As noted frequently on here, this company is a scam. It's also revealing that they have no BBB profile. They refuse to cancel subscriptions ever, and will continue to charge your card forever. The only way to stop it is to cancel the card.
I ordered one pair of the free socks from mooshe a year ago. I knew the shipping time would be a while, but when they arrived, the socks themselves were decent quality. I thought I'd give them another try and ordered a tee shirt. The shipping took just as long, but the quality of the shirt was not very good. The material felt cheap and thin. The design didn't appear as clean as the photos on the site and the fit was sort of off. It was only a one size option, so maybe I shouldn't have expected as much, but I don't feel the shirt was worth the $18 (shipping included) I paid.
I had the worst experience with Mooshe. I initially got the scrunchie and socks subscription boxes and wanted to cancel after the first month but I was told I had to wait for 3 full payments so I went with it. I haven't received ANY of my multiple orders. I have contacted Mooshe and they have been useless and tell me I have received my order but I have not. Terrible terrible terrible. They've basically stolen from me. DO NOT use this company
I had to cancel my debit card and get a brand new one because they were stealing money out of my bank account. I rather bang my head on a pile of nails than email their customer service.
Mooshe is now shipping from their new warehouse located in Canada. I always receive my socks within 1 week and I live in the USA. I also love the quality of their socks.
Absolute scam.
I signed up for a subscription box and over the past 6 months I have tried to cancel.
Over 12 emails and no reply that is not an automatic reply.
DO NOT LET THE FUN DESIGNS FOOL YOU!
This business is a COMPLETE scam. They will ship 5 pairs of socks in 5 different packages, complete waste of time, energy, packaging - a VERY ungreen, pain in the neck, expensive way to waste everyone's time. Worse, they don't tell you this is how they operate until they've shipped your items, which they then refuse to cancel. If you're getting shipments to a shipping location that charges - as I am - it's a total nightmare, and a fortune for socks. They are complete liars as to quote their philosophy on https://www.mooshesocks.com/pages/our-philosophy
"We, as a company, believe in many things."
"We believe that our planet is our biggest resource and it needs to be taken care of. That is why we ship our packages with the least amount of papers and flyers possible. Most promo paper sent by companies to customers end up in the trash. This is, in our opinion, a major waste of our resources. The simplicity of our package is not only Eco friendly, but it also allows us to give our clients better prices."
Ordered my socks a year and a half ago. Never received. Sent an email after about 6 months which they never replied to.
Sales team takes ages to email back, IF they even bother to email you back. Definitely don't count on being able to cancel your subscription after one email...
Ordered last November (2019). Order never arrived. It took Mooshe 5 months to finally admit that the order was not coming. When I asked to be reimburse they said sure and I was never reimbursed.
When I told them I had not received my money they said they did and that I should contact the bank. I thus asked them for a proof of payment from their side so that I can go to my bank with actual proof that they did it. They have been IGNORING my messages since then. DO NOT BUY FROM THEM THEY ARE A HUGE SCAM.
Answer: NO THEY DON'T. They will say they do, but will continue to charge you.
Answer: I thought it was a neat small business, but turns out they are whores for stealing peoples money
Answer: Difficult - minimum of two days wait but that's only to receive a scripted response or a very passive aggressive email if they actually do give you a real response. Expect any issues to be blamed on coronavirus, despite nothing changing since before the virus existed
Answer: A real company it seems as maybe some people have received socks, but it's an awful and unreliable business at that if it's not fake positive reviews.
Mooshe Socks has a rating of 1.3 stars from 33 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mooshe Socks most frequently mention and customer service. Mooshe Socks ranks 4111th among Clothing sites.