Paid for 2 day shipping, when it didn't arrive I requested a date change as i was not going to be at the address. They refused to refund the 2 day shipping charge ($15), and passed on the extra $12 dollars to change the date. Cancelled the order heading over to Bose...
I sent my printer back to these people to be repaired, they tore it apart and claimed I had took it apart which was out right lie, then sent it back to me missing the front knob, and still tore apart.don't buy the piece junk, customer is the worst in the USA.
I bought an Indio Classic solid body guitar and had a small issue with it. I was contacted in less than a day and the problem was dealt with. My only "problem" is their items are very popular and I am waiting to buy another guitar which is almost impossible to find.
We appreciate your feedback Bill, thank you!
Paul S.
CS Manager
I was not very happy about the delivery time that was slightly delayed but in the end I did get what I ordered and it was in good condition. They did give me a notice for the dealy and I am glad for that because it shows that hey care for the customers. I will be interacting with them more because they deserve it.
Thank you Roland for your review and understanding, we appreciate it!
Paul S.
CS Manager
Writing this review solely for the purposes of praising monoprice lifetime warranty on their cables. I bought 3 of these cables over 2 years ago. One of the cables stopped working (as most charging cables usually do over time) and so I requested an RMA to have the cable replaced. Monoprice immediately fulfilled the replacement request and sent me a new cable. No hoops to jump through... just a simple 3 question online form to fill out! Easy peasy! Thanks Monoprice!
Arpan,
Thank you for the feedback, we appreciate it.
Paul S.
CS Manager
This company goes above and beyond on any issue or question you might have. The customer service personal are very knowledgeable and helpful. I have been buying cables from this company for more than 12 years and I have always been very happy.
I had ordered a few things and have them delivered to my new home as the delivery date was after my closing date. The equipment was actually delivered a few days sooner and thus I was not able if meeting the equipment at my new home. The selling realtor actually saw the equipment on the door step and moved it into the home. I therefore did not see it and contacted monoprice about the issue and they out it through the shipper and was ready to ship me replacement equipment with 2 days but by then the realtor had told me of what he did and I called monoprice to inform them of the situation.
Thank you Arnaldo for your review and your honesty! We appreciate it!
Paul S.
CS Manager
I ordered a speaker volume control and needed technical advice. The person answering my call took all the info on my problem and told me he would verify with a technician and call me back. One hour later I got the call and the answers I needed. Another time I had to change something in a order I had made a few hours before and the person answering my call was very nice and made all the changes I wanted without any hesitation. Great service!
Thank you for the review Ronald!
Paul S.
CS Manager
This place sucks. If I could give it 0 stars I would. Took my money, didn't tell me that my product was out of stock, better get my money back. Good thing I work for attorneys that would handle this for me at no cost.
Information I received was helpful. Thank you for advising me that I need a step up transformer with a min wattage for the amp. I hope monoprice will do a version for with 240 suppy or switchable 110 to 240vac as their is a big demand for these 15 watt amp in Australia New Zealand. Please help us out. As many have bought these amps
Thank you Rob for your feedback! I will pass this information along to our product team to see what we can do!
Paul S.
CS Manager
I ordered a decent sized order that I needed by the middle of November and when I received incorrect/missing items, the folks at Monoprice were so quick to remedy this for me and were so very kind in making sure I got everything I needed in time for my event. They even let me keep the wrong items I received rather than ship them back! I will only use Monoprice!
Thank you for the review Brooke! Glad we were able to get you taken care of!
Paul S.
CS Manager
A sudden change in the customer treatment at Monoprice! An order was placed 31 Aug and as of 5 Sept it was not shipped yet. The company is not returning email messages and is not providing any information about the order status.
In the past the merchant was selling quality items and the shipment was the nest day or the same day.
What a disappointment!
The website is easy to navigate and find the TV mounting kit that fits my needs.
When I had a question I emailed it to Monoprice and received an answer withing 15 minutes.
The product I purchased is #6200, Monoprice Stable Series Full-Motion Articulating TV Wall Mount Bracket. It was very reasonably priced at $49.99.
Product is excellent and I'm well satisfied.
Good service!
Thank you John for your comments! Glad to hear we got you the right mount for your needs!
Paul S.
CS Manager
I ordered a product and then cancelled it when I received no notification of shipping in a timely fashion and could not reach them by phone to address their shipping time frame. (I was dealing with the timeline in which I had to receive the product and their failure to ship in the timely fashion was not going to work with that timeline)
Although they acknowledged receipt of my cancellation they never cancelled the credit card billing to my back so I am left paying for a product I never received. This is a company where buyer beware are important words of caution for the most disreputable company I have ever dealt with in my 70-plus years of life.
Dr. L
I would like to apologize for the fact we were not able to cancel your order upon your request. If you can email me your order information I would be happy to assist in tracking your order and setting up your refund. You can reach me directly at escalations@monoprice.com.
Paul S.
CS Manager
For my first 3D Printer, it is doing a good job for me of creating many pieces and parts for my Arduino micro controller projects. It was easy to setup and configure to start printing.
The heated bed surface of this printer is a good quality, no damage so far, after a lot of printing pieces.
Plenty of other projects, pieces that are coming, and with fun.
I am satisfied with this product.
I had an intermittent problem, loose power connection that was fixed easily with few e-mail exchange with customer support people. Fast response of my support inquiry and great people that dealed with me for that.
Thank you Paul for the review!
Paul S.
CS Manager
I have tried several times to contact Monoprice to get a component of one of their products. No success at all. Of course MP has sent me ads for more of their products but why would I buy another product when I can't get support for the one I have?
I attempted to use their "chat now" which turned out to be "chat never." "No agent was available. There has never been an agent available when I have attempted to use their "chat never", I mean, "chat now."
Save yourself the hassle, skip Monoprice and buy from Walmart or Walmart.com. They have much better customer service.
Dwight,
I would like to reach out and apologize for the experience you have had with our support team. If you have yet to get your issue handled by our support staff please reach out to me directly at escalations@monoprice.com and i would be happy to help you by finding a solution.
Paul S.
CS Manager
I recommend monoprice to everyone. I have a great experience everytime. Great product s, great prices. Incredible system of customer reviews as well as q&a section. Not to mention detailed description of each product and knowledgeable staff.
Thank you for the review Pete! And thank you for the referrals as well!
Paul S.
CS Manager
I ordered a tube amp from Monoprice. It was delivered exactly on time. At no fault of Monoprice one of the tubes was broken in shipping. I contacted Monoprice and in three days they had a new tube delivered at no cost and replaced and works perfectly. Thank you Monoprice
Richard C. Rollins
Great support team! I didn't like the answer they gave me and unfortunately, I knew it was the correct answer... Andre, the support tech, even searched the Internet to see if there was a better product for me. There was not. As usual, Monoprice has great products and even better support.
Thanks!
Jeff Cornish
Talked to a tech on the phone who helped me choose a 40 ft hdmi cable. It cam on time an was bad out of the box. Called to return and replace and cust sc was excellent. Couldn't receive a replacement until I returned the bad one (bad product should be replaced immediately). New cable works as promised, all is good.
Thank you Vince G. For your review, we appreciate your understanding with our policy.
Paul S.
CS Manager
Overview
Monoprice has a rating of 2.5 stars from 396 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Monoprice most frequently mention credit card, next day and new order. Monoprice ranks 2nd among Cables sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Clarence,
I apologize for the delayed response, as well as, your experience with our warranty services. If this issue has not been resolved please reach out to me directly at escalations@monoprice.com and I will look into this for your and help provide a resolution to your issue.
Paul S.
CS Manager