Moon MagicReviews 720

I ordered a ring for a birthday present on New Years Day and have still not received it. The tracking says it is still stuck in NJ. I received an email saying have 20% off for the delay but really I just want the ring I paid for.

I can't seem to speak to anybody at all. Every email I send via the contact us ends up with the same suit generated email ‘ your package is delayed track via this website'.

Where is my order? Somebody please talk to me!

The worst customer service

My bff gave me this ring for my birthday. Within the first week of wearing it TWO of the stones fell out! When she told the company they told her that because 30 days had passed they would make her the "special offer" of allowing her to buy me a replacement ring for 50% off! What kind of terrible service is that? I am shocked at the poor quality AND that they don't stand behind their products. Do not waste your money. They delete all the negative reviews on Instagram and will block you if you complain. This is not an upstanding business.

Only 1 month warranty on items and stones fall out extremely easily. So disappointed with the service provided.

My partner payed hundreds on a set of two rings off Moon Magic. When they arrived one of the rings had a black mark on the bottom of it and the other had a diamond missing. Both rings were cheap and nasty, light and looked like they had come form a dollar store. My partner has emailed the company for weeks now and no reply.
Do not buy anything from these people!

I have had my raw moonstone ring for 4 months. The stone fell out and after contacting customer services they told me they have a one month warranty and suggested I buy a new ring. Bottom line is the rings are definitely pretty but not good quality. If the company can't back their own product with a 1 year warranty like most other business don't waste your time.

Lania ring is such a beautiful and delicate design, the quality of the moonstone with that beautiful and unique iridescent glow and the setting of the ring are just perfect, everything came here to Mexico perfectly packed, All I can say is that im so in love with my ring and I will return to moonmagic soon

My boyfriend bought me a pair of earrings from Moon Magic as a gift, but the backing broke after 2 wears.
He contacted Moon Magic to get it replaced, but they said their warranty is only 1 month and there was nothing they can do.
However, since it was a gift, he had to hold onto the product for a bit before giving it to me, and I was only able to wear it 2 times before it fell apart.
In the email the customer service representative linked the companie's warranty policy page when stating the 1 month policy, but when the link was clicked, the website stated that "All items come with a 2-month (60 days) warranty."
So they are clearly not following their own policies.
They seem to also delete bad reviews from Facebook and Instagram as you can see a bunch of frustrated emojis on all of their posts, but only good reviews in the comments.
Also posted a bad review on their website, but seems like they filter all the bad reviews out.
Clearly not transparent and obviously have something to hide if they have to delete any negative reviews.
I will be telling everyone I know not to purchase from Moon Magic.
Bad business practices.

Edit: Moon Magic offered a 20% refund and had told me to fix it myself.
When asked about the warranty policy, they said the 2 month warranty policy on their site was for items purchased after a certain date. However, when asked to show proof of their warranty policy prior to the date stated, the customer service representative again sent the link to their website which stated a 2 month policy. Nowhere did it state that any items purchased before a certain date would follow a 1 month warranty policy.
It clearly states on the website "All products" are subject to the 2 month warranty.
Without any proof, how can they cite this arbitrary number? For all I know, they could be saying a random number to avoid fixing the issue.

I've waited a few months to write my review and I'm still soooo in love with my rings! I kept debating on whether or not I wanted to purchase rings from Moon Magic for the first time and finally bought the Moonstone Nymph ring! I was so impressed with the quality and it still looks beautiful!

I initially had a small issue with one of my rings and the customer service team was incredible! They resolved the issue with no delay. I received my order for the poshness and nymph ring and I absolutely love them! The quality of these rings surpassed my expectations and I am so pleased with the customer service provided! I own 3 rings now and plan to buy from the new luxe collection! Thank you again!

I ordered a moonstone ring for my best friend's birthday. She'd been wanting one for forever and was so happy with it.
After not even TWO MONTHS of occasional wear, the stone had completely fallen off. I contacted Moon Magic, but their return policy has a 1 month warrenty.
I paid over 90 bucks to get this ring, and now I'm being offered 'a special discount' on a new one. As if I would want to spend another 45 on a ring that will probably just fall apart again. The quality of the jewerly is poor and not worth the money. Such a shame, since the stone itself was a stunner. Moon Magic, if you had faith in the quality of your product, you would increase the period of warranty. I literally have warrenty on socks that last longer than yours.

AVOID - AVOID - AVOID
I like many others on here placed an order in November with plenty of time for Christmas, so bitterly disappointed! My order wasn't even dispatched until I contacted them on 10th December... strangely enough it was marked dispatched on that same day! No sign of it whatsoever! Contacted customer service to be given excuse after excuse... its all rubbish... it was not sent! This company are scammers... they take your money & do not send the goods, I spent over £200 and have no presents to give my daughters, will never ever order from them again, in addition, I have received an advice note for customs charges on goods that I don't have! Take my advice & AVOID at all costs!

Unfortunately as much as I love my ring for it's significance I have to say it does not wear well. My husband purchased this as my engagement ring after I picked it out in March 2019 and now December 2020 the Opal is so yellow and doesn't reflect the light like it once used to. So I'm not sure this ring is meant for everyday wear as advertised and I rarely even wear it anymore and haven't constantly for months. I don't shower with it on or let it get wet besides to clean it following the only cleaning instructions that were on the website back when I first got it, there are now instructions to not get the opal wet on the product website. The FAQ page cleaning instructions that I followed do not say this and don't mention anything about opal cleaning instructions. The diamonds are still beautiful (but have heard they lie about them being real diamonds so do your review), but unfortunately my husband is already talking about buying me an update not even two years later of inconstant wear because of how much the opal has changed to be so dull and yellow. I didn't want a traditional diamond ring and loved the opal and I'm really sad this didn't work. My band is from Noemie and is still so beautiful and sparkly so I'll probably just upgrade that instead.
This is the Soulmate ring which is one of their higher priced products.

I'm posting this here because they don't allow reviews on their FaceBook and it looks like they censor reviews on their website. Also it would not let me post pictures on their website. Very sketchy

When I originally purchased their ‘loveliness" opal ring, I thought they were beautiful and high quality. But come to realize, they are fake gemstones with a top/bottom coating to make them look like the gemstone they are. It's only been 2 1/2 months and the fake top coat of mine has already faded, revealing that the "opal" is just a piece of clear plastic or whatever material they used. Definitely not real gemstone. Absolutely DO NOT buy their products unless you're looking to pay $100+ for a piece of clear plastic with an opalescent top coating placed in a cheap sterling silver ring.

I have ordered a ring from moonMagic in July and haven't received it ever since. I have emailed them and they replied promptly but their solutions were equal to nothing... They told me to contact DHL, while DHL told me to contact them - they had no clue what to do. They shipped the ring again and the same happened with the same response.
I asked for a return and they haven't replied to my enquiry. Very likely I have lost money by buying with them...
Deeply disappointed and would NOT recommend. Looks like a scam to me.

I ordered 2 necklaces for $220 2 weeks ago today. After multiple days of asking when this was going to ship and being told they don't know, I decided to cancel the order. They offered me a discount to not cancel the order and I after I refused their discount and stated to move forward with the cancellation, they have not responded at all. It has been over 48 hours and 5 emails now without a response. I will be disputing the charge with my credit card company if they don't respond back by tomorrow. Please do NOT order from this company. Extremely sketchy and unprofessional. I have read multiple other reviews stating similar issues. Don't be fooled! Purchase your jewelry from a reputable source that responds to their customers promptly!

UPDATE: Moon Magic did end up refunding my order so I increased the stars from 1 to 2.