Monoprice

After waiting months for it to go on sale, I ordered an expensive item from Monoprice on Black Friday. On Tuesday, I got an email saying they cancelled my order (with no explanation given) and asked me to reorder. But the item was out of stock on their site. I passed on several good Black Friday deals from other retailers to purchase from Monoprice. But since they didn't cancel until after Black Friday & Cyber Monday, I missed all the deals and would have to pay hundreds more to get the same item. Their customer service offered no apology or explanation.

Monoprice.com is my GO TO for all things Audio/Visual, Computer, & Wiring. I have used Monoprice as the most cost effective online retailer for those needs that I can find. I've bought numerous TV Wall mounts for various homes, hdmi cables, computer equipment, gaming headphones, you name it!
On top of that, their customer service is top notch! My computer illiterate, 75 yr old mother bought my teen son a pair of gaming headphones we found on Monoprice. She had to call and be walked through how to order them online. They were very patient. Then, almost two months later, they needed to be replaced as one side inexplicably stopped working. They were very reasonable and user friendly during the entire process. He received a replacement pair expeditiously!
We love Monoprice!

As we all understand that the pandemic has impacted various businesses, Monoprice appears to fail to have adapted. I have trusted this company, their customer service, and a decent expectation of their products since 2005 (As a business customer). With a recent work project I have had multiple large orders.
My first order had a small shipping claim, That was August 6th. No big deal, I have yet to receive the replacement parts the claimed to be sending.
Remaining orders continue to have unexpected warehouse delays, even when paying for expedited shipping, customer service wont offer any assistance, or accommodation for late orders beyond "I am happy to issue an RMA and you can re-order and pay more for overnight shipping". It is a darn shame the are unable to adapt, please update your customers upfront at POS that there may be delays. ITS OK, we can plan for it. But when you offer shipping delivery dates, I expect to receive by those dates.

Order number: *******
Purchased a desk from them - that was a mistake! The package shipped 2 days late. 8 days later their website still shows status as payment received/In progress. Package never received. Instead, I ended up calling FedEx for 2 days trying to find my package. Spoke to the Monoprice rep and asked if they can find out what's going on with my package - no callback. Don't waste your time and money just buy it from a more reputable place. I requested a full refund. Don't waste your time buying anything from these guys - not professional at all!

I must say I was a bit dubious when I ordered a 3D printer from them (cause price was fantastic) but alas, the products was delivery promptly and with per-loaded files ready for my 9 year-old to print away. Where Monoprice really shined however was their Customer Service. Responsive and went above and beyond to remedy a small issue. Cant say enough about what this meant to me & my Son. Paul and his team were awesome and that's why I am writing a review (something I never do!). Kudos to Monoprice for delivering on all fronts: Price, Quality. Customer Support.

I have ordered only a couple things from Monoprice, but in my experience, they are the best online company. Their products ship quickly and work well. If something is a defect, they imiediatly offer to replace. On that note, their customer service is just as good or better than their products. Kind yet knowledgeable people waiting to assist. They get straight to the point of the problem very swiftly. Products are never overpriced. Very good return/refund policy. Overall, this is an amazing company. I definitely would recommend Monoprice to a friend any day.

Electronics is considered to be something that move the world forward nowadays. There are some people who can't get along with electronics just because thwere born in the previous century when there were no technologies at all. I decided to gift my grandpa a new smartphone. He has already acquired one but it was abou ten years ago. So, it's old enough. I ordered ti here because I was attracted by the prices. They are really cool and they are considered to be the lowest I have ever faced. I will definitely apply here once when I will require a new smartphone, because prices are awesome.

Great prices and selection, good quality cables. But if ever you have a problem and need tech support or to get warranty service, forget it. Actually I don't know if their customer support is good or bad, I've not been able to contact them to find out.

I made the mistake of ordering a "refurb" product. These guys it seem just send you something that was returned be a previous customer, It is clear they did not even powered it up, I think before I return this I'll write "This is broken" on it just to warn the next customer.

Service is horrible but then hopefully you don't need it.

Like others say, generally good quality and prices. The problem is that no actual humans work there. You may have to have your bank charge back your credit card if there is a problem.