Monoprice

I purchased 2 USB braided 6 foot cables and they started to slow down or not work. The charging capacity was lessened. I contacted Monoprice and their customer service is excellent from beginning to end. The customer service representative Jon Christian accommodated me immediately without a hassle or any questions asked. The only questions they asked was which color I wanted and to let me know the one color wasn't available and they would replace it with another. The customer service team of Monoprice is one I would like to deal with again in the future. I plan on purchasing more products from them in the future. Thank you very much for the hassle free customer service! I encourage all to purchase their products!

WATCH OUT FOR THIS COMPANY! They are highly disreputable and it may be best to go elsewhere. I ordered an optical wire for $13.92 and needed it next day. Monoprice charged me $31.29 SHIPPING for next day delivery. That brought the total to $45.21 for the item. Then the company waited a full day to ship because the order was placed at 2:08PM and somewhere in the small print there is a cutoff time of 2:00PM. An 8 minute difference.
It was a Thursday so Monoprice's delay of a day means I will get the cable on Monday. That's four days later and they kept the shipping cost.
Customer service just told me to read the fine print more carefully.
This kind of slight of hand should be avoided on the internet. A firm like Amazon would never have such poor service.
Federal Express would have had it to me the next morning but they use UPS... no doubt for a better rate and to make more on shipping than on the product. Order #*******

I bought a used Mini Pro from auction only to find it had a damaged bed sensor (fairly common from what the 'internet' says lol). So, on a whim I found their support email and requested some information on it. They were empathetic that they couldn't provide technical specs on the actual inductor but in the same email stated they were out of stock but I could buy from Gigdigit.com for replacement parts. Almost nobody gives out actual part specs (they don't have them anyways) but at least Monoprice directed me to where I could buy at least the complete sensor module.
Like I said, even though the printer is less than a year old but bought used they helped me out. I'm grateful for the answer they gave me, I feel confident that they value the concept of good product support.

I have been buying products from the Monoprice website for years now. The equipment has always been as advertised and of surprising quality for the price. I have always felt that I got very good value for my money. I have bought equipment from video cable to electrical connectors, tools, and electronic items. In the few instances where there was a defect with a purchase or I was not happy with the product, I was able to easily work with the staff to get the equipment returned and a refund. I regularly recommend this website to my friends and acquaintances.

Thier customer service is amazing what most companies lack nowadays. I was having some issues with my speaker they paid to have it shipped back and they shipped another back out to me all at the original cost of what i paid for the speaker. Their product is an amazing bluetooth party speaker. My whole family has made use of it... we take to the beach The cheer competition where we live has even used it... When I get a good deal I speak on it, as well as if I get a bad one.

I have used mono price for many years and am very happy with the quality of the cables and other electronics I have purchased from them.

One cable did go bad after a month so I called customer support for a replacement cable. They asked me some questions and told me they would make an RMA request. I got an email soon after telling me they would send the replacement cable and I did not have to send them the bad one in return. Now that's what I call real customer service!

They are the best.

I ordered a Mini Select V2 3D printer and after a few days of owning it, it failed. Getting in touch with Tech Support was a chore, but once I did getting an RMA was smooth and received a shipping label with RMA within a few minutes. I shipped the defective unit back and haven't heard back from them with any information about a replacement. I've emailed them twice and have not yet received a reply back. Tried to call them and that is a joke as well.

I purchased a Chromebook from this company as a Christmas gift in December 2017. 5 months later, the screen stopped working. I contacted Monoprice but was told that they only have a 14 day return policy and that I would need to contact HP for the warranty. No problem. I contacted HP, but was told that warranty had expired because it started based on when Monoprice purchased it from HP. The only way I could update the warranty is to send them proof of the purchase that included the serial number. I contacted Monoprice again explaining this, but was told they don't have that information. I asked how can I get it and was answered with "I don't know". So they send you to the manufacturer for service, but can't provide the information needed to the customer. If they have no way of knowing the serial number of the product you purchased/they sent you, then how would they know you are returning the same item if you did so within 14 days?