• MonsterSteel

MonsterSteel

Overview

MonsterSteel has a rating of 4.09 stars from 118 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MonsterSteel most frequently mention customer service, and fast delivery. MonsterSteel ranks 1st among Tattoo sites.

  • Service
    7
  • Value
    7
  • Shipping
    6
  • Quality
    6
See all photos

What reviewers want you to know

Positive highlights

  • As far as customer service goes, I wouldn't know, I've never had to call them.
  • Clear site navigation, great shopping experience, hi-quality products -

Critical highlights

No critical highlights yet

How would you rate MonsterSteel?
Top Positive Review

“Excellent beauty art work”

Kevin M.
6/2/21

Excellent artwork, spotlessly clean and very professional the level of Fine detail work Daz provides is exceptional. There are many tattooists available but only a few real tattoo artists out there, and Daz is very definatley the latter his skill at producing striking images with beautifully shading and gorgeously balanced coloring cant be beaten highly recommended

Top Critical Review

“Ordered ten days ago”

Andrew P.
7/22/20

Ordered needles ten days ago, spent almost $90 and they haven't even processed the order, but were quick to take my money. Ordered through another distributor on a Sunday and the shipment showed on Tuesday. Customer service email doesn't answer and the phone number goes straight to voicemail.

Reviews (118)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (12) quality products (4) great products (3)
Thumbnail of user kevinm2380
2 reviews
33 helpful votes
June 2nd, 2021

Excellent artwork, spotlessly clean and very professional the level of Fine detail work Daz provides is exceptional. There are many tattooists available but only a few real tattoo artists out there, and Daz is very definatley the latter his skill at producing striking images with beautifully shading and gorgeously balanced coloring cant be beaten highly recommended

Service
Value
Thumbnail of user andrewp1116
1 review
0 helpful votes
July 22nd, 2020

Ordered needles ten days ago, spent almost $90 and they haven't even processed the order, but were quick to take my money. Ordered through another distributor on a Sunday and the shipment showed on Tuesday. Customer service email doesn't answer and the phone number goes straight to voicemail.

Tip for consumers:
Don’t waste your money

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelk824
2 reviews
0 helpful votes
October 27th, 2018

Good service and fast delivery! I had no problems whatsoever, would recommend and will purchase again!

Thumbnail of user elizabethc126
1 review
0 helpful votes
February 13th, 2016
Verified purchase

I ordered tattoo supplies with three different suppliers. Monstersteel was the only one between them that had the tattoo studio furniture I was looking for in stock for a reasonable price. It arrived ahead of schedule and before any of my other orders, very well packaged, undamaged, and it was exactly as it was shown on the website. With Monstersteel I always know I can find what I need and get it fast for the right price.

Thumbnail of user joshuak31
1 review
0 helpful votes
February 21st, 2016
Verified purchase

They have a descent selection and amazing prices. Monster steel has lowered there minimum order cost from 100 to 50 so you can buy for your business or just for personal use. Great site.

Thumbnail of user amandaw273
10 reviews
3 helpful votes
August 8th, 2020

Good tattoo supplier for my studio so I'd rather recommend this website. I wish the customer service was better but it's not a problem for me because I don't need an advice, just need to process my order) 4/5

Thumbnail of user clintt13
1 review
0 helpful votes
February 12th, 2016
Verified purchase

Been ordering from y'all for several years now and I love the new look.

Keep up the great work.

Thumbnail of user brandyw66
1 review
0 helpful votes
April 22nd, 2020

Ordered some ink and they apparently were out of stock but didn't say. All they would offer was store credit. However they have an excellent selection of supplies. They will continue go be my first choice tattoo supplier, however I'll be shopping around for another.

Thumbnail of user donc69
1 review
0 helpful votes
February 16th, 2016
Verified purchase

Their standard rate shipping time is the only issue they could improve on, it's 7-10 days from when ya click "pay" and Amazon has us spoiled. But of all the shop suppliers their stock of tattoo anestetics is the best quality. I like their new website better too.

Thumbnail of user rainc6
2 reviews
4 helpful votes
March 5th, 2016
Verified purchase

I have been running a tattoo shop for 15 years and at first I was taught that you had to buy each item from the best (and most expensive) company. I always research deals for things in my regular life, so eventually I found Monster Steel. For about 12 years I have saved money and earned points by shopping on their website. A few years later they started selling more than just basic piercing equipment and sold tattoo gear as well. For 10 years I have been buying everything for everyone from one place and saving everyone $.
Now I'm honestly wondering if I came upon a different/copy-cat site. It's got the same stuff but not the same prices/selection/points system/look/customer service.

Thumbnail of user dustinb27
1 review
0 helpful votes
February 17th, 2016
Verified purchase

These guys were very fast with shipping, everything showed up in tact and exactly how they said it would. Great materials, would recommend them to anyone for there's tattoo supplies. I will keep shopping with them.

Thumbnail of user cm59
1 review
4 helpful votes
October 7th, 2014

Although I was nervous after reading other reviews online, I decided to go for it and click the purchase button. I decided to go through PayPal as the actual MS site comes up as being not totally secure during credit card information input. I received all of my items in perfect condition 4 days later with a frequently updated tracking link. It went from FL to MD, if anyone is interested. :)

Thumbnail of user gustavom15
Gustavo M. – MonsterSteel Rep

Thank you so much for your review. I appreciate your giving us a chance to prove ourselves and I am very glad we did not let you down. We take pride in treating each order with respect and care. Thanks for your business!

Thumbnail of user brycew10
1 review
1 helpful vote
March 19th, 2017

My shipment arrived in a timely manner, I loved how I was able to see my shipment on an actual map! But everything is working fine, will definitely shop here again.

Thumbnail of user michaelm415
6 reviews
45 helpful votes
May 4th, 2016

They offer quiet a nice selection and really fair prices. It's a great site. No doubt about it!

Thumbnail of user lees147
Lee S. – MonsterSteel Rep

Hey Michael, thanks for the fantastic feedback. Customers such as yourself help as continue developing better experiences for our customers. So much has gone on with Monster Steel since you have left this message. Come see the new website and products we now carry! We are confident we have what you need.

Lee Sevilla
Customer Relations Manager
1.800.630.9256

Thumbnail of user donaldf16
1 review
0 helpful votes
February 18th, 2016
Verified purchase

Nice selection, decent prices, and quick delivery. Found what Iwas looking for and more. Will definitely be ordering from them again.

Thumbnail of user kevinf47
1 review
0 helpful votes
February 12th, 2016
Verified purchase

Really good place to get supplies. My order was here in less than a week and everything was accounted for and packed up with care.

Thumbnail of user patm94
1 review
0 helpful votes
February 12th, 2016
Verified purchase

I used this straight out the box, with a little tuning, it ran like it was suppose to! Thanx

Thumbnail of user laurah111
1 review
0 helpful votes
February 25th, 2016
Verified purchase

Great communication, a little smaller than imagined sizes of gems would be great, super cute fits well.

Thumbnail of user oliviae3
1 review
0 helpful votes
February 11th, 2016
Verified purchase

I've used Monstersteel for over 5 years and they have a great staff of professional tattoo staff. Any questions I have is quickly resolved.

Thumbnail of user ravenr
1 review
0 helpful votes
February 12th, 2016
Verified purchase

I wear a 14G in my ears and because of this I have a hard time finding anything dangle wise for my dressier events. The belly rings work wonders, plus no one can beat your prices.

Thumbnail of user johns1166
1 review
0 helpful votes
February 12th, 2016
Verified purchase

Great products, great price, exceptional customer service! Will definitely be ordering again very soon!

Service
Value
Shipping
Quality
Thumbnail of user rajivr1
1 review
0 helpful votes
February 12th, 2016
Verified purchase

I get great deals, free fast shipping and a lot of professional products at a very competitive price. Also the live chat is very helpful and quickly responds

Thumbnail of user riand4
1 review
0 helpful votes
February 24th, 2016
Verified purchase

Good jewelry for remarkably low prices. Order arrived quickly. Great products and prices.

Thumbnail of user ronw58
1 review
0 helpful votes
February 13th, 2016
Verified purchase

The order came in CORRECT and in a timely manner. That's all I could ask for.

Thumbnail of user mp512
1 review
0 helpful votes
July 27th, 2020

Ordered supplies July 2020, Emailed them, still no feedback, telephone goes straight to voicemail and no supplies yet... What is going on people?!?!?!?! Stop Playing with "My" money.

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From the business

Full service tattoo supply and piercing piercing supply as well as wholesale belt buckles

Company Representative

Thumbnail of user gustavom15
Gustavo M.
Customer Relations Manager

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