize for this inconvenience. Here is our return policy. http://www.banggood.com/Mobile-Phones-Return-Policy_hi529 And you may refer to it. Also, you could contact our customer service to confirm the return process. If you need any further assistance do not hesitate to contact us. We will do our best to help you.

sefton Has Earned 6 Votes

Sefton J.'s review of Motolegends earned 2 Very Helpful votes

Sefton J.'s review of Banggood earned 3 Very Helpful votes

Sefton J.'s review of The Hut earned a Very Helpful vote

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